It looks like your phone transfer was not completed properly. If you didn't respond YES to the approve the transfer within 90 minutes, it can cause the transfer to get stuck. Not to worry though, I have sent you a direct message with the phone number...
Hello, which step are you stuck on exactly? Did you try to reboot your phone to see if that you get you past the eSIM step? Did you switch your eSim to the new Public Mobile Sim?If it does not, you will need to write to customer service and explain t...
Hi @GillesLarin,You can click this link to review your community inbox: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage Keep in mind that the Customer Service Team is very backlogged with requests. The average wait time f...
Hello @Lynt,It looks like your phone transfer was not completed properly. If you didn't respond YES to the approve the transfer within 90 minutes, it can cause the transfer to get stuck. Not to worry though, I have sent you a direct message with the ...
Hello, that is a common issue that many people encounter. I would suggest reviewing you APN settings but you already did that. Try to reboot your phone to see if that fixes the problem. If it does not, you will need to write to customer service and e...
