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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2373 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4149 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35110 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 47034 Views
  • 182 replies
  • 30 Bravos

Continue Registration

I partially set up an account for my mom, but she didn’t have a SIM card at the time, so we logged out. We were able to log back in, but when I hit the button to continue the set-up process, it redirected back to the login page. How do I get it to mo...

mlaurenw by Great Neighbour / Super Voisin
  • 284 Views
  • 2 replies
  • 0 Bravos

No intenet

I have no internet connection, I can only receive calls I need help urgently.

Amahl by Great Neighbour / Super Voisin
  • 623 Views
  • 6 replies
  • 0 Bravos

Change from eSIM to SIM

Hi - I'm new to PM and have purchased a plan. When I bought the plan, I selected eSIM because I thought my phone was compatible (iPhone 13 mini)... but apparently it is not compatible and I need a physical SIM card. How do I go about requesting a phy...

KMag by Great Neighbour / Super Voisin
  • 947 Views
  • 7 replies
  • 0 Bravos

Resolved! Support

Is there a way to actually speak to a customer service rep or is it all online?

FTT by Great Citizen / Super Citoyen
  • 671 Views
  • 6 replies
  • 0 Bravos

Resolved! Changing plans

Hi, how do I change plans if I want to do this?

FTT by Great Citizen / Super Citoyen
  • 424 Views
  • 1 replies
  • 0 Bravos

CS_Agent

I got an email that my ESN/MEID are not correct, Im trying to contact someone but Im not able to create a ticket, there’s an error each time

Emngoc by Great Neighbour / Super Voisin
  • 427 Views
  • 3 replies
  • 0 Bravos

Outage on Montreal’s South Shore

Can’t get data to work on parts of Montreal’s Soutn Shore. Worked when I was in Montreal. As soon as I left it cut out and my Spotify app lost connection. Can confirm it’s an outage. Co worker who uses Koodo can’t access data as well. Calls and SMS w...

Mohawk44 by Great Citizen / Super Citoyen
  • 539 Views
  • 4 replies
  • 0 Bravos

Can't even log in!

My old number was a landline (long story) and for some reason that can't be transferred over to a cellphone, I guess - but the problem is, texts, even confirmation login texts, aren't coming through to me. So I can't even log in because the confirmat...

SciFiMagpie by Great Neighbour / Super Voisin
  • 352 Views
  • 2 replies
  • 0 Bravos

5g network giving really bad speed

Hi. So i was on 3g plan which i switched to 5g plan which was started yesterday. I checked 5g map and I’m almost in the center of 5g network in Edmonton. So i decided to check the speed today, how much im  getting. Apparently it shows 2 mbps download...

Ravidalal by Good Citizen / Bon Citoyen
  • 1239 Views
  • 9 replies
  • 0 Bravos

Resolved! Telus network down in MTL area

Hey PM when will the network be fixed? Been all morning on PM and Koodo. Thankfully my business line is on Roger’s and their network is working. Please fix asap

Jb456 by Mayor / Maire
  • 877 Views
  • 7 replies
  • 1 Bravos

Resolved! no mobile data since 3 days - please fix

Hi, I have no internet service. The chatbot doesn't help, I want actual support please. My data is not working the 3rd day in a row now. I still have lots of GB left. Is there an issue with data service ? Phone and text works, LTE / 4G not. Please re...

Michelle_1306 by Great Neighbour / Super Voisin
  • 621 Views
  • 5 replies
  • 0 Bravos

Port Not Completed

Hello - on sept 9 I requested that my daughter's account be transferred from Bell to Public Mobile however apparently the port was not completed and I'm still getting billed by Bell. Bell confirmed that no one responded to the text message to accept ...

Sarah0110 by Great Neighbour / Super Voisin
  • 607 Views
  • 4 replies
  • 0 Bravos

No service

Hello I just loose service for my two line since almost one hour...I'm in Montréal Québec .Both line are active and everything is okNo network any help plzzz Reset phone tried everything's I suspect that the problem come from provider ..

Saaradil by Great Neighbour / Super Voisin
  • 638 Views
  • 6 replies
  • 0 Bravos

inaccurate billing

Received Notice in account that my subscription expired and asked to renew and pay. I checked my credit card payment record , all payments made on time and up to date including October 2023 .

Egta_5206 by Great Neighbour / Super Voisin
  • 366 Views
  • 3 replies
  • 1 Bravos

Resolved! Roaming in the US

  Before I left for the US, I checked on the community to what  would I have to do to use  international minutes that I received when I signed up and found that I would have to do nothing. Fast forward to needing it and I couldn't even text. I ended ...

Jewar54 by Great Neighbour / Super Voisin
  • 1208 Views
  • 10 replies
  • 0 Bravos

Incurring Long distance charges from land lines

My cell phone is incurring, long-distance charges or blocking all local landline calls from or to my number. I have reached out and put in a ticket a month ago with no response. ANY SUGGESTIONS?

CYNDER by Great Neighbour / Super Voisin
  • 475 Views
  • 4 replies
  • 1 Bravos

Cannot text or call from one public mobile to another --

Greetings,I noted from very early (three years ago) on that I cannot text from one Public Mobile number to another (A to B).  The other subscriber can text me (B to A).  If I try to call the other number it also does not work and goes to VM (A to B),...

fsadikali by Great Neighbour / Super Voisin
  • 396 Views
  • 3 replies
  • 0 Bravos

Subscription plans

How can I change my subscription to the 60 gig for 55 dollars deal. It won’t seem to let me because I already have an account with them 

Becca123 by Great Neighbour / Super Voisin
  • 311 Views
  • 2 replies
  • 0 Bravos

Adding a phone

How do I add my phone to my account that currently is only for my sons phone?

J_pur by Great Neighbour / Super Voisin
  • 397 Views
  • 2 replies
  • 0 Bravos

Voicemail not working

I setup voicemail and created my PIN to access my voicemail. However, when someone tries to dial my number, they cannot reach my voicemail and instead only hear ringing. For example, if someone calls me, and I press reject on my phone, the caller con...

JT621 by Great Neighbour / Super Voisin
  • 264 Views
  • 1 replies
  • 0 Bravos

Calling Issues.

Three days ago I Referred two Friends who left Roger's and Joined Public Mobile - One of them had an iPhone 11 and one had a 256GB Dual SIM Samsung S21 Ultra (a European Model.)These individuals live sort of rural and need a Cell Booster in they're h...

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Priority by Deputy Mayor / Adjoint au Maire
  • 1598 Views
  • 13 replies
  • 0 Bravos

trying to port not getting an sms

As the subject says, tried the chatbot it wants me to submit a ticket and gives me a link which leads to a 404 error. so helpfull...

emmy3 by Great Neighbour / Super Voisin
  • 743 Views
  • 5 replies
  • 0 Bravos

Access account lost SIM card

Hi, I lost my phone in July and had to order a new SIM card. The problem is that I absolutely need to have access to my previous account attached to my old SIM card as I need to access my payment history. How can I do that?

Cintia by Great Neighbour / Super Voisin
  • 429 Views
  • 3 replies
  • 0 Bravos

Resolved! Found My Lost Phone Can't Switch Back to Old Sim

I lost my iPhone that has a physical public mobile sim card in it. Went a few days without a phone then bought an esim for a spare phone I had. I would really like to switch back to my original phone, but when I enter the sim card number in my accoun...

SC444 by Great Neighbour / Super Voisin
  • 577 Views
  • 3 replies
  • 0 Bravos

Resolved! Control Many Accounts?

Hi,How can I control more than 1 account from just my end? I have to help my elderly family members with their payments and account management (their accounts already have my credit card) but this new 2 factor authentication and eversafe ID system is...

limabean by Good Citizen / Bon Citoyen
  • 1493 Views
  • 14 replies
  • 0 Bravos
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