I HAVE gone through the escalation request process. I appreciate your advice and I guess that I have to decide whether or not I want to have them risk closing my account. I've been with PM for years and feel like it's time to throw in the towel. Other customers need to be aware of these sorts of hiccups though.
it's a weekend now, just reply on Monday morning and ask agent to escalate. For payment, only PM can check and help and refund. And as said above, if you ask the bank to reverse , you are risk losing your service.
Yes, my bank confirmed the double charge and initially contacted me about it. PM says that my account has no record of a double charge. And yet, the money went to PM. I am beyond frustrated. I have dealt with MANY different support agents. Was told a supervisor would contact me within 48 hours and two weeks later, nothing. I reconnect with an agent to be told that my case was closed.
@filomenagomes, were you able to confirm that you were definitely double charged? Best way to check is to look at the credit card history but please note that many credit card companies show pending charges that are coming up and then when the charge is confirmed the pending charge sometimes still shows for another day or so until it has been cleared. You can also go into your Public Mobile account and check in your payment history. If you are double charged after checking these 2 methods then you can reach a support agent:
It's a different agent each time. And none of this worked for me. I feel like Public Mobile is struggling to keep up with customer issues. The community board and ticket system are not working to resolve my issues. It's literally been months now...
I have submitted multiple tickets about Public Mobile double charging my credit card. I feel like I am in a loop of hell because the various agents keep telling me that my case is closed and that I have to keep resubmitting my complaint in order to correspond with a supervisor. Then I was told that a supervisor would contact me within 48 hours. Two weeks later and nothing.
