[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! USA calling
Hubby and I are in first month with public. We both have USA Canada package. I have iPhone 11pro he is 11. My phone works great for all features, he is not able to call out. Ends instant. He is on Lte in T-Mobile everything same as mine. He just can’...
Phone plan cancelled? Trying to change SIM
HelloI am in 'myaccount' to change the sim card but there does not seem to be an option to do this. I can only see an option to resubscribe. Please assist me or tell me where I can get support
Number active without recharge
Hlo there, I have question regarding my Public mobile number. I am planning to travel outside of canada for almost 11 months. Will my number be active(no services just keeping the number) without putting any money on it?
My account
How do I cancel an account I no longer use and can't remember the email. Only have the phone number.
Change Phone Number
I am trying to activate my service, but they keep sending the code to a phone number that is not active. Please assist
Error Code 820
This problem started earlier. I should have gone with my instincts and posted here as well as asking CS_Agent.I'm trying to port a friend from Fido to Public Mobile. (actually 2, but 1 at a time).I set up the account a few days ago, including giving ...
Hello
My service not working
cancel payment
HelloI tried to become a client in December but was unsuccessful. But somehow I am being hcarged for a service I am not using. I am still with my old cell company but I am being charged by Public Mobile sinve January 2024. I am not a client. I woul...
Esim
How do I get a new esim
Subscription change
Hello everyone, I am trying to change my subscription from the 34$ to the 29$ plan at my next billing date. I know it is not a big change but sometimes just a little helps..... anyhow, my total amount due now is 0$ but my transactions keep been decli...
Roaming
If i have the us and canada calling and text package do i also need to purchase a roaming package
My hotspot stops working every midnight.
I’m using 34$/50G plan.(Canada-Us)Every midnight, my hotspot stops working, and then my phone’s data service also stops briefly. It seems to last for about 15 minutes. My phone shows ‘no service,’ which causes the hotspot to disconnect.Very rarely, i...
Number porting & eSIM
Hello,I would like following done:Port a Bell number to Public Mobile - phone has eSIM compatibility and is unlockedPort a Freedom number to Public Mobile - phone has eSIM compatibility and is unlockedPort a AT&T US number to Public Mobile - phone do...
Unlock phone by Public Moblie
I am not able to get a world wide Esim card, how do I know if Public Mobile has locked my phone, or it is due to my phone model?
Choosing / Picking a specific number / digits
Can I choose a specific phone number or some digits or series of digits?I know there is an option to change a number where the system suggest 5 at a time, but it suggest only 20-30 random numbers, which is not always enough.#Pick #Choose #Number #Spe...
Referral code not applied on (my) sign-up
I signed up with Public Mobile yesterday. In the payment setup page, they had a "do you have a discount code or referral code?" spot where you can key this in. I had seen that there was a referral promo of using someone's code, and they get $10, and ...
Resolved! Which data will be used first?
I have free data rewards. I’m wondering which data will be used first when my plan data is consumed.
Resolved! SMS Messages
I ported in my phone number from Fongo. I can make/received calls. However, I can't send or receive text messages.
Help
Service stopped and now I’m locked out of my account
Need my phone!!!
How come I can't do something as simple as pay my bill? I need my phone!!I don't get why I can't pay my bill to activate my phone. Now I need to wait for someone to come on the community?This is ridiculous! I just want to pay!!!!
Imessage setting keeps turning without being activated
Iphone XR: recently i got this problem: Imessage setting keeps turning without being activated in my phone even though I tried to activate it. I can't send / receive Imessages.I contacted Apple and they said maybe the network provider problem.Thanks.
I need help now I’m getting mad
I need help and this is starting to piss me off I ran over my phone and got a new one but I had an eSIM and I’m locked out of everything cause I can’t verify anything cause I don’t have the phone number
Puk code need help
Need the Puk code
Transfer Request
I need a new transfer request, as mine has expired.
eSIM
Hi, I just registered with public mobile and transferred my phone number from a different carrier. I received a notice that eSIM did not work and to contact Customer service agent. I checked that eSIM would work with my phone prior to the number tr...
Regarding eSIM
Recently I have switched from virgin to public. I got an eSIM, but unfortunately I couldn’t get any signal, I do get text messages but I don’t get any call. It’s so strange to me ,can anyone one help me out . Thanks
Trying to get information.
I have a PEI public mobile number. I’m in Reno on business. I bought the Canada-US 50 GB plan. When I bought it, it now says Canada only. So I bought the Canada-US plan again.But now it still doesn't work. How can I get help setting this up right or ...
Resolved! 4g Router
Hi, Does PM (or telus in general) allow us to use our SIM card in a 4g router device? I've been using the hotspot feature on my phone but it drains the battery fast. I picked up a 4g router that supported the same bands as public mobile and it read...
Incoming calls going straight to voicemail
A few times already a friend mentioned he called me the other day but i didn't pick up and the call went straight to voicemail, i checked my logs and there were no calls on my end. Is this happening to anyone else?
Referrals missing from My Account
Up until recently, I had 3 active referrals (for which I was receiving points) listed on my account. On Monday, I referred 2 others. Now, I can't see any of the 5 active referrals on my account. I opened a Support ticket yesterday and they could not ...
