Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am needing an agent to request my number to be ported again because I failed to respond to the port request within the 90 min time frame.The one Agent I am speaking to through private message doesn't understand what I am asking so what is my next o...
I currently have the $25 a month plan with 1GB of data. Super happy with my texting and calling and generally very satisfied with Public I would like a wee bit more data as 1GB doesn't last too long...BUT don't want to pay $40 a month....any sugge...
Does anyone know if the new plan identified as Canada/US with 75G data is cross border data? That is, can we use the 75G data in the US?
Issues in transferring virgin mobile to PB
I'm trying to change my credit card details and get a can't do it at this time message.i can't get a ticket to load to chat to customer service. Starting to wish I'd never heard of public mobile ...help
I followed the steps to reset my password, I get the message that a temporary password has been sent to my phone, but the temporary password never gets received. I read elsewhere that I can have it sent to my email, but that option never appears eith...
I lost my phone and now cannot login as it sends the verification code to the lost phone. How can I login into my account without verification code and without voicemail (as I never used voicemail).Thanks
Hello! I just purchased the US Canada Plan so that I can use my phone in the States. I am wondering what I need to do to my phone when I arrive in the US? Do I have the data roaming on or off? Do I need a different SIM card? Just wondering how t...
I accidentally locked my sim card and don't know where too get a PUK code..
This isn't a support forum for other cariers.
I recently changed my subscription and now my 'youmail' voice to text doesn't work. Do I need to turn off voicemail and set up call forwarding again? How do I do this?
hi, im currently subscribed to $34 30gb plan. will have some US trips this year and would like to have the US plan. is there a chance that I can transfer my plan to $34 50gb CAN/US?
Hey I just saw an article on mobile syrup saying that the PM 5g plans now include USA roaming? Is that for all 5g plans? Or just new signups? I have the 50gb 5g plan.
if I can not download app on my phone can I still use the SIM card for that phone?
I have done all the trouble shooting. It is still not working.
I made a port request over 5 hrs ago. I'm able to make calls but haven't been able to receive calls. Calls are still going to my old provider
@CS_Agent Hi thereI was looking at the freedom mobile us and cad 34$ plan and noticed that public mobile has a comparable plan but not available for current subscribers. I would like to stay on public, can you please change my plan to the 34$ for 50...
This started on Saturday iphone 8. I can send sms and outgoing phone calls but cannot receive either. Connected phone to itunes, restarted device etc but no luck. I got family showing up here thinking the worst cause I wasn't answering calls I didn't...
I can call out. But when people receive my calls it’s from a different number. If they call that new number they get me. Text messages come to my old cell number? It’s like the number transfer did not complete properly. I am now left with two numbers...
Hi, I purchased $24 plan . Downloaded the PM app and picked "transfer number" option in the activation process.I picked koodo from the list , entered my IME number, and at the end I got the message :"Subscription Not Activated""Something didn't go ri...
I logged into my PM account and clicked "community" at the top and got redirected to a page that asked me to complete my profile and add a user name. Problem is, I have already been part of the community for years and already had a profile. It would ...
If I change plans do I lose all my monthly credits
Hi I want to change to the $34 50gig us/can plan. Can someone assist me pls
Seems like a common problem in these forums and the only way to resolve is to get an agent involved which appears to be a closely guarded privilege.My account has been locked out for days. It says wait an hour to retry which is a lie. Waited a day ...
I am have some conflicting information on the plan i signed up for. On website it says $40 75GB within Canada/US. I also have this info in the confirmation email that was provided. But when looking at app it worded $40 Canada/US 75GB. So trying to s...
I have long distance subscription but I can’t make calls to Egypt
I have no ability to make or receive phone calls and I am not receiving incoming texts. I can send texts but that is it. Data is working.Please help.
@CS_Agent Hi, would you please be able to send me a new SIM? During the set up process I seem to have misplaced it, and have searched high and low for it.Is it at all possible to credit back my months of unused service? All I had done was speed tests...
I got an add on for US plan and it didn’t work, how do I get my $31.50 back please
