How to get ahold of a customer service representative?

[Janejaws]

How to get ahold of a customer service representative?

[Sam08]

Yes it does 

[Sam08]

Can’t figure out how to do incognito 

[Sam08]

Thanks I have the app and am waiting since we’d for some one at customer support to get back to me 

[computergeek541]

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@teeann0517 wrote:

There is an online chat service, if you don't have the app I suggest downloading it and there is a support tab, click that and you will find the support chat 

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Sorry, but Public Mobile does not have any type of online chat service.  The chatbot is automated.

[hTideGnow]

hi @Sam08 

the app actually works quite well.  

but did your try login browser? try using Incognito/private/ secret mode on your browser 

[Sam08]

Have the app it sucks 

[Sam08]

I want to check my phone plan to see if I did get USA calling and every time I try to sign in it won’t let me says password is not valid. 7 times I have down this in the last hour 

[hTideGnow]

hi @Sam08 give us more details to the problem you are facing 

if you cannot use Chatbot to submit ticket, then private message support agent here 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Sam08]

I tried this and it didn’t work at all 

[teeann0517]

There is an online chat service, if you don't have the app I suggest downloading it and there is a support tab, click that and you will find the support chat 

[computergeek541]

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@MartPmobile wrote:

To update your credit card you need to log into your self serve and select the payment tab there down the bottom will be Manage my card where you can update your credit card info. 

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Please note that the above isn't correct as you've provided instructions and a screenshot for an oudated version of the website that is no longer used.

[MartPmobile]

To update your credit card you need to log into your self serve and select the payment tab there down the bottom will be Manage my card where you can update your credit card info. 

[KOWireless]

It's usually best to start a new thread for a new question.  But to update your pre payment credit card details you can use the public mobile app.  Just find the payment tab at the bottom of the screen and then go to update card information section.  Enter your new card information and your postal code.  Accept the terms and service and click save.  

That will be the card used for your next payment

[RGonzo]

How do I update my auto payment credit card?

[hTideGnow]

HI @Janejaws 

we still don't know what help you are asking for

but if you just want to have customer service rep to contact you and help, please use the proper way to submit ticket

 then please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hairbag1]

@Janejaws 

the Community Forum is the place to start the process. Give us some detail on your concern and we can guide you.