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Getting incorrect: "Account Has Been Suspended" e-mails and text messages.

PMbubba77
Good Citizen / Bon Citoyen

As per the title, I've been getting incorrect: "Account Has Been Suspended" e-mails and text messages.

My profile shows the normal, subscribed, recent payment (and my credit card show the purchase on Aug 5th) and there are absolutely no messages of any kind on my profile.

What gives?

4 REPLIES 4

BKNS27
Mayor / Maire

@PMbubba77 

There was a glitch with AutoPay if your renewal date was yesterday or today. If you have service…just ignore the notice.

Danielledavis77
Great Neighbour / Super Voisin

Same problem.  Payment taken on Aug 5 but getting email, and texts saying that my account has been placed on hold causing undue stress.  I hope that Public Mobile will respond with an apology and compensation for the continued issue.

TheSterlinger
Deputy Mayor / Adjoint au Maire

@PMbubba77 

Public Mobile is having some glitches. If you still have service , just ignore the text.

bgoya
Good Citizen / Bon Citoyen

same here

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