Cannot access account

[DerickD]

Help pls! I cannot access / log into my Public Mobile account as my new phone screen is shattered & so I cannot receive OTP codes by text.

Also there is NO option visible to receive or click to receive by email instead.

I need new phone and need help getting tjis sorted.

Also, before screen shattered iI was getting alerts saying I was out of data (125gb) in one week so something is really messed up.

Please help me access my account 

[slusagm]

You will need Public Mobile to help.   

Try using browser with Incognito mode, then open ticket with PM using Expert Messaging using this link: https://expert-messaging.publicmobile.ca/guest/chat/
 (Use your Community account to login.  If you still stuck at 2FA and no email or voice message after clicking Didn't Receive code or Resend code, try using a different email to setup a new account and use it to create ticket) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )