[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Plans
Price went up, new plans have more GB at a lower price can I change?
Resolved! increase
When did the plans increase, my plan has gone up by $6
Calls made from my phone but not by me
Hi multiple calls made to a number from my phone that I did not make. How do I stop this?
Unable to activate SIM
Initially I bought an eSIM, then was told there was an error, the bar code, or what not, was never generated, which meant I could not log into my account, and I needed to buy a physical SIM. After a little trouble, I got my hands on a physical SIM, p...
Texting not working
New customer - phone works, text will not send or receive. Anyone else have that happen?
The bill
Hello,I have charged $11.3 each month. I didn't change the plan and I seldom use this number. However, I notice it charged 16.95 these two months. Please refund the extra charge and remain my original plan.Thanks,Crystal
Auto payment taken on an account that was never fully activated.
What to do when CS Agent is useless. I tried to activate a SIM card but was unable and after a very long "conversation" was able to get a full refund, however a month later I noticed a monthly charge was taken for an account that was never active and...
Resolved! Can I switch to the 5G 50GB Canada-US subscription plan?
I am an Ontario resident. Can I switch to the 5G 50GB Canada-US subscription plan? My friend told me it is for Quebec residents only.
Resolved! New activation trouble
Hello, I just activated my subscription for my Pixel 6 , but right now I cannot receive any calls or SMS. Any advice would be appreciated. Thanks!
Activating subscription
I subscribed to a mobile plan with Public Mobile (e-sim) and wanted to transfer my phone number (from Koodo) to the new plan, but I encountered trouble while activating the subscription. I downloaded the Public Mobile app and followed the steps, but ...
Resolved! Moving from BC-London UK Aug 26th. 3 month billing cycle renews Aug 1st. Want to Keep Phone #
Hi All!*****Attached below are my phone plan details in screenshots*****My predicament summary is this:My Current Subscription Cycle is May 03, 2024 - Aug 01, 2024I move Aug 26th to London, UK.I want to keep my phone number while gone 1 to 2yrs & pay...
Resolved! How are Community Points Calculated?
I'm looking for clarity on exactly how "Community" rewards points are calculated and distributed.Do you receive points for any/all community interactions? Do you receive more points if your response is "bravoed"? If so, how many more?I've searched fo...
PAYMENT DUE ADD NEW VISA NUMER
Going in circles on self help entering new Visa number. Get try again later
Subscription
Few days ago I subscribed with PM and order physical Sim card. It was written that it will arrive in 2 days. Only after the payment it said it will take 10 days. My question is , can I cancel the delivery and I pick it up some of yours stores so I c...
Payment with zip code
I can’t seem to enter my payment information because they don’t accept a zip code as opposed to a postal code. My Canadian bank account has a USA address associated with it.
PM work internationally
Hello I want to know if PN would work internationally for text like receiving text if am in different country like pakistan. Can i still receive text on my phone with PM
Ticket 451554-987 update needed
Hi,Could I get an update for ticket 451554-987 . Thanks.
service plan
how to cancel plan
Re: Data Usage
I am having the same problem and have put in an inquiry. It seems like they begin you subscription at 100 mb of usage every cycle so basically our 250 mb data has become only 150 mb. This is the second month this has happened. I am thinking since thi...
Resolved! $34 Canada/US phone plan and using older model iphones.
Hi,Trying to switch a couple phones already on Public Mobile Canada plans to the $34 Canada/US plan. It says something about an e-Sim. What does that mean? When I moved my phone over I didn't have to do anything with my SIM and the plan just renewed ...
Previous provider cancelled before eSIM installed
has anyone had where they opened a new accoubt, subscribed, transferred a number, and service provider cancelled before eSIM was installed. So now public mobile is sending a confirmation code to the number that is no longer in service? Now can’t comp...
Changing SIM Cards
So here is the issue. I transferred to Public Mobile a few weeks ago. Everything went well to transfer my phone number over. I initially set up using an eSIM. I much prefer a physical SIM card, so I ordered one, and received it in the mail today. I c...
new activations only plans
Hey guys, I am looking at cancelling my current plan and then reactivating to another plan that is for new activations only.Can this be done without having to get a new number or SIM card? thanks!
Poor service in Niagara
I am at my wits end with the poor cell service in Niagara. 5G at my house and workplace has 1 bar and doesn’t work. LTE has one bar and doesn’t work. I have to use 3G and even then, the calling is poor and I have to often go outside to get the servic...
Connecting
Since switching to PM I am having troubles with data, from trying to use Apps to just searching on safari. Is it just really poor service?
Transferring SIM to eSIM
Hello,I am currently a Public Mobile customer and am looking to purchase an Esim for my new phone on the app, however it will not work, as there is a, "Before you procced," screen that will not let you press pay and install. Is there any other way I ...
Cannot log into mobile app
Just purchased a subscription and downloaded the mobile app to complete the e-sim installation. The app is not allowing me to log into my account on my phone. Tried changing the password and and reinstalling the app on my phone but nothing worked. Ab...
Resolved! Activate and transfer number
Hi, I just set up a new plan and when I try to activate it requires me to download the app on my phone but I am not able to due to regional settings I cant change. Please could I get some help and confirm this plan is set for British Columbia. Thanks...
Resolved! Need help getting into my account after losing my phone
Need help getting into my account after losing my phone I don’t have access to the phone number anymore for the code and because I lost my phone I don’t have access to my email address either due to it asking for a pass key that is set up with that p...
eSIM activation doesn't work
Hello,My phone is a Samsung S20 5G Canadian version. When I ordered online and selected eSIM card, I verified with the IMEI number and the prompt confirmed the eSim activation would be possible.However, once I downloaded the app through the QR code, ...
