@LudvigBreton wrote:
I want to transfer my number to another supplier and it's not working. please help me
Hello @LudvigBreton
To fix a missing Porting Authorization Text from Public Mobile, you need to contact your new service provider and request that they re-trigger the porting request.
Keep your Public Mobile SIM active! Check for active service by dialing 611 from your device.
If the second port request does not work, you can inform the Public Mobile Customer Support Agents that you are porting out and the Porting Authorization Text is failing to deliver. They can manually verify your identity through private messaging and verbally/manually authorize the port-out on their end.
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
