Number Port Gone Wrong

[carl8585]

Here goes nothing. During the recent 50% off promo I had someone I know (who isn't great with technology) try to transfer over a phone number from Sasktel. Apparently she entered the wrong phone number during the transfer process so the text to transfer over her number obviously never came through, for good reason. And now when she tries to do anything in the Public Mobile App it asks to verify her account by sending an SMS to the number on file which is incorrect due to her error. What is the best course of action here? Thanks in advance.

[slusagm]

@carl8585 please try the link now.  As said, the link I provided does not need you to login My Account.  You already logged in the Community with your user name @carl8585 , that is all your need.

And here is the link to message PM:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[carl8585]

Thanks but that private messages page simply doesn't load if your'e not logged in. Going to need a different solution.

[carl8585]

Thanks but that doesn't work. It ends up taking you to a login page even when you click the option saying you can't login. No luck. Not going to work.

[slusagm]

@carl8585 

PM can  help and will sort it out

Since she cannot properly login, she won't be able to open the preferred Chatbot ticket.  So, she will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to  community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[BKNS27]

@carl8585 

The account holder must contact a CS_Agent for assistance to help correct the issue.

https://urlshortner.tiia.ai/xYpc_I