I got new phone and my data won’t work

[Ava09]

I had an existing public mobile account but got a new phone.

On my new phone it’s not connecting to data and says SOS for network.

Do I need to buy another esim card or how do I fix?

[EB0]

@Ava09 

eSIM is not transferable, if your old phone has a eSIM, you need to download the app on the new phone and purchase a new eSIM for free $5 eSIM - $5 credit 

[will13am]

@Ava09 , are you able to check whether your account is still in active status.  Try also network reset on your new phone.  

[Handy1]

@Ava09  Sounds like account needs to be reset . Use this direct link to  support to help 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437