Enable Mobile / Personal Hotspot

[graypf]

Hi,

when I try to setup Personal Hotspot on my iphone, it says "To enable personal hotspot on this account, contact Public Mobile". I tried the chat, but, it wouldn't let me get to anything for this topic. Anybody able to assist?

Thanks

[graypf]

thank you. I reset network settings, and that worked

[slusagm]

hi @graypf 

I can also confirm I followed @eddieO link.  The steps there work and yuu can setup hotspot that way 

[Chalupa_Batman]

Hey @graypf 

Exactly what @eddieO said with their link. I followed this and it works for me.

Apple Devices

1. Open the Settings app on your home screen
2. Tap on 'Cellular'
3. Select 'Personal Hotspot' to activate it
4. Your hotspot is now discoverable, and the default password is shown
5. If you want to change your password, select 'Wi-Fi Password' and enter a new one

[hTideGnow]

hi @graypf

also check

Settings -> Cellular -> Cellular Data Network -> PERSONAL HOTSPOT / APN -> sp.mb.com , and  Leave Username and Password blank.

[eddieO]

@graypf Public Mobile has provided some info below on how to setup a mobile hot spot for both iPhone and Android:

https://www.publicmobile.ca/en/on/get-help/articles/mobile-hotspot

[BKNS27]

@graypf 

You will need to type in Submit a Ticket or Contact Agent on Chat bubble.

But it should work. It is in your phone settings:

https://www.publicmobile.ca/en/on/get-help/articles/mobile-hotspot?_gl=1*2kxvdx*_gcl_aw*R0NMLjE3MjU4... 

[hTideGnow]

hi @graypf PM does not block hotspot.  Reboot phone and try again

some people need to Reset Network settings once to make it works