My husband received an email that his Public Mobile account was suspended due to non-payment. He logged into his account and everything looks fine. The payment was taken yesterday. His service still seems to be active. How can we tell if there really is an issue with the payment?
Same here, thanks for the update. Telus is terrible at autopay, my business internet has nearly been sent to collections twice because "the system" disabled autopay without me noticing.
@ejfolk This is normal to see on your renewal day and is services are still working you can ignore the error message . Does appear thou from several other customers have had the same experience today and is just a glitch and nothing to worry about if services still work
