New sign up!

[Kandis1]

Hello! 
I signed up and paid for an account and an eSIM this morning(about 8 hours ago) I got a text message from previous provider to confirm transfer of phone number. Then a follow up welcome text from Public mobile that said to turn my phone off and then back on to complete the transfer. I now have no service from either of the providers!! Please help!! 

[Handy1]

@Kandis1  Please use the direct link I sent in my last reply to you to submit ticket with support 

[Kandis1]

Thank you for the suggestion. I’ve done all the troubleshooting listed and still am having no luck here. I’ve tried submitting for help in the chat, and I get an error each time. Just beginning to panic as I now have no phone service at all as my other provider transferee my number to Public Mobile already!!

[Kandis1]

Yes I did

[Frank52]

Hi @Kandis1,

I have found that this article was very useful for me when it came to transferring from my previous provider to Public Mobile. Perhaps it will help you to troubleshoot your issue?

https://www.publicmobile.ca/en/qc/get-help/articles/transfer-your-number

[Handy1]

@Kandis1  Check your sim manager in phone settings ensure PM is enabled or set to primary and reboot the device . If still no luck you can use this direct link to support to help fix 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[Sansan]

Did you download the public mobile app and activate the esim that way?