account suspended? Is this fraudulent?

[Neda2]

Hello,

I just got an email saying my account is suspended because of non-payment, but my card was charged and now I am wondering if the email sent was fraudulent.  Who do I contact to find out? TIA

[Sansan · Accepted solution]

@Neda2  seems like this is going around today. If your service is working I would ignore it.

You can use the chatbot to create the ticket if you want.

[Handy1]

@Neda2 Appears to be system glitch many getting message that service on hold . But service still working . If your service still working you can safely ignore the error message . If services not working you will need to make manual payment 

[hTideGnow]

HI @Neda2 

if your PM services have no problem o, please ignore the message about the overdue issue.  It looks like there was a system glitch and those email were sent wrong, sent to the wrong group of customers