Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am purchasing a new phone which has a nano sim card. I currently have a micro sim card in my old phone. What do I have to do to keep my account, phone number and everything on my old sim card ?Thanks
I needed to change my service from the $35 to the the $15 one and I know I pressed change subscription on renewal date. But when I just checked it has not updated and if I change it now I don't get refund... Is there anyway to help with this as I am ...
Hi,I've bought a phone on the Public mobile store the 21th of may. The delay is suppose to be between 5 to 10 of opened days. It has been 13 days now and I had zero feedback nor tracker ID for shipping.Is this a normal delay? I live in Montréal, s...
Need invoices for both of my cell phones like every month. How do I proceed I see changes have been made
Can’t seem to find the option on the website or app. I’ve already changed the SIM card number on my profile
Hi,I am going to the states and my plan says I have 'unlimited international text & picture messaging'. Does this mean I do not have to purchase an 'add on' plan for texting? Is it unlimited both ways? receiving and outgoing texts from the U.S. and C...
1. It use to be that one would need two passwords. One to access Account details and another for 'community'. Now it seems that the same password automatically gives access to both community and settings. How is this suppose to be more secure?2. If I...
I am currently on the $25/month plan which I have had a good experience with. I don't use much data so the 1gb on this suits well. However, I do run out some months so I was looking at upping my plan. The only next plan up that I can currently see is...
Yesterday my service was supposed to renew but for some reason instead I get a notification from my phone saying my sim isn't provisioned and when ever I try to make a call it says not registered on bet work and today when I checked my account it say...
Acces code sent to a phone that doesn’t exist anymore
Hello,I currently have the $40/month plan with 15 GB at 4G speed.There is an active promotion for $39/month with 20 GB at 4G speed. If I switch to the $39/month plan, will I be able to keep my monthly Loyalty ($4.00) and Subscription ($2.00) rewards...
Payment on file didn’t go through due to insufficient funds I believe so I went to update my payment information and my phone still isn’t working
@CS_Agent a few months ago I could click on 'change my number' and then choose my province and select a new number. Since I've moved, I can no longer find that feature. Please advise. Thanks.
Cancelled plan for daughter the day bill was due to be paid...June 5th. Will this payment be reversed ?
Both of our phones are acting up giving some customers a notice that the call is not able to be completed due to technical issues. Other calls come through with no issues. Any ideas on how to fix this issue?
My credit card expires in 1 week but I cannot update the payment method. Tells me there is a problem. I do not want to lose service so what do I do?
Hello, I have an issue with one of my banking apps. When I try log in it sends a verification code to my phone number however I don’t get anything so I cannot log in. Even if I select “resend code”, still nothing comes through. I spoke with the bank ...
The other week I had a few people try call me and my Iphone never rang. Then 5-10 minutes later my phone rings and I pick up and there is no answer. For example my sister tried calling me and my phone went to voicemail immediately. She showed up to m...
Hi ,i have a 25$ plan which includes 1Gb of data, i signed up for autopayment that gives an extra 1gb of data but whenever my data gets to 1gb, it's shut off. Where's the extra Gb? Was it fake?
Hi, First time posting here.I have a couple of accounts with PB, one of them is for a family member who doesn't need anything more than the old $15 plan (250MB 100min). They are often not in the country, and normally I would suspend their account for...
Hi there, I've been on here a few times. Could I please have the link to talk to an agent directly? I've been through everything else and I don't have that link available anymore. Thanks, people.
Hi I subscribed a public mobile plan for a new account. I ported the number from 7-11 speakout. However, there is a No sim card issue after I inserted the public mobile sim. since I cannot use that number any more, I even cannot log in because that n...
My kid lost their phone. I can't log in to my account because it sends a code to the phone that we don't have. How do I cancel this thing?? Thank you@CS_Agent
@CS_AgentI have just moved from Rogers today. My number is moved over, however when I call out my name no longer shows up for the receiver. This is important to me. Can you please have my full name included in my outing call display?Thanks
I have 3 accounts with public mobile it says 2 of them no longer exist by emailI dont want the 2 step verification because 2 of the plans are for my children and i dont want to have to put a code in to put money on their accountAll three of my accoun...
why are there no more reminder text messages 2 days prior to renewal date, since the date is always changing its the least you could do
Hi I am not able to make any outgoing phone calls. It says “can’t be completed as you have used all available minutes” and instructions to purchase more minutes. Problem being I have an unlimited provincial calling monthly plan. Please help as this i...
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