Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Error 404 when submitting transfer telephone number @CS_Agent
I need help, my last Visa card expired in September so I’ve been trying to reactivate my plan with a new payment method but I keep getting errors. I’ve tried 3 different cards that for sure have enough money but get the same error each time. I’m gett...
Hello - I lost my sim and bought a new one. can you please move my number to my new sim
I cannot submit a ticket every time I do. The website just says oops something went wrong. How do I get somebody from public mobile to talk to me or live chat?
I have a 3G plan and am thinking of moving to 4 or 5. I've read in some forums that when one changes plans they lose Add-ons, etc. For example, US L/D minutes and monthly discounts like Refer a Friend.I also do not want to move to the Points progra...
HI there, I just tried to log into the community but it would only allow me to register. I tried using my user name but it said "it already exists" but had no option to log in. I had to create and submit a new user name - Fleury. Is there a way to lo...
Recently I ordered a new sim for my son, but while entering his new sim number to his account I added it to my account The physical sim is in my sons phone so hes been getting my calls My old sim is inside my mo but the number on my profile shows t...
How do I change my address and credit card info? I have tried several times through the My Account website and have been unsuccessful.
I change plan to 90days from 30daysWhy give me 30days reward? Not a triple time?
If I request the moderator to change my subscription plan since I am unable to do it due to their programming display issue, how long does it take for them to complete my request.
I changed my subscription but was charged twice because of issues with the site. It is impossible to open a ticket - it gives an error message everytime. And trying to send a message is not possible - Please HELP!
I thought I would share my most recent speedtest experience with the community. I barely touched my 250mb of plan data this month and since I regularily suspend my services I usually run a few speedtests on the last day of my cycle. Even though I was...
I've never had an issue with my data until this reason plan pay period. Just wondering how I get it to work again
Hello,I canceled my subscription but I still got charged, I know I have a 90 days grace period. I was supposed to have $36 in funds, now I have $21. Can admin help me fix his please.Thank you
Hi, I am going to upgrade my current plan but have a question about the rewards. Are all of my current rewards pre-auth payments + loyalty pays still remain available on the new plan ?
@CS_Agenthave tried to port out of public mobile but gives me error saying I can’t or not allowed to port out in Red
I bought a US add on with data, talk & text. The first day I didn't have auto download on for group messages, so turned it on my phone worked great. Could send/receive photos and group messages fine. Yesterday it was only working sometimes and tod...
Need help. I want to replace my sim. I used my phone while on vacation using a service provider in the country I was visiting. I am back but have misplaced my sim and cannot access my account as it wants to verify via text to my phone (which cannot...
@CS_Agent in trying to switch my sim from an older iPhone to an iPhone 12 and it looks like the phone will ring but when I pick up, it says the iPhone 12 is not compatible. I also tried all the troubleshooting steps in the support flow and nothing wo...
I really want to get the offered $40 plan that they have for new customers as it’s 30gb and unlimited. Why not offer it to current subscribers too?
I can not update my credit card information. My account is now suspended and will not let me update new card online.
In July I was switching carriers from Bell to Public and I was unable to port my Bell Phone number in a timely fashion so I was told that I could just open a new account/mobility with Public. Then after it is activated then ask to get the Bell phone ...
Hello everyone, not sure if this is where to start but this is where the chat agent told me to turn. I have an iPhone 6s running iOS 12.5.7 which is the highest iOS the phone will run. I have a physical SIM card that I just purchased but haven't inst...
I believe I had chosen the wrong plan as I wanted to the prepaid 3 months at 34$ a month but when I went to look and change I was charged for another payment how can I rectify this - I dont want to contact visa and have the payments cancelled
I am not receiving texts specifically from bell mobility web messaging. I work in a well service truck and a big part of my job is receiving jobs via text, I had no issue before switching to public. No it's not related to porting a number, I dealt wi...
Hi,We just got a new SIM card for my nephew (who doesn't have a credit card), then proceeded to create an account for him using his email address and name, but when we tried to pay using my credit card info we get an error (Payment Failed! It doesn...
I received an email last week saying I had used 95% of my data, I checked my data usage today and I’m at 72%, why the discrepancy?
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