Rapid data burn

[brookwolt]

Today while I was in class at 12:47 I received 7 texts from Public Mobile all at the same time stating that I had used 75% of data (received 3), used 95% of data plan (also 3) and one stating I had used 100% of my data.  My cycle runs Oct 29 - Nov 28th.  I have a 50GB plan.  Using the history on the public mobile site, my usage since Oct 28th  to Nov 24 has only been 18.6 GB.   How is it possible that I suddenly chew through 31GB in one morning?   My history shows no data usage for today.   I have and obsession with closing all of my apps on my iphone so nothing would have been open today and I have made sure that my hotspot was not on  (i never have it on).   How do I go about getting this looked in to?    I have logged into my public mobile account and confirmed that all of my 50gb of data has been used in my account.  

Thanks

[hTideGnow]

HI @brookwolt 

with PM's usage history, it update the previous day's usage early in the morning in one or two entries.  So, the 33.71GB you see in the morning is a total usage of the previous day.  But yes, check with support and see what they found

and you checked your phone and you sure there was no major download or upload? like OS download, file sync, etc?

[brookwolt]

An update.  I have put in a ticket, and checked on the updated data usage numbers provided by PM on my account.   33.71 GB of data used in the morning before I got my text messages from PM at 12:47 mountain time.  

[slusagm]

15GB within short time.  I agree likely wrong texts sent, especially you have 7 texts with duplicated warning.  Unless you had heavy iCloud backup, it really does not make sense if you were not using the phone (I assume you are paying attention in class 🙂  )  Usage history on your account wont update until tonight.  If you still use your data, ignore those warnings for now and check back the usage on the app or My Account tomorrow

[Handy1]

@brookwolt  Might be error message , but if you have iPhone be sure to turn off wifi assist as it can still use cell data when your on wifi . 

[Nash211]

I had something simular happen all I did was log out of my account and log back in and it corrected my problem. My data usage went back to normal. Failing that contact customer service via chat bot. You can also message them just type csr agent  in the search box and a pop up should reveal a link to message a csr

[hTideGnow]

hi @brookwolt 

check the data usage on your phone to confirm.  And check PM's data usage on the overview page as well

if still need help to figure out the sudden high usual, ask support directly.  

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission,you can  submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage