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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Enable iPhone RCS Support

Hi team,With iOS 18 Beta 2 enabling RCS, could Public Mobile do their part enabling this toggle so we can test the functionality before it launches in the fall?Thanks!

Service

Can receive and sent text messages but cant add attachments. People sending attachments dont work. They just sit there and spin forever. Same when sending an attachment.

Resolved! Can't recieve MMS, but have plenty of data.. I think?

I am unable to receive MMS, I've been searching the forum but the stuff I'm reading is.. conflicting. When I login to the public mobile website and look at my account, it says I have 250MB at 3G speeds, but after about 2 weeks it says that is used u...

Resolved! Pausing/suspending service without loosing phone number

HiI've read the below thread about pausing subscription. I do get it. Turn off auto subscribe. Less than 89 days, no deletion of account etc.https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-I-pause-my-subscription/m-p/1215181#M839566My ...

Need help finding mom phone number

Hello, my dad tried to set up my mom's phone number and tried to port her old number to the new one but since this one was her work number and was still in active and her work would not let her have this number, it wasn't possible to change her numbe...

Resolved! Haven't received SIM card

Hello Public Mobile, I haven't received my SIM card and it was supposed to come in the mail by Canada Post. It was supposed to come on June 21st and now it's June 25thI've just been contemplating if its going to arrive

unable to make international calls

SpoilerUnable to make international call to Mauritius using my intl500 minutes add on @ llinks to membersUnable to make international call to Mauritius using my intl500 minutes add on @ llinks to members

Data usage beware

Hello. I have the Canada USA plan. I purposely used all my monthly data so I could feel special about using some of my big data gift we all received. I roam constantly where I live on the west coast and guess what?. You can't roam with the data gi...

SIM card not working

Can an agent message me please xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Add-Ons. Do they apply across the board to all plans?

I currently have access to a number of add-ons in my account.If I change plans will I still have the ability to add on any of them to my new plan as needed?If I get the the new $15/ month 4G plan, can I buy US roaming add-ons? International min add o...

I need help downloading an e sim

I need help downloading an e sim. I accidentally activated it on an another device then deleted. I need help putting on my device please

Setup configuration

Transfer number to another provider

2 days ago, I tried to transfer my number to another provider (Fizz). It didn't go through right away; instead, Fizz emailed me and said "Your current mobile provider just informed us they need a bit more time to process your request to transfer". So...

Subscribing

Is there any way to activate a sim card without having the app? Can a customer service agent do it for me?

Resolved! Why I don't receive my rewards any more?

Hi, I just found out today that after I use a different credit card to pay my bill in April all my monthly rewards ($10) I collected from Loyalty Recognition, AutoPay and Refer-A-Friend were gone. I didn't received any last month May or this month J...

Payment

Why was I charged $58.75 on June 19,2024 and $30.46 on June 24,2024?

Sim card hasn't come in 7 working days can I still switch to an esim instead of waiting?

How to transfer # from my current provider

How to transfer # from current provider and how does public mobile account activate date ?

activate new account

i activate a accoutn and pay for it but now it say to pay again i just got the sim card and it said to activate it ont he app

Roaming outside US and Canada

Hi,My family is traveling to Asia Pacific next month, we have 3 public Mobile line, anyone knows if I can still receive SMS abroad?Thanks.

Complete Mess Activating

So I had purchased the service last night, everything installed okay. Shows my number on the service, now 12 hours later, my current Sasktel phone plan is still the only one that works and my number was obviously not transferred. Public Mobile eSIM d...

Subscription and Payment

Hello,I need help to change my subscription and update my payment method.

90-Day subscription Plan

50GB Data within Canada and the US at 5G Speed 34/month, 90-Day subscription Plan, 1) It means I can't cancel this contract until after 90 days? 2) Do I get a total of 50G in 90 days, or 150G in 90 days?

Locked out still

Still locked out, even over night....

Resolved! Changed Subscription on renewal (twice)

I opted to change my subscription from $34 to $19 plan on renewal (at the time thinking that I will just purchase “add on” data if needed) but then on renewal day, changed my mind and decided to stay on $34 plan, so changed back. I thought that by do...

Sudden change in fees for the same plan!!!

I had a monthly payment of 20,7 CA$. Suddenly, the payment changes to 27.59 CA$ for the same plan!!! Please, I request to come back to my previous monthly payment of 20.7 CA$.

Suspended service

My phone is not working for last 3 days. I talked to Gaby yesterday (in Community) I had ticket (Ticket ID:405554-172) and was told that I needed a voucher for $30. for a payment in April. I got it, and Gaby said that she submitted my voucher to the ...

Rewards

When I go to look at my rewards page all I get is a blank screen. I have waited up to 5 mins with no response. Do I need to do something else besides clicking on the link?

The community seems very helpful, but why are Public Mobile's agents so terrible?

The community seems very helpful, but why are Public Mobile's agents so terrible?Please share your experiences so we can pass them on to Public Mobile's staff. Your feedback can help them improve their service by understanding what needs attention.Ha...

Vacation mode

I would like to put my phone into a vacation mode for two month. How can I do that?

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