Pictures MMS won't send.

[Outside2]

Upgraded to 5G on 4G Nokia 2.1 July 2024. Still can't send pictures since February 2024. Last picture sent I photographed infrastructure in Yaletown, Vancouver. Included apartment building exterior. Did I invade someone's privacy by photographing exterior of apartment from Cambie Bridge last February. I want my MMS back.

[softech]

@Outside2 

your data works without problem??

give it one more time cresting the full APN Profile.  Many confirmed that you need to delete the current APN profile first.  Then Add new profile and add according to this, please note case-sensitive and do not add extra spaces.  Remember to save the new APN and then reboot the phone before you try

APN: sp.mb.com
         (or try all upper case SP.MB.COM)
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
         or    default,mms,agps,supl,fota,hipri
           (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
                or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

[Outside2]

Updated according to your link. Didn't make any difference. After changing numbers like that I consider myself lucky that I can still send text. 

[Sansan]

That's odd. As long as you have data or wifi you should be able to access the public mobile website. 

[computergeek541]

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@Outside2 wrote:

You'd think that Public Mobile would pick decent software to navigate in for their accounts and community for a mobile phone. I usually have to attend city library computer to address Public Mobile account issues.

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The Community wesite and all account functions can be accessed on a mobile device.

[Outside2]

You'd think that Public Mobile would pick decent software to navigate in for their accounts and community for a mobile phone. I usually have to attend city library computer to address Public Mobile account issues.

[Outside2]

Thanks RK6, maybe I'll do that.

[hTideGnow]

HI @Sansan 

it has to do with server and software upgrade

[Sansan]

I think they do it on purpose,  what good does it serve them? Who cares what phone you have, why should we have to  purchase news just to use a carrier?

Yet take the same phone somewhere else and it works 🤨.

[RK6]

I had the same issue.  I spent substantial amount of time checking settings and testing with no luck.  Issue deals with the changes PM made in Feb.  I got a new SIM card /plan with Freedom Mobile and everything started to magically work with the same phone.  PM appears to be restricting MMS features on some phones?  Im much happier with Freedom Mobile.

[computergeek541]

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@BKNS27 wrote:

@Outside2 

Check the APN settings on your Nokia phone to see if it is correct:

https://eversafe.id.telus.com/user/forgotpassword?locale=en&ForceAuth=true 

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I think that you've pasted the wrong link.  The link above isn't related to APN settings.

[Phil_Adelphus]

@Outside2   Did you update your APN settings as indicated due to the MMS change in February?

https://www.publicmobile.ca/en/on/get-help/articles/picture-messaging-updates 

[BKNS27]

@Outside2 

Check the APN settings on your Nokia phone to see if it is set correctly:

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone?gad_source=1&gcl...