Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey guys one of my accounts has an expired credit card so it stopped working, I’m trying to get logged back into the account to update it and it keeps sending me a text with a security code to the inactive phone. Sort of a stupid way for this as it c...
Hello there, I couldn't log in to check my balance.
Hello there,the esim install failed, we cannot continue after restarting app. We are asked to verify with the phone sms but we do not have the esim installed. Anyway to reset the setup.
Hello,I am able to make calls but if anyone tries to call me, it tells them the number is not in service. When I first got public, the phone was working fine. But then started having issues about a month ago with not receiving calls. I can make them ...
I called Rogers today and they said my number is still active with them. I switch to PM 2 days ago. Who can help me get this resolved. Rogers said to talk to public mobile
US roaming “ talk and text” add on purchased, Visa has been debited the cost…. but add on will not activate
Is there an International plan for New Zealand and Australia?
Want to re-instate prepayment authorization
How would I change my number
I lost my phone and want to switch my number from the sim in the lost phone to a new sim
Not sure how to open a ticket but I just spent 2 days trying to port my number from Rogers and after I did - it seems I have very poor signal strength - should I delete the old esim? I have followed recommendations of resetting network settings and r...
I live in a city, no tall buildings around, mapped the towers, three nearby. But I have 1 bar and data almost nonexistent. I have tried LTE and 3G, no difference. Pixel 3Any assistance appreciated
i bought a sim card on public mobile i was suppose to switch after i payed my tab off with koodoo today but koodoo just came me a deal for 5 months 10$ off my bill till nov can i get my 11.50$ back in refund im new and i bought a sim thinking i was ...
How do I find my account number?
I would like to speak with an actual person to finish transferring a phone number to Public Mobile. The phone plan is for my daughter and she does not understand the chatbot advice. We would like to speak with someone to finish the process.
I have two telephone number under my account, but now I can see only one phone number, how about another one? I can't see it anywhere on the portal.What can I do?
My new card apparently doesn't work... I had to purchase a voucher, which resulted in trying to renew my plan. I don't even know what happened but it took my voucher. I have no idea where the money went from it and now I still don't have a plan and I...
Hi there,My voicemail cuts out at approximately 30 seconds. I understand it should be 5 minutes? How do I change the setting?
I'm puzzled about something.Last month, Public Mobile informed me that they could not complete my auto payment. Apparently, it's because the credit card it as a fraudulent activity for the first time. In doing so, the credit card that I was using w...
Hi, I want to change my plan to a less expensive monthly charge of 25.00 instead of 40.00 as I don’t use enough phone or data usage each month. please help
Does Public Mobile ever give out great new promos to existing customers or mostly just as a way to get new ones?
my phone number is not working NO SERVICE even tho my number is active and the public mobile app is working and my subscription is active. I removed the stupid personal line and now my primary line is not working. Get me my phone back i'm paying for ...
I am being asked to reactivate my phone plan, but I already have one. Further, when I attempt to access self serve, none of my information comes up. Whenever I log into my account I am immediately asked to activate a phone plan. I already have the $2...
I have tried for the last week to get into my account with no success. I get a message "unauthorized access". How do I communicate with an agent to help with this issue?
SIM card not recognized by the device/cell phone. Tried using the SIM card in multiple deviced but no luck.Looks like SIM card got corrupted. Please assist urgently as I am not able to make or receive calls from my cell number.I have also verified th...
hello I had an account a month ago with public mobile but when I try to use my old sim it says this sim is in use and then when I tried to select an e sim it says my phone is not e sim compatible, how can i g9 about using my previous public sim care ...
I’m signing up for this plan and you process my payment, I’m not paying again I am on a fixed income and I go for chemotherapy treatments and I can’t afford to be getting scammed by you guys. I knew I should’ve went with Rogers. This is insanity.
I'm still able to use my phone to send text messages, make calls and use data. But logging into "My Account" says that I don't have an active subscription. I still have another full week left. I also cannot do an @CS_Agent to send a private message t...
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