Account on Hold

[Mangia]

Why would I receive an email saying, “Your Public Mobile service has been put on hold.? I updated my credit card information a while back.  The email also asked me to set up pre-authorized payments. I set it up when I subscribed to Public Mobile years ago? Strange. Anyone have a similar experience? I checked my account info then paid my monthly balance.  Now I see that two payments have been charged to my credit card. 🤷‍♂️

[hTideGnow]

hi @Mangia 

if your PM services have no problem o, please ignore the message about the overdue issue.  It looks like there was a system glitch and those email were sent wrong, sent to the wrong group of customers

if you are concern, you can also message support agent:

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[Handy1]

@Mangia  If services still work just ignore , seems to by system wide glitch . Many customers getting same error message 

also if one charge on card is just pending and other posted the pending one should fall off . If both charges posted the contact support @Mangia 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437