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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9736 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20476 Views
  • 180 replies
  • 24 Bravos

Can I use 2 phone numberin my account?

I use email address  long in,but only one phone number,I need add another phone number with another email address, How can I add my another phone 

wjwcdc0315 by Great Neighbour / Super Voisin
  • 146 Views
  • 2 replies
  • 0 Bravos

Changing my current plan

Hi all, I want to know how I can change my current plan to a plan of $25 / month. I don't know where to click. Thanks for your help.

Albi_Ca by Good Citizen / Bon Citoyen
  • 335 Views
  • 9 replies
  • 0 Bravos

data

HiToday I set up a roaming text-only add on for my wife and found the process far easier than it had been but I also found out that she was being charged for huge amounts of data. Yesterday she was charged for 55.65mb and all she did was clear out so...

derekc by Good Citizen / Bon Citoyen
  • 147 Views
  • 3 replies
  • 0 Bravos

Resolved! Credit Card Not working

I have auto pay setup, has been for three years  I use the same credit card on this account and three others I have with public mobile.  My other three accounts are in working order, the plans auto renewed and the credit card works.  I just tried man...

GeminiCarter by Great Neighbour / Super Voisin
  • 205 Views
  • 3 replies
  • 0 Bravos

Add-ons

On Oct 19/22 I purchased 2 USA admins for my phone xxx-xxx-xxxx and my wife’s phone xxx-xxxx-xxxxxxx. The service was terrible most times we tried to text or call we were unable to make a connection. Do you provide a decent service in the USA general...

Jessie11 by Great Neighbour / Super Voisin
  • 235 Views
  • 5 replies
  • 0 Bravos

Resolved! Auto pay customer

I signed up auto pay on my account xxxxxxxxxxxxxxxxxx on April 20, 2022 and since then my payment had been moved up one day before the renewal. That means my payment period had been covered one day less every month. Can you explain why the renewal da...

CSHlou by Great Neighbour / Super Voisin
  • 216 Views
  • 3 replies
  • 0 Bravos

Plan change

I upgraded my plan last month. The following month, it was back to the previous plan. Why. 

login

Why is your login site down. I cannot login.

jtflaim by Great Neighbour / Super Voisin
  • 130 Views
  • 4 replies
  • 0 Bravos

Return money back to me

Hi My name is xxxxxxxxxxxx  is your customer, My account number: xxxxxxxxxxxxxxxxx. ,  Please return $22.60 back to me immediately . My bill date is on every month 14th, on September 8 2022 I removed the auto pay from my account , why did your compan...

Linda666666 by Great Neighbour / Super Voisin
  • 200 Views
  • 4 replies
  • 0 Bravos

Resolved! Sms not working from android phones

Switched to public mobile a month ago and during last week not getting sms.  Put in old SIM card and text came in.I did not see text from old provider to verify transfer.How do you fix. Thx 

Tidder by Great Neighbour / Super Voisin
  • 214 Views
  • 3 replies
  • 0 Bravos

iphone battery health

I'm writing to ask apple users about their batteries.  I'm not an apple guy, so I only know what I've seen others say and read about them.  I bought my mom an iphone 6s plus a few years ago from orchard and they said they had changed the battery on i...

on2wheels by Great Citizen / Super Citoyen
  • 496 Views
  • 8 replies
  • 0 Bravos

Resolved! Lost Data Allowance

I have just checked my account for data usage and it is showing that I have 0GB left of 3GB which was allotted on the beginning of my new billing cycle which was September 10th.  I have checked my usage and the usage definitely doesn't add up to 3GB ...

ccarnegie61 by Great Neighbour / Super Voisin
  • 230 Views
  • 4 replies
  • 0 Bravos

Resolved! The Refer-A-Friend credit was not applied

I opened a second PublicMobile account, and I did so by using the 'refer-a-friend' option.Unfortunately, it's been over 2 months, and I see no 'refer' credit applied on any of the accounts.  Thank You. 

nat100 by Great Neighbour / Super Voisin
  • 180 Views
  • 3 replies
  • 0 Bravos

Resolved! Double data when auto payment

Hi, Several members in my family are with Public. In all cases, when we joined, we opt with auto monthly payment with a credit card, which doubles the amount of data (i.e. 25$/month, 500Mb+500Mb). I have signed my daughter for a plan (15$/month, 250 ...

AlbertoP by Great Neighbour / Super Voisin
  • 333 Views
  • 4 replies
  • 0 Bravos

Resolved! Ordered Sim card - Not yet received

Hi, my name is Benson xxxxxxx. I recently ordered and paid for a sim card. I am yet to receive it. My address isxxxxxxxxxxxxxxx. I would appreciate it if it could be sent to my address soon. Thanks  Edit by Dunkman: removed personal information 

BentalkPublic by Great Neighbour / Super Voisin
  • 624 Views
  • 12 replies
  • 0 Bravos

New Samsung phones in CPO Store.

Two new Samsung CPO phones are available in the CPO Store. They are:Samsung A13 $259Samsung A03s $159https://www.publicmobile.ca/phone-section

LeePublic by Deputy Mayor / Adjoint au Maire
  • 628 Views
  • 14 replies
  • 2 Bravos

Data not working

 Hi, I recently got a message saying that i have used 100% of the data included in my service. However, when I login to my account, it shows that I still have 1.51gb left, not sure why it says I used all my data, is anyone able to help ne with this p...

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nuckz by Good Citizen / Bon Citoyen
  • 226 Views
  • 4 replies
  • 0 Bravos

Resolved! used iphones

does anybody have a unpolished straight analysis of the used phones sold by public mobile. I want a iphone 8 or 11 and am wondering about the screen and back in regards to cracks and also the battery health and what is considered minimum health. Who ...

marq by Great Neighbour / Super Voisin
  • 390 Views
  • 8 replies
  • 0 Bravos

Lost email

Hello.How do I recover from a forgotten email ?I have phone SIM work around and changed the account password , but I cannot remember what email I used in setup.ThanksAndy

andydyke by Great Neighbour / Super Voisin
  • 280 Views
  • 7 replies
  • 0 Bravos

Resolved! Submitted a ticket to return phone

Submitted a ticket to return defective phone. How long until I hear back? Only have 30 days to return. Can I return to Telus store? 

EM02 by Great Neighbour / Super Voisin
  • 177 Views
  • 2 replies
  • 0 Bravos

Resolved! Payment History Statement

In my account, I can only print the payment history from September 2021 to September 2022 (a year's worth).  Is there a way of printing it prior to September 2021.  The custom option only starts with September 2021 and not any earlier.

SammyB10 by Great Neighbour / Super Voisin
  • 261 Views
  • 2 replies
  • 0 Bravos

Resolved! open account

could I open 2 account from same device ???? Thanks so much

Cant login to my online account

Hi,I have tried login into my online account several times but it asks me to verify. When I do (have tried both sms and email), it says the account is verified, it goes back to the login page and starts over with the verification again. It would be r...

tiprashant521 by Great Neighbour / Super Voisin
  • 129 Views
  • 2 replies
  • 0 Bravos

New SIM card not saving

Have received a new SIM card however the card does not save under a changing account. What is going on and why is this not saving?

messcal by Great Neighbour / Super Voisin
  • 249 Views
  • 5 replies
  • 0 Bravos

No service

I put a voucher in and it didnt reload my account to activate it again

ashleyduff by Great Neighbour / Super Voisin
  • 195 Views
  • 5 replies
  • 0 Bravos
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