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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can Current Plan Use New Promo of Similar Plan?

Is it possible to get promo plan of 20 GB at 4G Speed for $39 from my current 15 GB at 4G speed for $40?

postal code doesn't match billing address

i can not finish my order. it shows postal code doesn't match billing address, what should i do?

Resolved! Referral code

Upon sign up we were having trouble with the payment and during one of the payment sessions there referral code was not included in activation. How can we add this and get the appropriate credits applied?

Change my home address

I updated my home address but it didn't work. How does Public Mobile approve changing my home address?

Resolved! How to change number

Is it possible to pick a new phone number ? And how ? Thank you !

Can't send email to text

Hi,I can no longer send email to text via phone#@msg.tellus.com or phone@mms.mb.telus.com. Whatever I sent (from my computer), my iphone did not receive it. It has always received it before.Any idea? Thank you,JA

Resolved! Roaming

Planning a one week trip to Washington and coastal Oregon and purchasing Roaming add on for my iPhone 8+ . Any issues that I should be aware of?

Resolved! Account wont use my 2G one-time data bonus add-on

I got a 2G one-time data bonus last year, still shows >1.5 GB left.I used my monthly data, expecting to swtich on to the bonus automatically, but I'm locked out of data. How do I activate and use my bonus data?

Resolved! Abroad no accesss to phone number for authorization

I need help I am abroad and I cant access my account under xxxxxxxxx@icloud.com because of the two factor authentication thing. Can someone help? Edit by Dunkman: removed personal information

Data add on

Hi- why when i add data, it will not show right away on my account? Is there any number to call at PM to fix the issue right away? Ty

Guys I am the only one suffering from pathetic services or I have some freinds here

Resolved! Ported number not receing SMS and can't login with "Eversafe ID"

Ported a number from Rogers yesterday and received the "Welcome to Public Mobile" text that said port was successful. Now, 12 hours later:I can receive callsI can't receive or send smsI've restarted several times, verified that the right phone number...

Resolved! Lost Phone - Need Options

Good Morning Community,I have an extra phone that I registered with PM 6 or 7 years ago, as a spare phone on our Farming operation. It has been misplaced recently. I can't seem to get the account to sync up with eversafe as i havent logged in in the ...

Texts not being sent.

I've been having this issue for some time, now. On occasion, I send out a text to someone who then either never receives it or it takes hours to be received. I'm not sure whether this is a Apple/Android issue but I've only had this problem with iPh...

Resolved! Pixel 3 and 4G

Does anyone know if my pixel 3 will work on a 4G network? I am on 3G right now. The price makes me want to change if I can. Thanks in advance!

Resolved! Invoices for June 2023

Need 2 invoices for month of June 2 different cell numbers

Resolved! Forbidden A1

I'm trying to access the site and I get past the Eversafe login and get a Forbidden A1 message once it gets to the Public mobile site. I tried on Incognito, and the app, but the app says it's under Maintenance.

Resolved! Did not receive a sim card

Hello @CS_Agent I have ordered a new sim cars with Public on June 15 and payment went through. However, I still didn’t receive neither the card nor the notification about purchase/ shipment.Please follow up on this order. I need an update

Resolved! Buying a SIM Card.

Which Telus locations carry Public Mobile SIM Cards? Is it only Telus Corporate Stores, or would I also be able to find them at a 4L Communications Telus Dealer?Thanks in advance.

Resolved! Canada data add on roll over?

Hello all, does Canadian data add-on roll over?

Resolved! Forgot Login Information

I activate my sim 6 months ago and now unfortunately i forgot the email I used for my registration. I only have access to my number. Could you help me with login into my account?

Resolved! Change plan

hi- i want to change plan to a higher data, but can i also get back my original subscription after a month of trying a new plan? Thanks!

Can not loging and i can not recive income call

Hello everyone,I am public mobile customer and I paid my bill until july/24/2023 on june/24/2023, but after that my unlimited minute call plan does not working, then i purchased new sim card to active true on my account to solve my calling problem bu...

Resolved! How to get a replacement pre-programmed SIM

Hi there, my wife lost her SIM on vacation last week during a swap for a temporary Mexican SIM. There is no way to log into her Public Mobile account now, as the site requires a code that has been texted to her number... which of course is impossible...

Resolved! data

I have gone over on my data plan three times in the past few months. I've had the same plan for a few years now and I have no idea what I'm doing differently. I clicked on an article through the Chatbot but it didn't tell me much. Can someone please...

Resolved! Two accounts

Beyond frustrated..last month I couldn't login to my account to pay monthly payment . It wasn't recognizing my email or password ..thru many attempts I gave up and started a new account with a new sim card ..this month I tried logging In and now it's...

Not able to proceeded payment with voucher, ot able to contact customer service.

Hi, I'm not able to proceeded payment with voucher or contact customer agent either. Connection takes eternity, still proceededing, submit a ticket ends with error. Payment with a notice we are not able to process your request at this time. Please tr...

Resolved! Cant access full app

My wife is trying to set up her new card. Everfail keeps trying to send a code to a non-existing phone number, thus, she can not get full access to the app. Her new phone number is working, yet it does not want to send the code to the new working num...

Resolved! Unregistered number

I have a number on a new sim that I registered about a month ago but uses an email from a much older number that I no longer have and tech support has not been able to get this new number on my emailSo I basically now have a number with no account at...

Resolved! Activation

Hi I can not get code to get into my account as I lost the Sim card I gavexa new one to activate how do I do this

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Can Current Plan Use New Promo of Similar Plan?