Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I subbed to the 60GB us Canada plan, turned on roaming and checked the APN but I can’t get the internet to work. Help please
I need help here but there is real customer service person I can talk to . I activated my public on Jan 9 and I thought I already transferred my phone from PC to here , and I did answer the SMS from my PC mobile and confirm to transfer. I could ma...
If I change plans will my Autopay and Loyalty rewards follow me?Thanks
How can I get a new account changed to a card not a eSIM. This old phone can't download the app of public mobile so I want the number to be on the sim card. I know i need another SIM card in witch i have, i don't want eSIM because of old phone it won...
Hello, I cashed in 3 GB of data using my accumulated points about 3 days ago. The data isn't working. I've tried to access public mobile support, however their ticket system is just simply not working. I tried to reach out to them yesterday, but both...
I am unable to update my card. Whose postal code am I suppose to enter.?
Does the plan come with incoming calls or just outgoing calls because no one can reach me but I can reach them ? Help
My current subscription (4G pkg) is set to expire on Jan 23/24. A couple of weeks ago I chose the new 5G-20GB pkg upon renewal date at $34 per month and somehow deleted this by accident. I have been attempting to add the new subscription again but ...
Hello Public Mobile Community,Good day! I have just signed up for the $34 50G 5G plan last week and am currently using iPhone 13 with this service. I notice when the 5G reception is bad in certain areas, the network does not automatically switch to ...
I just switched to public mobile on my brand new IPhone 15. The eSIM is not activating and the QR code is also not working. It is also not allowing me to submit a ticket to request help. What do I do??
Hello. I transfered my ligne to public mobile. Only the mobile data is working. I can not make or receive calls. My application is not working. Thank you for help.
I have been trying Nov and Dec to get the $34.00. Month subscription and the app and online service is treating me like I don’t have an account. Even after I logged in it say register. Thought there was a public site issue or overload over Xmas. Stil...
Auto pay currently uses credit cards.Why not bank debit?Anybody know?
Hi anyone, I am trying to transfer my phone number from Phonebox to Public Mobile. But the old provider name"Phonebox" isn't in the list of the old service provider. I have had the account number from Phonebox. Can anyone tell me how to transfer the ...
Hi, my voice mail's automatic message has something KOREAN ACCENT (KONGLISH) and i want to remove this SO BAD. I'm korean but i NEVER EVER set this option. so if i don't answer the phone, caller will get WEIRDEST automatic voice mail between leaving ...
Ported from Virgin mobile, got the text to complete the number transfer request to restart my phone, but my old number is now "not in service" when called. Any help would be appreciated.
I suddenly can't receive SMS. It worked fine the other day and I can send SMS ok, but replies are not coming through.This happened a few months ago too. No messages for several days and then a flood of the backlog within 2 minutes.I have a basic flip...
site won't accept my card
I ported over from rogers a week ago. I can’t seem to send/receive texts, and can’t get an OTP for the app/to log into to eversafe bc the text isn’t coming through. please advise
My wife just recently changed from lucky mobile to public mobile but che can't make calls her data is activated and she can receive calls but just can't make any calls at all it keeps saying it's not activated but I called public mobile they said it'...
So I just switched from samsung to apple, and when I take my sim card out of my samsung an put in into my iphone it says that the carrier is not supported, and I should either try again or contact the carrier. It still didn't work when I tried again,...
I checked my credit card statement and found that i was charged three times in Jan., instead of two - how do i get hold of someone to find out about why this was done??? Bloody submit a ticket thing to talk to CS is useless ... getting frustrated ......
I can't log in to my account, it says I'm locked out
I just need my account activated. I have already paid for a subscription and for some reason, I can't use my current sim nor esim after it was said it was compatible. Every time I log in... I get back to continue activation and I can get past that pa...
Hi guys, I got a new visa but when i enter my new # I get error of:! Sorry, We're not able to process this request at this time. Please try again later. (tried multiple devices/pc/browsers, called bank they said card is active and fine and it works e...
Telus just manually approved my transfer to Public Mobile. What’s next ?
