Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi.My SIM card has been activated and registered a new number(following the official instruction), and I have submitted ticket to request the agent help yesterday.But so far no contact and no solution provided at all. Is this normal even no reply aft...
I was triple charged and when they couldn't get my port to come over. I was then told via CS to charge back via credit card. A month later now and they've informed me that my account is locked because I charged back臘 and can no longer use that car...
I've been with Public for over 3 years and I'm very happy with the service and perks.I had the $40 3G 5GB plan.I recently switched to the $40 LTE 15GB plan. My Iphone is now set to LTE and I'm getting more dropped calls in locations where I didn't be...
I can't receive calls, I can only send calls. My phone was activated yesterday, phone number was ported from Bell. I've already tried the following: Restart phoneRemoved SIM and placed backPlaced the SIM in another phonePlaced my phone in Airplane mo...
Locked out of my account Because they double charged me on the same day the same account the only way I was told I could fight that was the call my visa no they have locked me out of my account and won’t help me
Hi so I haven't checked my account in a while and i think my account was deactivated i think because I cannot login or even reset my password. I don't get the emails. I still have my sim but it shows as no service.So, what does this mean? did i lose ...
How do I cancel an order
I have been advised by a friend in Mexico who had sent me a message which was received by a person living on Vancouver Island. This person texted my friend back advising him that he was not John. I am not sure what is happening and would appreciate y...
I recently signed up and received some Public Points with a description of “10% rate plan reward”. Can you explain what this reward relates to and whether it is a one-time or a monthly reward? Thanks for your help.
Everything is good, making phone calls, receiving text, sending texts but can’t receive phone calls.
I have had my plan for a long time 3 plans and last month they removed 3 payments this month they only removed one payment . Now my fathers phone doesn't work . I added 40 dollars to my account but still don't see my wife's phone or my father's only ...
Hi everyone, My account was officially updated to the $40 15GB 4G plan today but I'm still getting 3G speed (~3mbps). Do I need a new sim card to get the 4G speed? Thanks.
Hi! My phone number is xxxxxxxxxxxxxxx. I am unable to login. I can login to my wife's account but mine says Page Expired The page you are trying to access is no longer available.Please help.
I opted for $40 plan and was charged twice of $44.07 with taxes. An extra of $4 funds are available on y account. I want a refund for that as well. I don't like the service of this network anymore. I have been a loyal customer for more than a year n...
On Oct 26, 2022 I ported to PM using a referral code. Initial plan: $40 for 5gb + 12GB BONUS 12 months promo+$10 referral up front, then $5 referral for 5 months, 3x reward points ($6 per month) On Oct 31, 2022 I chose change plan at next renewal for...
I set my plan to change on my next renewal date to the $55/month -$20/month for 15 months plan. I entered the promo code and it was accepted. But now when I look at my upcoming payment, it's for the full $55. Anyone know why???
Good morning, I just switched to a New Plan on Dec 04, 2022. The plan I signed up for said $40.00 for Unlimited Canada Wide Minutes, 15GB Data at 4GB Speeds But after i signed up it looks like you changed it to 5GB. I have a screen shot of the deal t...
I used the 20 gb for $35 promo but my payment says my next bill will be $55
Hi Community, I was charged the same amount twice on the same day on my Mastercard. Please, can you check an reimburse me?
is it possible to pay for my first months service using a top up card during activation ?
Can anyone tell me.... if I am not connected to a network, can I send/receive texts via wifi? I will be in the USA for an extended period and wondering if I could check text messages over wifi (since I won't be able to connect to a USA network/signal...
Hi Community, I was charged the same amount twice on the same day through autopay on Nov. 21, 2022 of $44.80. Need to get reimbursed $44.80 + $40 that is showing as available to the autopay credit card. Suppose to be $35/mth on this plan and still p...
I inadvertantly selected the incorrect plan when I signed up, and when I went to change it after realizing it looks like I've been charged on my Credit Card for both plans now. Can the initial charge be reversed? It was never used and wasn't even act...
how do i see my full CC info on my account?
For the last two times I added add ons I have been getting charged twice for my add ons. I never saw the first one but when I renewed there was two taken out and the same. Last day I added was Nov.24. Plus the 10 days befor got charged twice also. ...
I will be moving to Telus so I was hoping I would be able to transfer my phone number to any new provider. Will I have to change my number or can I keep my number?
I forgot my password and username and my old email address is no longer in use, what can I do? Why can't I just log in using my phone number with sms verification???
I just signed up for public mobile. Completed the SIM card application. Sent for phone number from old provider. Thought of was complete. An hour later, received text The message was sent to authorize number transfer. We have not received your respo...
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