cancel
Showing results for 
Search instead for 
Did you mean: 

Account activated but esim not showing phone number

Anthony2003
Great Neighbour / Super Voisin

ive transferred from fido to public and my phone number is stuck on my first sim and my esim doesn’t show i have data or a phone number despite it working. My imessages and other phone number lines aren’t registering. Any fix to this? i’ve reset my netowkr

3 REPLIES 3

slusagm
Town Hero / Héro de la Ville

remove the physical sim , reboot and check if the esim works.  Make sure after the reboot, the esim is set to Primary and Turn on this line is set on the phone

will13am
Oracle
Oracle

@Anthony2003 , can you try removing the p-SIM and setting the e-SIM as active, see if that helps.  I assumed you did receive a number transfer verification text to your p-SIM and you confirmed it.  

Anthony2003
Great Neighbour / Super Voisin

more details: i had a physical sim and apple sees my physical sim with my phone number instead of esim. I’m receiving texts to my number but i can’t send through my imessages and have to send in sms. 

Need Help? Let's chat.