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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 40523 Views
  • 152 replies
  • 39 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 51000 Views
  • 182 replies
  • 30 Bravos

Super slow data

Hi Today my data is super slow and I can’t even open google. Then, there is one minute, I would have my normal data speed. I will get 28 messages. Then I got none the most of the day. I am wondering what it is going on with my data? 

Banity2013 by • Great Neighbour / Super Voisin
  • 468 Views
  • 2 replies
  • 1 Bravos

Resolved! US roaming is not working

Hello, I paid for talk, text, data. I'm in South Carolina and text and talk seems to be working, but data doesn't. Some apps seems to work like Telegram but my GPS or Google maps, or Google, or Instagram or social media don't work. It didn't happen b...

Winegrape by • Great Neighbour / Super Voisin
  • 1487 Views
  • 5 replies
  • 1 Bravos

Resolved! Subscription ended

It says ended Nov 2 even though I just paid.  Please help @CS_Agent 

loonger by • Great Neighbour / Super Voisin
  • 1154 Views
  • 7 replies
  • 1 Bravos

Resolved! Number transfer failed

Hi,My number failed to transfer and I am unable to fill the form on the community to get this issue fixed. Can you please help @CS_Agent.

Mizuki by • Great Neighbour / Super Voisin
  • 386 Views
  • 1 replies
  • 0 Bravos

Resolved! I am having trouble setting up my new account

I am having trouble setting up a new account.  I believe it has accepted my payment, but I have not been asked about porting my old number over from my previous carrier.  An now when I login, the system thinks I am in the middle of signing up.  It re...

pjfcurran by • Good Citizen / Bon Citoyen
  • 2061 Views
  • 11 replies
  • 2 Bravos

Port

How can import my number 

journy by • Great Neighbour / Super Voisin
  • 423 Views
  • 2 replies
  • 0 Bravos

Resolved! New subscription expired in 20 minutes?

Hello, just signed up with Public this evening. I paid the subscription fee, changed over my existing phone number. Now when I log into my account it says my services are on hold and I need to re subscribe and pay again? I already paid 20 minutes ago...

Fossy83 by • Good Citizen / Bon Citoyen
  • 1655 Views
  • 12 replies
  • 3 Bravos

Activation issue

I tried using the esim but my phone isn’t working.  SOS is showing where Public Mobile should be.  My phone number is 1-###-###-####.

Newfiegal58 by • Great Neighbour / Super Voisin
  • 473 Views
  • 3 replies
  • 0 Bravos

Resolved! US roaming addon not showing up

I just purchased a US talk, text, and 3Gig addon but it's not showing up in my addons.I can view the receipt.

beakbird by • Good Citizen / Bon Citoyen
  • 1667 Views
  • 11 replies
  • 0 Bravos

Resolved! lost sim card

i want to replace my sim card, and im not able to get the code from text to log in online.

jad361 by • Great Neighbour / Super Voisin
  • 351 Views
  • 1 replies
  • 0 Bravos

Resolved! Lost phone, cannot access account

My husband, who also has a public mobile account, lost his phone.  He cannot get into his account because he does not have an eversafe id, and he is texted on the number of the lost phone with the code to input.  It gives no option to send the code b...

Doodler by • Great Neighbour / Super Voisin
  • 868 Views
  • 4 replies
  • 0 Bravos

Resolved! Help.

I just subscribed today. I chose the 15 dollar plan. After i got my esim activated on my phone. I changed my mind on my subscription. I want the 5g one. When i tried to change it on the app. It said i had to pay the full balance of 47. When i was hop...

Pam16 by • Great Neighbour / Super Voisin
  • 518 Views
  • 2 replies
  • 0 Bravos

Resolved! Subscription Not Activated

I'm trying to finish setting up my eSim and my account is currently stuck on Step 6 of 6: Activate "Subscription Not Activated" and to Get Support. However that seems to be going in a circle to no avail and I have messaged the CS_Agent.

Lcoghlan by • Great Neighbour / Super Voisin
  • 1122 Views
  • 5 replies
  • 1 Bravos

Account

Can't login to my account I tried everything me and my wife got our public mobile numbers the same day years ago. I was able to change my wife's plans but mine I cannot. I tried logging in with forgot pass and email and created a new email also. Just...

Enyaw by • Great Neighbour / Super Voisin
  • 465 Views
  • 2 replies
  • 1 Bravos

Resolved! US talk not working

I am in the US (Montana) with a voice, text, data add on. Data and text work fine but no voice. I have tried changing from AT&T to T mobile, tried going from LTE to 3g (no 2g option) but nothing seems to work. Also tried switching it off and putting ...

Kootenaigirl1 by • Good Citizen / Bon Citoyen
  • 2357 Views
  • 22 replies
  • 0 Bravos

Cant login in

Hi there, I received a new credit card. I need to update my current one. I have the proper email. However it keeps telling me when I go to login to finish activation.??HELP

Kimgr by • New in Town / Nouveau en Ville
  • 481 Views
  • 2 replies
  • 0 Bravos

Resolved! Cancel my plan!

Please cancel my plan immediately and REFUND MY OCTOBER 29 CHARGE. I lost my cell phone and have been unable to contact you. I am thoroughly disgusted with your service and want to be rid of you.my account info:name: ********************phone number:...

Edso by • Great Neighbour / Super Voisin
  • 1579 Views
  • 4 replies
  • 1 Bravos

Resolved! Port out

For some reason I am unable to send /receive texts or calls. I logged in to my PM account and everything seems fine and my account is up to date. I have sent 2 or 3 help tickets.With much frustration and the fact that I need my phone for work, I swit...

Melkev by • Great Neighbour / Super Voisin
  • 1091 Views
  • 5 replies
  • 0 Bravos

Resolved! Get number to eSim

Hi @CS_Agent, I’m currently abroad and had to a change phone without sim card. I need to get my current phone number in an eSim on this new phone.I cannot do almost anything without my phone number. Could you please help me asap? Thank you

AnhThu by • Great Neighbour / Super Voisin
  • 497 Views
  • 2 replies
  • 0 Bravos

Resolved! What happens when i used up my data.

I am currently on $15 a month with 250 MB. Just wondering what will happen if I used up my monthly data. Will they just stop my data, or they will slow it down so I can keep using it ?

david82 by • Great Neighbour / Super Voisin
  • 1094 Views
  • 4 replies
  • 1 Bravos
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