[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Automatic points usage
I want to apply my reward points toward my service payments automatically. If it can't be done, I will change provider. The current method of manual management is unacceptable
Resolved! Payment
Why has my monthly payment and that of my wife gone up so much recently?
Resolved! Data usage not updated in > 2 weeks
Anyone else that hasn't had their data usage summary updated in over 2 weeks? I cleared the app cache and it's still showing "Last updated July 10th".
$15/Month Plan not available
I too, like Alex861, when trying to change my subscription plan no longer have the $15/month plan available to select. Cheapest plan offered is $29/month (includes 10GB of data). I had increased my data plan for the month of July for vacation and n...
Resolved! Payment
I had this number for years. The payment was automatically from the debit account on 2 names. All well until today when I got the message my account is "on hold " because the payment failed. There is plenty of money on the account. I logged in to the...
I suspect my cell phone has been hacked, as I did not make the call no. 778.580.4001 on the screen
I suspect my cell phone has been hacked, as I did not make the call no. 778.580.4001 on the screen show my calling history with unfamiliar call no.
10 days - new activation - didn't receive physical sim - can i switch online to esim and continue ac
I have not received the physical sim i purchased with my activation and it is now 10 days. I don't see any option online for me to switch to an esim which in latest deal is offered for free so i can get connected and transfer my phone number from the...
Resolved! Over payment
How do I fix an over payment? My credit card statement shows that I paid twice for my wife's phone
Calls not reliable
I've had a new pixel 7 since September. I've started using the phone more to actually talk and almost always have trouble with the calls. I can hear the other person but they don't always hear me. Sometimes they didn't know I'm there from the start a...
plans
hello, Are there no Real Humans to talk to I changed my plan down from $ 35 to $ 29 and I hav
$15/month plan?
Hello,I can’t find the $15/month plan on Public mobile when I try to change subscription plan. It shows only in “Shop” (shop for plans) but not in the app or when you log in into your account and want to change subscription. The lowest it offers is $...
Glen46
I need help
Use while traveling in Canada (1 month)
I used this service 6 years ago. I still have the SIM card.I will be travelling to Canada in August. I would like to establish a new plan for 30 days.Can this be done with my existing SIM card?Can it be pre-arranged and have the service start on a sp...
Can't make/recieve calls in US
Hope someone can help with this, I can't make it recieve calls in the US. I'm on the Canada/USA plan, and data does work. I am connected LTE. But no calls can be made or recieved when in the US. Any ideas?
Plans ending
Not sure if this is the correct place to post. But for those who are unaware alot of the PM plans are dated to end today$15 talk and text (Ends July 25)$20/2GB 4G (Ends July 25)$23/6GB 4G (new activations only)$29/30GB 4G (Ends July 25)$34/50GB 5G (...
Resolved! phone not associated with my account
my phone number is not associated with my account
Resolved! Data not working on my iPhone 15 plus
I just active a new plan on my iPhone 15 plus, and came back to Canada from another country, but I can get my data working, I changed my APN SETTING to : so.mb.com, still not working, please help
Resolved! Never received sim card
Hi there I describe to the new package deal they had on with the SIM card and the plan and it's been close to month and still haven't received my SIM card in the mail.
Resolved! Wifi calling
is wifi calling ever going to be available. Love the service but lately where I live the service keeps dropping a lot. Wifi calling would be a great option please
HOW I RECOVERED MY SCAMMED CRYPTOCURRENCY:
Removed spam
Can’t sent texts to new contacts
Since moving to public with an esim, I’m unable to text non contacts and any new contacts set up since moving to public mobile. one note is that under send/receive under iMessage in settings, I only have my iCloud showing and not my phone number. C...
The submit a ticket button is greyed out. I tried googling such an issue but of course..
this only happens to me. what a fun simulation i'm in. esim failed to activate. i see no option to try again, nor any help options. they made me download the app. for every option i try i have to log in about a hundred times. the ai bot they make me ...
Resolved! Change subscription
I just changed subscriptions as I didn't want to wait until our renewal. (Which was like almost a month away) I thought they would just give me a new renewal date and charge me the difference until the next month. But instead I paid my old rate for...
ESIM Activation Stuck on ‘Activating’
Just activated today. I have an iPHONE 14 Pro. ESIM activation stuck on ‘activating’ for the longest time. When I go to Cellular > Public Mobile carrier eSIM profile is activated and enabled as is the Cellular Data. All I get is the SOS sign wher...
Am I Expecting Too Much ?
I joined PM on Sunday. During my first phone call after activating my phone the line dropped 3 times. It was a 15 minute call.I then went to our local Costco with my new PM service and I had absolutely no connectivity. I live in Sittsville, Ontario. ...
number change
I WANT TO CHANGE MY NUMBER
Resolved! Setting up a new account, transferring an existing number to a new SIM card.
Hey all, I've had a PB account for a few years, when I activated my card, it was done through a local shop. I'm helping someone else now, setting up a new PB account for them, can I do this all on my own? I can't seem to find any guide on how to set ...
Resolved! Promotion for loyal customers
Did public mobile have any special promotions for loyal customers?
Re: I forgot my pin can you help to get my 4 digit pin
Can I get my pin
MMS not working properly
I bought a new OnePlus 12 phone , and the MMS is not working properly. I went to the Telus store for help. The lady checked the APN settings and updated them according to the Public mobile site.Still not working properly , she told me to raise this i...
