Is it possible to receive an eversafe code by email rather than by text message when logging into my account? If so, how would I go about changing the prioritization?
Hello @Samueli!Have you checked your SIM manager or the screen of your device to if there was a Public Mobile esim?If there was, you need to enable it and check if it is connection to the Public Mobile network. If it doesn't want to connect and you s...
Hi @Nora5!Absolutely! You can connect to any local WIFI networks when you're out and about in Europe. You'll likely need to enter the appropriate WIFI passwords whenever you're trying to connect to them. You're then be able to browse the internet wit...
Hello, That is an occasional issue upon porting to Public Mobile. You won't be able to authenticate your identity without the code sent to your phone number. I would suggest submitting a request to customer service by writing to them using the follow...
Hi @Kandis1,I have found that this article was very useful for me when it came to transferring from my previous provider to Public Mobile. Perhaps it will help you to troubleshoot your issue?https://www.publicmobile.ca/en/qc/get-help/articles/transfe...
Hi @wally_aballe I would suggest calling the Porting team so that they could retrigger the porting process for you. It appears like the transfer is stuck but they can restart the process. The number will be sent to your community inbox so keep an eye...
