Can't log in

[Ella2009]

For some reason my payment this month didn't go through and my kids phone stopped working. I can't log in as it says user blocked. 

[softech]

@Ella2009 try again using browser with Incognito mode

or you can pay to resume the service first by buying a voucher from SDM/London Drug/711/Shell and load the voucher using *611 or 1.877.4PUBLIC

and if you still cannot login in the end, message support for further help at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there