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How do I cancel a plan that hasn't been activated?

Madmom
Great Neighbour / Super Voisin

My son subscribed without my permission using my banking info.  I cannot seem to find how to cancel this.  As he just did this an hour ago there is no Sim card yet and phone has not been activated.  Please help!

2 REPLIES 2

hTideGnow
Mayor / Maire

HI @Madmom 

if the account not fully activated yet, you have not use the service yet, then message support and they can hep to cnacel

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Handy1
Mayor / Maire

@Madmom  If the sim hasn’t been activated then there’s nothing to cancel . But you can use this direct link to support to remove credit  card info on file right away 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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