Hello,
I am having a serious service and account access issue due to an incomplete number port from Fido to Public Mobile.
I am on eSIM. The port has been in progress for over 13 hours.
Current symptoms:
• I can make outgoing calls
• I cannot receive incoming calls
• I cannot receive SMS
• I cannot send SMS
This indicates a partial / incomplete port, where outbound voice is working but inbound call routing and SMS routing have not completed.
Because SMS does not work, I am also locked out of my Public Mobile account, as login requires SMS verification. I therefore cannot submit a support ticket through normal channels.
I did not receive or could not respond to the port-out authorization SMS from Fido, which I understand can cause this exact issue.
I need this issue manually escalated to the porting team to:
• Complete inbound call routing
• Complete SMS routing
• Resend or finalize port authorization if required
This is not a device issue and not an eSIM installation issue — it is a backend porting problem.
Please assist with manual intervention, as I am unable to authenticate via SMS to resolve this myself.
Thank you.
