Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 42552 Views
  • 152 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 52691 Views
  • 182 replies
  • 30 Bravos

Billing issues

I was double billed when subscribing due to error. How do I talk to an agent get this rectified? Thanks,

Adamsday1989 by Great Neighbour / Super Voisin
  • 735 Views
  • 7 replies
  • 0 Bravos

my sim card no longer works

i am trying reactivate my phone but the sim card that your company has provided has become invalid. how do i reactivate my phone? ive been with public mobile for years. not a new customer 

Tones13 by Great Neighbour / Super Voisin
  • 447 Views
  • 3 replies
  • 0 Bravos

Resolved! Canada to US texting included in plans

Hello! Can someone that has used it clarify for me that the plans (especially the black friday $34 20G plan) includes Canada to USA texting? Want to switch my senior mother oven to public, but she needs to text back and forth with someone in the USA ...

Rizzo09 by Good Citizen / Bon Citoyen
  • 1253 Views
  • 7 replies
  • 1 Bravos

US Roaming

I bought an extension to my US Roaming but it showed up as something else or did not work. My visa was charged but have NO Service! I have had Public for 8 years and I will never use the Add ons again because they are a disaster! Is there any way to ...

Anywhere I can check what my new plan will be on next payment date?

Hello all!I know somebody here will know if this is possible.  I’m wondering if there’s anywhere on the app I can see what my plan will change to on my next renewal date.  I am switching to a 5G plan on renewal, but I don’t remember the exact details...

GKPublic by Good Citizen / Bon Citoyen
  • 814 Views
  • 6 replies
  • 0 Bravos

Promo 34 dollar 30gb

Can't switch over to this plan.shows on website,does not say new Activision.

Alibhai by Great Citizen / Super Citoyen
  • 1288 Views
  • 12 replies
  • 0 Bravos

Resolved! Can’t submit ticket

I’ve been trying to get my plan to 30GB since they just changed their deal. I tried changing subscription myself but it wants to charge me an other amount. I just want to get the extra 10GB without any other charge. every time I try to do a ticket th...

Bumbaa by Great Neighbour / Super Voisin
  • 712 Views
  • 4 replies
  • 1 Bravos

e sim did not work,$5 charge,

So I tried to purchase my E sim, turns out my phone didn't like it so it canceled out my old sim, charge me $5, and is asking I buy a brand new sim. I'm not doing this, how do I activate my old sim card? Also when I bought my E sim, it did not give m...

rarie by Great Neighbour / Super Voisin
  • 839 Views
  • 7 replies
  • 0 Bravos

Resolved! I would like to change my subscription but it is not there

Hi.I know how to change my subscription, but the plan that I am looking for is not at the available plans. (the blackfriday 30GB data on 5G speed plan)https://subscribe.publicmobile.ca/en/on/activation/plans/30GB-5Gspeed3 Anyone can help me to change...

zozilla by Good Citizen / Bon Citoyen
  • 1373 Views
  • 11 replies
  • 0 Bravos

Current plan

is 3GB at 3G speed, 30 day plan with unlimited Canada Talk and International text.Paying $35 monthly.Not clear what 30 day plan means?Looks like some of the black friday offers are much better. Any problems in switching ?      

Divit52 by Great Neighbour / Super Voisin
  • 565 Views
  • 4 replies
  • 0 Bravos

Resolved! Port partially complete and I'm in limbo

I entered my eIMEI instead of my IMEI during the port process. I did this because I believe I had to because I used the eSIM option. I got a text from Public saying that they needed to contact me to complete the port because I gave them incorrect inf...

jkrfirefox by Good Citizen / Bon Citoyen
  • 1640 Views
  • 11 replies
  • 0 Bravos

What Happened to my CAN-US plan?

I signed up for the 4g, 40gig $50 CAN/US plan this past summer. I logged in this morning to check the details of the plan to compare it with a Black Friday deal from a competitor. Looking at the plan details now, it does not mention US coverage at al...

Screenshot_20231119_083817_Chrome.jpg
Paulleewogg1 by Good Citizen / Bon Citoyen
  • 460 Views
  • 2 replies
  • 0 Bravos

Question Regarding Switching Plans

Hello,Currently I am on the old type of plan where you get discounts for referrals from friends and family but I want to change to a plan that is currently offered.  If I change my plan, will it force me into the new points plan setup?  Any help woul...

nikkieknits by Great Neighbour / Super Voisin
  • 511 Views
  • 4 replies
  • 1 Bravos

Scheduled Plan Change Disappeared?

I requested I scheduled plan change for the end of my billing cycle, to the $34 5G 20 GB unlimited plan. When I logged out and logged back in, the plan change was still showing as active. However, a day or two later, the plan changes suddenly disappe...

nalorin by Good Citizen / Bon Citoyen
  • 749 Views
  • 5 replies
  • 0 Bravos

How long to get support for a ticket

How long does it usually take to get support for a ticket.I was trying to sign up for a public mobile.  After select the plan and my sim options, I entered my payment information.  I get a message saying the payment went through but could not create ...

blksheep by Great Neighbour / Super Voisin
  • 1104 Views
  • 9 replies
  • 0 Bravos

does changing my suscription plan affect my rewards

hi i submitted a ticket and haven’t heard back, so just in case it didn’t send, let me ask again here. if i were to change suscription plan, will i loose all of my rewards such as the 2$ off loyalty, 2$ from auto pay and 2$ refer a friend?

TiffanyTutu by Great Neighbour / Super Voisin
  • 462 Views
  • 2 replies
  • 0 Bravos

text messages from public mobile

I used to receive text messages from public mobile alerting me that I should have money in my account because they will withdraw money soon for the next month. However, I no longer receive these texts. Any idea how I can receive these messages again?

cynthia1234 by Great Neighbour / Super Voisin
  • 360 Views
  • 2 replies
  • 0 Bravos

International roaming

I am traveling to mexico for 4 days and would like to use my current sim. Is there roaming available for international calls/messages outside USA? 

Nijhum by Great Neighbour / Super Voisin
  • 636 Views
  • 3 replies
  • 0 Bravos

Can't confirm/validate phone to set up account properly. @CS_Agent

I am just switching from another provider to public Mobile. I have confirmed my email account many times, but when I go to confirm the phone number I never get a text. I can receive texts and calls to my phone, but I can't set up my profile or do any...

Danny_ by Great Neighbour / Super Voisin
  • 874 Views
  • 4 replies
  • 0 Bravos

Resolved! will plan prices subject to change

Hi, just curious if when I'm on this plan, am I locked into this price plan or can it be subject to change? I like this price and would like to stay on it for possible. Also for future promos are we also allowed to switch plans if it's better? Thanks...

Jrey1 by Good Citizen / Bon Citoyen
  • 816 Views
  • 4 replies
  • 0 Bravos

Resolved! eSim Activation

Hi there,I recently signed up for a plan and went with eSim. I paid for the plan and went through the steps on the app for activation and then it is stuck on "activating..." for longer than 30 minutes now and is on SOS. It already said something abou...

Jrey1 by Good Citizen / Bon Citoyen
  • 1270 Views
  • 7 replies
  • 0 Bravos

Resolved! Black Friday Deal

Hello, I am currently on the 4G deal with legacy rewards. I was looking into the Black Friday deal for $34 a month for 20 GB of data. I had two questions regarding the deal-If I switch, do I still keep the legacy rewards and continue it?-Is this a 90...

Saen_OG by Great Neighbour / Super Voisin
  • 1073 Views
  • 6 replies
  • 0 Bravos

Re: U.S. Roaming

HelloI need to know how much is the cost per day of roaming in eeuu. please? 

Zurisadai by Great Neighbour / Super Voisin
  • 323 Views
  • 2 replies
  • 0 Bravos

Resolved! Confirm Promo change

Subscribed to change my plan to the Black Friday 5G 20GB promo but I' unable to confirm the change.

BC1919 by Great Neighbour / Super Voisin
  • 955 Views
  • 8 replies
  • 0 Bravos

Resolved! Referral code

I forgot to use my friends referral code when I ported my number to public mobile, can I apply it retroactively?

Albert82 by Great Neighbour / Super Voisin
  • 655 Views
  • 2 replies
  • 0 Bravos

Issues porting number

The sim was deactivated prior to the sms message and the 90 minute period passed. I need assistance in completing my number port.

MarisolF by Great Neighbour / Super Voisin
  • 481 Views
  • 3 replies
  • 0 Bravos
Need Help? Let's chat.