Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Pause my Phone

Hello.My name is Gyxxxx xxxx.I want to pause my phone. But I can't log in to the homepage because I'm in other country now, so I can't get a 6-digit password message. Please tell me how to solve this problem.Thank you. Edit by Dunkman: removed person...

My initial setup did not work

I am trying to activate my new SIM card but got an error message saying something went wrong.

Incorrect ESN/MEID message when porting number

I am porting to Public Mobile for another carrier. I entered the requested info and all appeared to be ok then I got the msg. I will like to know how to update the ESN MEID to resolve this.

Resolved! Reward Data

It was not clear to me that data from rewards expire after a month. I am disappointed with this. Could you please reverse this data purchase I made with points as I will not use the data within 30 days?

Mms issue

I just switched to public mobile yesterday and my phone hasn't been allowing me to send mms messages and whenever I try to submit a ticket I keep getting am error code. I've followed the instructions provided in the chatbox but still havent resolved ...

Fraudulent use?

Hi, your transaction log does not match my usage. All my minutes are used up. Is it possible someone has hacked into my account?

Can't update my CC

My CC got renewed so has a new cvv and expiry, but every time I try and update the info it fails to save. It just says "Oops something went wrong try again later."

new sim card

my husband want to join public mobile , however he want to use his existing phone number. And also how can he switch from his existing provider to public mobile.

Resolved! Transfer phone number error

Looking to transfer my number, it asked for my IMEI number, and then got a SMS message to saying I put in the wrong ESN/MEID number, and that someone was going to contact me... they haven’t yet. @CS_Agent

No incoming voice calls

I’ve discovered that when people try to phone me on my cell they get a busy signal even though I am not using the phone. I can call out but nobody can call me. Evoelse is working properly including text messaging. How do I fix this?

Continually losing connection to service for months now.

For the past month and a half, or two months, I continually lose connection to the network. I have gone through all of the troubleshooting steps (including having an agent remotely reset my settings) more times than I even care to remember. This star...

Monthly plans

I've been with public mobile for over a year and I'm constantly switching my subscriptions. Just wondering what you think is the best plan to be on

Full access

My activation is still incomplete due to some technical difficulties or something I did wrong. As a result I still do not have "Full Access". My sim seems to be activated and has service. What am I missing?

Resolved! how to cancel services?

My sim card was put in and phone number transfered this morning all was paid but I can't get or send a call. This is way too fussy for me to deal with these chatting. I am tooo old to have this kind of fin with techno. I will return to my prior serve...

Resolved! SIM issue / Ported number not working after 5 hours

Hello, I purchased a public mobile SIM today to activate my new plan however the activation process indicated an " E SIM" I would like to transfer my account to the SIM I purchased as I would like to change my phone. I also ported my previous number ...

Resolved! can my physical sim card in use be switched to esim, and how?

I currently use a physical sim card, I want it be switched to the form of esim can anyone tell me how to do this?

constantly locked out of account

Hello I have been with public mobile for the last eight years. I stayed because of the grandfather awards. However, over the eight years public mobile consistently locked me out of my account whereby my password does not work. I do not have this issu...

Resolved! Having trouble with esim activation

@CS_Agent I just activated a subscription but my esim activation is failing. I am using an iphone.

Resolved! I want to switch to public mobile service with my old phone number!

Wish to switch to public services with my old phone number. Please let me know what's the procedure!

Resolved! Sim card

I have asked my friend to power off her phone. Then she checked sim card status and it says NOT AVAILALE. However public mobile tells her that she has been activated and they have even given her a refer a friend code. How can this be fixed.

Resolved! I need a new esim

My account does not work I need a new esim. How can I get a new one from customer service?caroline

Resolved! Plan change

@CS_Agent I submitted for a new plan that was on special that was to start today and it didn't switch over or charge me the new rate.It was 39.00 a month if I subscribe for 3 months at a time and included 30GB a month.

Resolved! Stop "Unresolved complaint..." Texts

@CS_Agent Hey there,I regularly get a text saying:Public Mobile here. Unresolved complaint about telecom or residential TV service? CCTS may be able to help. 1-888-221-1687 or www.ccts-cprst.ca. To learn more about your rights as a wireless consumer ...

Resolved! Data Compatibility With Orbi Wireless Router

@CS_AgentI recently activated a sim card with a data plan for use with my Orbi wireless router. The router takes a nano sim card and has worked in the past with a data plan from a different carrier. Is public mobile compatible with wireless routers l...

Resolved! Phone number

@CS_Agent if I don't make a payment for my plan for one or more months, do I still get to keep the number and receive phone calls and texts on that number correct? If the answer is YES, what is the maximum amount I can go without playing the plan bef...

Resolved! Family plan

@CS_Agent I am a customer already. I would like a subscription for my daughter as well. Is there a family plan or the only option I have is to buy a new SIM card with the standard 15$ subscription?

Cannot receive calls from a landline

Cannot receive calls from a landline. I can call the landlines and all cell phones but the kandline gets a fast busy signal or a message saying cannot re route call. Started happening yesterday. Reset my phone just and case and network settings

Resolved! Simplii Mastercard debit

I would like to change my payment plan to a Simplii Mastercard Debit card, which apparently is an option according to Simplii. But Public Mobile doesn't seem to accept it. What can I do?

Resolved! Need help to finish set up with my ZTE flip phone

Hi there, would you kindly help me on how to finish setting up with Public mobile. I only have a ZTE flip phone and would like Public Mobile to be my provider. To complete, I have to get the App on Google or Apple which I obviously could not becaus...

Resolved! adding prepurchased minutes to an account

I have purchased a sim and $40 card from gas station. When setting up my account, it only asks for credit card for payment instead of pin number for the card I purchased. How do I go about this

Community

Forum Posts