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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No service

It’s been 3 days since I bought my public mobile plan and no call or text is working

New customer

New customer. Attempted to transfer number and set up new account via app. Stopped at step 6/6, stating activation could not be complete. Cannot do anything or access anything, stuck on this step/screen. payment has already been taken from my credit ...

Link to contact an agent

can't submit a ticket, I need support immediately

I can't submit a ticket as error" oops....error" or " error 404". I have urgent question about my plan. how to reach customer agent directly?

I transferred my number from Public Mobile to Rogers - but I am still getting billed

Hello,I had my credit card attached as a pre-authorized method, and I am still getting billed even after porting my number away from Public.How do I stop getting billed by Public?

Necesito transferir mi número de mi teléfono antiguo porque se ha perdido

I lost my phone and i have one for a couple days and i need to put my umber in this one how can i transfer my number to a new phone ?

Refer-a-Friend credit not showing

Hi,I shared my link with a friend and received a text from Public saying I just added to my Refer A Friend Reward. That was one week ago. The credit has not appeared on my Rewards page. Any advice?Thanks,Amy

My old phone died and I now have a new phone with a new number

Can you please cancel my account as soon as possible and can you please email confirmation of the closure of my account. Thank you.

Resolved! Phone Set Up & No 6 Digit Code To Access Account

I am just setting up my account & am trapped in the "To confirm it's you, enter the 6-digit code sent to *******000" loop. I have not received a text because my phone number has already been requested for transfer. Is there a way to get that 6 digit ...

Resolved! New Customer Reward

I was a refer a friend customer but have not received my $10 rewards I only received a $5.00 welcome reward. How do I get my $10 rewards?

Resolved! $29 30GB plan

I've been trying to change to this plan for a while and while my sibling was able to switch all of her family to it, it doesn't show for me and we live in the same province! I'd like this plan. I'm also wanting to switch my husband to public mobile a...

Travel to Europe

I am travelling ot Europe in march for 10 days. Do I need to do anything extra to have the use of my phone? Travelling with a group and need to be able to stay in touch easily.Many thanks.

Resolved! Not receiving SMS

I recently activated a new subscription, porting from Virgin Mobile.Problem - I do not receive SMSHowever, voice calls work.

dropped calls

Hi, Recently (since early December) I have been experiencing dropped calls. This is true for others that are on Public Mobile (such as friends and family). My significant other experiences this more than I do, where she may have 3 dropped calls in ...

Change email for signing in

How to change my Email on the account

Porting from Freedom taking over a month

Hi there - looking for help from a moderator. I’ve activated and gone through the porting steps back in mid December 2023, to move my number from freedom to PM. After checking with freedom over their support over two weeks ago, they mentioned the por...

No service no sim card from you but charged for the service

Please send the sim card. I paid in December.

Resolved! Switching carriers - cancelling service

Hi All, I purchased a PM plan in the past few days switching from my current carrier, Fido. Is there any action on my part needed to cancel my current service with Fido once I activate on PM? Thanks!

Number won’t port

I’m having trouble porting my number. I’ve been trying for over a week now. I also can’t “submit a ticket” to talk to anyone. At this point I don’t know what to do. Anyone have any suggestions?

Resolved! How to change phone number

How to change phone number I don't see in my account?

Cannot receive sms from eversafe id

I am new to Public Mobile. I cannot get passed the eversafe id trying to send me an SMS. There is no option to send an email instead I have reset my password multiple timesI've let it time outI've hit resend multiple times. I've unblocked all the blo...

PM spammer - trying to get referral credit

I just got a private PM message from @Frank52 requesting that I enter him as the person who referred me to sign up to PM (plus he provided a $10 discount code). This doesn't seem appropriate (he is a spammer). I reported him (it) to PM Moderator.

Help - Payment - thought I bought a voucher from PM - but just added money to account

Help - Payment was 2:00 A.M. not enough funds in reloadable credit card. Forgot to top it up.Called this morning, PM gave option to pay by credit card or voucher.It didn’t allow payment by credit card. So I paid (I thought) for credit card voucher.Ac...

Forfait de 40$ Canada état unis

Resolved! Iphone 12 Pro Max (sim card) unable to receive phone calls

hiWe recently switched over from freedom mobile and ported over our number with no issues to public mobile. Everything seems to work fine except for when we try to receive calls from other people. The calls on the iphone 12 pro max get forwarded to v...

Resolved! Number not porting

Needing customer service phone number. Number hasn’t ported in over a day and I am unable to login to my account because one time code is not being sent to my phone number

Resolved! Unable to make phone calls in US airports.

I am sure this has something to do with the decommissioning of the 3G network in the US but I have been travelling in the US for the last two years using PM roaming without having any issues making phone calls. But all those trips were by car. Recent...

transfer phone #, Terrible customs service

I have submitted a couple times of the request to transfer my previous phone number to Public Mobile during past 6 days. Nothing happens. No response after submitted tickets as well. Terrible customs service in Public Mobile.

Resolved! USA roaming only partly working

Hi,I have a USA Roaming Data Talk and Text 15 day package. It is enabled in my account. The data roaming is working fine. However, I am unable to call or text on the roaming package. My status says I have "-1 messages left" of unlimited Txt and "-0.0...

Customer Service

I’ve been trying since Friday to get help from customer service. I can’t submit a ticket it has an error message. I cleared my cookies and history, still not working. Is there no other option? If I enter a message who do I send it to? I tried CS...

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