eSIM activation failed

[Trisw]

Can’t find my physical SIM card after travelling overseas.  So bought an eSIM failed through the app for $5.  Unfortunately activating the eSIM failed on my iPhone.  Now I have no way to activate it or revert, or can’t see an option to try again.  What do I do now?

[Phil_Adelphus]

@Trisw but it comes up with a blank private messages screen with no content

You don't see an addressee box already filled in, a title box and a messages box for you to explain your problem?  Try again, here's the link.  You must be logged in to this community for it to work

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Trisw]

Thanks for the suggestions. I’ve tried all of that and still “No Service”.  I’ve tried your link to open a support ticket too but it comes up with a blank private messages screen with no content.  I can’t find a way to open a support ticket.  Everything leads to a truly useless chat bot which doesn’t understand anything.  Maybe time to look for a new carrier.

[softech]

@Trisw 

there is a chance that the error was there because the Public Mobile esim is already installed and just not properly enabled

On Android:  Check your Sim Card Manager and see if a Public Mobile eSim is there.  If so, make sure it is enabled.  

On iPhone: check Settings > Celluar and see if the eSIM is there.  If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim). 
If the non-PM sim is physical, remove it.  If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)  

Then reboot the phone and click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there