Data and monthly payment

[Susan12345]

My monthly payment used to be $26, but it increased to $28 since April 2024. I would like to know the reason for this change. Furthermore, I am unsure about the amount of data I have, as I am unable to use it when I am outside. As a senior who is not very familiar with online methods, I would like to inquire about alternative ways to contact Public Mobile in case of any issues. It is important to have alternative communication methods for individuals who may face similar challenges.

Suzan

Thank you 

[BKNS27]

@Susan12345 

Since you are on this Community then you have computer know how.

Just login on Eversafe ID and a 2FA code will be sent to your phone to access your account.

https://eversafe.id.telus.com/user/forgotpassword?locale=en&ForceAuth=true 

[BKNS27]

@Susan12345 

As of May 2024, all members were switched to the Points Reward and no more $2 credit for AutoPay.

Now you will receive 5% in points, 10 points for annual Loyalty points. Once you have 15 points you can redeem for a $15 credit.

You can review your data usage, Reward Points and Redeem points on the PM app that you can download on your phone.

Also on the app, you can download grade from your $25 unlimited calling and texting with 1gb of data in 3G plan  to the $23 unlimited calling and texting with 6gb of data un 4G.

This is a cheaper and better plan with more data.

[Phil_Adelphus]

@Susan12345   Your payment likely changed because of the switch from $ rewards to points and so there is no automatic deduction any more for autopay or loyalty.  You will pay the original full amount of your plan and collect points to redeem for bill credits or add ons when you have enough.  Up until a few days ago there was a cheaper plan than the $25 one but at 4G instead of 3G but I don't think it is generally available any more, you can log in to your account to check.  At the same time check how much data you have.

To contact customer service open a ticket at the chat icon bottom right of this page but if that gives you trouble send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437