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Switched to an American plan for trip

BillOB
Great Neighbour / Super Voisin

and now I am locked out of all the low price rates.  Is there a way to subscribe to the 23 dollar 4G 6MB plan?

Thanks Bill

3 REPLIES 3

hTideGnow
Mayor / Maire

HI @BillOB 

if you switched one month for the US trip, I think you can try to ask support agent and see if they can give you back the old plan or the current cheaper plan.  try ask

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

Handy1
Mayor / Maire

@BillOB  Thou is doesn’t help you right now , but by sept I suspect there be better plans for back to school , if not then definitely by Black Friday / Xmas for existing customers like us 


@BillOB wrote:

and now I am locked out of all the low price rates.  Is there a way to subscribe to the 23 dollar 4G 6MB plan?


Sorry, but you can only change to plans that are offered in your account.

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