Pictures MMS won't send.

[Outside2]

Upgraded to 5G on 4G Nokia 2.1 July 2024. Still can't send pictures since February 2024. Last picture sent I photographed infrastructure in Yaletown, Vancouver. Included apartment building exterior. Did I invade someone's privacy by photographing exterior of apartment from Cambie Bridge last February. I want my MMS back.

[Outside2]

You'd think that Public Mobile would pick decent software to navigate in for their accounts and community for a mobile phone. I usually have to attend city library computer to address Public Mobile account issues.

[Outside2]

Thanks RK6, maybe I'll do that.

[hTideGnow]

HI @Sansan 

it has to do with server and software upgrade

[Sansan]

I think they do it on purpose,  what good does it serve them? Who cares what phone you have, why should we have to  purchase news just to use a carrier?

Yet take the same phone somewhere else and it works 🤨.

[RK6]

I had the same issue.  I spent substantial amount of time checking settings and testing with no luck.  Issue deals with the changes PM made in Feb.  I got a new SIM card /plan with Freedom Mobile and everything started to magically work with the same phone.  PM appears to be restricting MMS features on some phones?  Im much happier with Freedom Mobile.

[computergeek541]

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@BKNS27 wrote:

@Outside2 

Check the APN settings on your Nokia phone to see if it is correct:

https://eversafe.id.telus.com/user/forgotpassword?locale=en&ForceAuth=true 

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I think that you've pasted the wrong link.  The link above isn't related to APN settings.

[Phil_Adelphus]

@Outside2   Did you update your APN settings as indicated due to the MMS change in February?

https://www.publicmobile.ca/en/on/get-help/articles/picture-messaging-updates 

[BKNS27]

@Outside2 

Check the APN settings on your Nokia phone to see if it is set correctly:

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone?gad_source=1&gcl...