How to get ahold of a customer service representative?

[Janejaws]

How to get ahold of a customer service representative?

[DC71]

We're you able to get ahold of service reo?

[computergeek541]

---

@teeann0517 wrote:

There is an online chat service, if you don't have the app I suggest downloading it and there is a support tab, click that and you will find the support chat 

---

Sorry, but Public Mobile does not have any type of online chat service.  The chatbot is automated.

[teeann0517]

There is an online chat service, if you don't have the app I suggest downloading it and there is a support tab, click that and you will find the support chat 

[computergeek541]

---

@MartPmobile wrote:

To update your credit card you need to log into your self serve and select the payment tab there down the bottom will be Manage my card where you can update your credit card info. 

---

Please note that the above isn't correct as you've provided instructions and a screenshot for an oudated version of the website that is no longer used.

[MartPmobile]

To update your credit card you need to log into your self serve and select the payment tab there down the bottom will be Manage my card where you can update your credit card info. 

[KOWireless]

It's usually best to start a new thread for a new question.  But to update your pre payment credit card details you can use the public mobile app.  Just find the payment tab at the bottom of the screen and then go to update card information section.  Enter your new card information and your postal code.  Accept the terms and service and click save.  

That will be the card used for your next payment

[RGonzo]

How do I update my auto payment credit card?

[hTideGnow]

HI @Janejaws 

we still don't know what help you are asking for

but if you just want to have customer service rep to contact you and help, please use the proper way to submit ticket

 then please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hairbag1]

@Janejaws 

the Community Forum is the place to start the process. Give us some detail on your concern and we can guide you.