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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11133 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22062 Views
  • 181 replies
  • 24 Bravos

Resolved! Phone Numbers

I currently have three different phone numbers with PM but when I log in I only see the one. What do I have to do to see the other numbers associated with my account?

RounderP51 by Great Neighbour / Super Voisin
  • 295 Views
  • 6 replies
  • 0 Bravos

5 x $5 RAF Dec 1 2022 through Dec 12 2022

I just read the real fine print!! Just would like to clarify and ask any one of their thoughts/advice as well. 2 $25 Refer-a-friend bonus will be applied as a $5 monthly credit for up to 5 months, as long as both the referrer and referee remain activ...

Resolved! cannot log in

was able to change password, but still not able to log into account, any suggestions

dale-michelau by Great Neighbour / Super Voisin
  • 261 Views
  • 6 replies
  • 0 Bravos

Resolved! 40/month plan and refer-a-friend $5 bonus

Hello I was hoping to take advantage of the $5 refer a friend bonus for the 40/month 15gb plan, but I can't find it anywhere. Where is a link to that? My friend would like to sign up today if so.  THanks

whererusteve by Great Neighbour / Super Voisin
  • 210 Views
  • 6 replies
  • 0 Bravos

Resolved! texting problems

I am in Mexico and can't seem to send or receive any texts

CH4woody by Great Neighbour / Super Voisin
  • 190 Views
  • 5 replies
  • 0 Bravos

Resolved! Internation minutes

I added 300 International minutes onto my account on 11/28/22 but they have not been added. When i try calling the UK it says i have no minutes left.

LIMEY28 by Great Neighbour / Super Voisin
  • 336 Views
  • 8 replies
  • 1 Bravos

Resolved! SIM Card Order

I have ordered 2 SIM Cards on November 18th and they still haven't arrived. I don't know where they are because I don't have a tracking number. How do I know if I am going to get them?

isabeljagnow by Great Neighbour / Super Voisin
  • 173 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan changing doesn't apply!

HelloMy plan was supposed to be changed on Nov 25 to 4G speed 15G. But no change is happening so far on my account and my card has been charged for the new plan. Thank you

mounderbellal by Great Neighbour / Super Voisin
  • 266 Views
  • 8 replies
  • 0 Bravos

Resolved! get support

I got a text for a cyber promo and would like to use it.  I have been having problems logging in. Its to upgrade from 3G to 4G 20 GB. Please advise. If someone can show me how to get into my account to do this. Thanks

SFrancis by Great Neighbour / Super Voisin
  • 230 Views
  • 4 replies
  • 1 Bravos

Resolved! Cant get Holiday Rewards

About 1 year ago, i accidentally unsubscribed to promotional emails/texts through public mobile. The only texts/emails I receive is when it lets me know when my bill is due. (Sidenote: My GF is also with PM and is subscribed so she gets all the promo...

Bainer55 by Good Citizen / Bon Citoyen
  • 493 Views
  • 7 replies
  • 1 Bravos

Resolved! Submit a Ticket to a CS Agent

How does one do this simply?? The problem is you seldom do it so when you have to, you can't recall.It shouldn't be this difficult. It's a real turn off for sure. Too much time is wasted trying to get an answer to your account.

snorkellady by Good Citizen / Bon Citoyen
  • 344 Views
  • 5 replies
  • 1 Bravos

no calls go through

Hi there, I have a paid PM plan for 3 years and have been using the same SIM card. Recently, I can't seem to get any calls through and there's no network connecting in my phone even when the PM plan is paid and active.  I have tried the SIM card on a...

Biker47 by Great Neighbour / Super Voisin
  • 276 Views
  • 9 replies
  • 0 Bravos

Can not recivce any txt msg

Hi all, I can not recivce the txt msg. I turn on/off for the imassage, using airplane mode. but still not working. I can send oout the txt.  Any suggest? Thanks

toppy by Great Citizen / Super Citoyen
  • 479 Views
  • 9 replies
  • 2 Bravos

Resolved! Bonus

Will I get a message to add the bonus data and international calling before the 15th of Dec?My wife already received her invitation.Public mobile is the best.

robroz54 by Great Neighbour / Super Voisin
  • 221 Views
  • 4 replies
  • 0 Bravos

Resolved! I got double charged on Nov. 11th 2022

Hi there,  my name is JIANFENG xxxxx, my public mobile phone number is 647-xxx-xxx, I noticed that I got double charged on Nov. 11th, 2022, both transactions charged my exactly 13.56 dollars from my account, can you help to check? SincerelyJianfeng  ...

Resolved! Any way to reactivate a suspended account after 90 days??

This question is regarding my husband's public mobile account. He travelled outside of Canada and even though his account was preauthorized for charge, for some reason payments did not go through. So, his account was suspended. and because he stayed ...

I put funds on account and still saying suspended

I put funds on my account and it is still saying suspended!? This happens every month. I then went to my account to see what was going on it said a valid password I've had the same password since I've had this phone for 2 years. I've changed my passw...

LORI5 by Great Neighbour / Super Voisin
  • 178 Views
  • 5 replies
  • 0 Bravos

Resolved! Data issue

I just opted for the holiday give away 2gb data . System texted me 2gb applied to my account.But I do not see that in my account,  please help me on that 

Pra by Good Citizen / Bon Citoyen
  • 178 Views
  • 5 replies
  • 2 Bravos

Resolved! Locked out

Since I’m in a different country traveling my account wants to verify it’s me. But I can’t verify it’s me because I can’t get a SMS here and I can’t get an email either because my email is locked on me since it thinks it was hacked from signed on in ...

AlyssaBrown by Great Neighbour / Super Voisin
  • 256 Views
  • 3 replies
  • 1 Bravos

Resolved! Roaming

Is there roaming service in Israel? 

guberm by Good Citizen / Bon Citoyen
  • 275 Views
  • 3 replies
  • 0 Bravos

US Roaming did not work

I bought 10 day US Roaming on 23 November 2022. It didn't show up on my account. When I arrived in US on 27th, roaming did not work at all and my account did not show the add on. I bought the 10 day US roaming again on 28th November. Amount is charge...

Ilareema by Good Citizen / Bon Citoyen
  • 288 Views
  • 3 replies
  • 1 Bravos

Resolved! 500 mins. international LD calls

Hi there, is the 500 mins. international LD calls only applies to calls to U.S. (not literally "international" calls)? The reason is that I'm interested in making calls to Hong Kong. Would I be able to use those 500mins. bonus LD calls if I call LD t...

Marrida22 by Good Citizen / Bon Citoyen
  • 466 Views
  • 7 replies
  • 0 Bravos

Resolved! Messed up my promo?

Signed up for the $20 discount for 15 months so should be paying $35 plus tax per month. So why did I get an email showing this today? Selected Plan:  $55.00Promo - $-20.00Total Paid: $75.00   Plus Tax. Tax varies by province. What is with the double...

tuffykenwell by Great Neighbour / Super Voisin
  • 231 Views
  • 5 replies
  • 1 Bravos
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