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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2087 Views
  • 19 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17569 Views
  • 123 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28625 Views
  • 184 replies
  • 27 Bravos

Phone data is not working properly

Everytime I step out from my place and use mobile data instead of my wifi. The mobile data is very slow or sometimes not even functional at all.

Rajswaich by Great Neighbour / Super Voisin
  • 415 Views
  • 4 replies
  • 0 Bravos

Rewards vs.. Points

Hi everyone!! I'm not sure if this has been asked before, but does anybody know what's more worth it-- public rewards or public points? Let me know!

cbenny13 by Good Citizen / Bon Citoyen
  • 636 Views
  • 7 replies
  • 0 Bravos

Speaker randomly shuts off

This only started recently, but now, whenever I call someone the speaker will shut off randomly. I have to press the speaker button again and then it'll shut off again sometime later. No clue why it's doing this. Hasn't done this in the past year and...

Resolved! How to apply free promotion?

I have several free promotion add ons.  I am not sure how to use them.  I would like to use one of the 500 mins one time international long distnance.  Can someone help?  Thank you!  

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Marksurette by Great Neighbour / Super Voisin
  • 354 Views
  • 4 replies
  • 0 Bravos

i want to log into my account

I want to reset password to log into my account so I can set up preauthorized payment as my phone has been disconnected.  but when i type my phone number in to to get code it says it it cannot be reset at this timeI need to activite my phone asap

briggy by Great Neighbour / Super Voisin
  • 393 Views
  • 5 replies
  • 1 Bravos

Data idea re 4g vs 3g

Just a thought I'm having, for those like me who deal with iffy reception, but are curious how their situation would handle 4g data/connection, it would be neat if there were an add-on possible to pay a small fee to unlock/remove the throttle for say...

Pawprints1986 by Deputy Mayor / Adjoint au Maire
  • 639 Views
  • 7 replies
  • 1 Bravos

Resolved! Error 821

Trying to activate sim, got error code 821 tried to activate again now saying my phone number is not valid Canadian phone number

Pants007 by Good Citizen / Bon Citoyen
  • 420 Views
  • 3 replies
  • 1 Bravos

Resolved! I HAVE BEEN OVERCHARGED

Good day,I have been overcharged three times on February 24th, 2023 for 1GB Add-on I did not purchase. Please look into this urgently and revert payment. Also, how do I renew my current plan before the exact renewed date? Thank you for your time,T

tenox by Great Neighbour / Super Voisin
  • 407 Views
  • 4 replies
  • 0 Bravos

Unable to activate SIM card

Hello I have the activation code but I was unable to input it and now it is showing that the plan is active but I am unable to make or receive calls with my public mobile SIM card 

Nolan5912 by Great Neighbour / Super Voisin
  • 291 Views
  • 3 replies
  • 0 Bravos

change Sim card Error

I recently changed a new sim card through my account. It looks straight forward, but after I updated my new SIM card at system, and it showed successful message. Sim card is not activated and show "SOS" on my iPhone. 

juliezzz by Great Neighbour / Super Voisin
  • 253 Views
  • 3 replies
  • 0 Bravos

Are you looking for friend referrals?

Other carriers are raising roaming rates.  Public Mobile offers US roaming bundles at great prices. Just another selling feature to convert your friends and family  https://mobilesyrup.com/2022/02/03/rogers-increasing-us-international-roaming-costs-m...

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DDM69 by Deputy Mayor / Adjoint au Maire
  • 487 Views
  • 7 replies
  • 3 Bravos

Resolved! Just asking ...

Can PM change my plan without me knowing?I was charged today double amount that I am paying usually, and I have the surprise to discover that they changed somehow my plan from $25 to $40.

JoshuaD by Good Citizen / Bon Citoyen
  • 1046 Views
  • 21 replies
  • 0 Bravos

Resolved! "Number not eligible for port"

Hi, set up a new account for a friend and all went as expected, ported her number from Shaw Cable (landline).The process was completed and we tested incoming and outgoing texts and calls. Then the incoming calls stopped. Outgoing still worked. Then g...

brettc454 by Great Neighbour / Super Voisin
  • 1013 Views
  • 12 replies
  • 0 Bravos

Resolved! did nor receive my sim card

hii pid for sim card on line and i expected to receive sim card 5 to 10 bussiness day.unfortunetly still i did not receive my sim cardi paid include tx 11.39 CAD .if you cannot deliver it return my money  

naderkord by Great Neighbour / Super Voisin
  • 538 Views
  • 6 replies
  • 0 Bravos

Resolved! Phone won’t reconnect after payment?

My phone stopped working today February 28 2023 and my account is saying active and my renewal date is tmr March 1 but when I spoke with the chatbot it stated my account is inactive. I paid my monthly payment of $50 two times now for a total of $100 ...

Daynon_kf by Good Citizen / Bon Citoyen
  • 863 Views
  • 11 replies
  • 0 Bravos

Transferring phone number

I tried transferring my phone number to my new SIM card but it said the transfer didn't work. Now when I enter my number to try again it says to enter a Canadian number that exists. What do I do?

dysyevi by Great Neighbour / Super Voisin
  • 278 Views
  • 2 replies
  • 0 Bravos

Resolved! Unlimited in-coming calls on $15 plan

I noticed PM has removed all reference to unlimited in-coming calls from the $15 plan.  Just wondering if anyone knows if that is still the case?

xiao123 by Great Neighbour / Super Voisin
  • 846 Views
  • 13 replies
  • 0 Bravos

Pixel 7

My PM sim chip works in a Samsung phone, worked in Pixel 7 from Nov 2022 - early Feb 23 - now doesn't work in Pixel 7.  Has anyone experience with this?

JillWill by Great Neighbour / Super Voisin
  • 521 Views
  • 6 replies
  • 0 Bravos

Resolved! Please help!!

now my phone says “your sim cannot be accessed please call your Carrie to obtain your puk code? Someone please help what is a puk code and where do I get it. I can’t even log into my account because I need my phone number to get text message to log i...

Roofie2018 by Good Citizen / Bon Citoyen
  • 305 Views
  • 3 replies
  • 1 Bravos

Resolved! Friend code

I just signed up and ordered a sim card. I forgot to use my friend code. 

Scotbar by Great Neighbour / Super Voisin
  • 445 Views
  • 7 replies
  • 1 Bravos

Resolved! Transferring landline

When trying to transfer my landline # to PM it asks for complete address.  I cannot put in my city and it is not on the list.  Without the city I cannot complete the transfer. 

Knix1 by Good Citizen / Bon Citoyen
  • 753 Views
  • 11 replies
  • 0 Bravos
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