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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I do not get a text to confirm my identity when using app or Web

When i try to log in via App or Web, it kets me a text is sent to confirm my identity. I do not get the text. I am having a hard time loging in Amin

Transfering

I have a digital Sim card. The phone it was on is no longer working, I want to switch it to a different phone. How do I do it

Resolved! Just ported, can't receive calls or get the 6 digit code.

Hey, I just ported back to PM, use to be under them years ago. With this # I can't get the text or call for the 6 digit code. I have tried all the trouble shooting steps. I can't receive phone calls either, it's straight to voice mail but under my ol...

Father has been hacked. Phone has no access to pubic mobile and email is compromised

Hi Everyone,As in title. Dad's been hacked. He can't log in to his email accounts and his phone will not make calls or texts. He's a public mobile client. How do I help him get his phone back online?

Switch to another plan during new activation

Hello,I am still waiting for my sim card in the mail, before I can activate my new line.However, I chose the $24 4GB plan by mistake. Could I still change my plan to the $29 20GB plan or the $34 50GB plan after my account is activated?Thanks,Erlinda

Resolved! Importing a phone number registered to another individual

Hello,My husband and I have switched phones, so my phone number is registered to my husband's account with Virgin. Can I import this number to my own account with PM? Thanks!

Resolved! Mid-cycle subscription change

Hi,I updated my subscription mid-cycle and was immediately billed. However, I was only two days into a new cycle. I'm essentially paying twice this month.Is there anyway to recover unused days paid from my previous subscription?Thanks.

Resolved! $34 5G promo

Can not change to new subscription. $34 5G promo does not appear as an option under my account. Doesn't say for new customers only and promo ends today.

Porting Issue: Cannot Receive calls or SMS after signing up on Public Mobile

Hi there,I cannot receive incoming calls or SMS after switching to Public Mobile. How do I contact the porting team to re-initiate the process?

Voucher, plan expires tomorrow

I would like to buy a voucher instead of using my linked credit card for my plan which renews tomorrow. I did a search here and I saw multiple posts about their vouchers not being accepted, time delays and/or difficulty applying them. This does not ...

subcribing with top up card

how do i subscribe with a top up card??

Locked out of account hard core.

So whe. I signed up to public mobil I started with a temp number it gives you. The. I ported my number over from my old provider. But once that was all done. Any time I try to log into my account. And the 2 factor verification sends a text code to th...

change subscription

I signed up for the wrong plan. I need to change this subscription. How do I do this?

PUK number for Dad

- I transferred his number from Fido- Don't know the sim unlock code- I can't login to his account because the 6 digit verification code keeps failing in a loop (no code is initially sent, I click re-send, I receive a code that is incorrect)- I can c...

Wifi calling

I I use wifi calling will I be charged for it ?

account access

I have had an account with public mobile for about 5 years I hadnt signed on for a few months. I was told about a promotion for a plan I was interested in so I signed up for it under the same email address. I signed up for an esim. when I sign up t...

Account Still Locked for weeks now!!!

What a horror show! For whatever reason my account was locked.Had to create another account just to sign into and post help forums. The sent me to Customer Support. Customer support reset my account. It was messed up because after the reset it aske...

Resolved! Referral Code before activation?

Good morning,I'm currently waiting for my sim card to arrive before activation. I've made the initial payment but I cannot reach the homepage for subscribers to find my referral code. Please advise! I am referring 3 other people to join Public Mob...

why I didn't get unsubscribed, after I unsubscribed last month through payment setings

Resolved! eSim

I just ordered my Public Mobile and requesting to send me the sim card, understanding that it will take quite sometime, how can I change that to become e-Sim so I can quickly use the card

unable to port number from koodo

Hi Team, can I get some assistance?the system will not let me open a ticket and I'm being told to reach out to support to port number from koodo

Can't submit ticket

Hi, my wife and I just switched to Public - I successfully ported my number from Freedom Mobile with no issue, but she's had issues with porting hers from Fido.She's now unable to submit a ticket to get assistance - could we get someone to contact me...

Resolved! please clarify for me "Unlimited Canada-US wide ..."

Does "Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++"mean that i no longer need to purchase the US roaming add-on when i visit the US? or does it mean i can call to the US from Canada with ou...

Resolved! porting number

I'm moving to ontario but can I keep my quebec number when porting to public mobile?

Resolved! Will new Canada/US plan work in Puerto Rico?

Hi, my family has switched to one of the new 5G Canada/US plans and we're wondering if Puerto Rico is covered in this plan?

1gb data gift

Hi I haven't receive my 1Gb gift in data for fidelity customer, I receive the text 2 weeks ago but still not in my account. Thank you

PAYMENT

Hello,My service is on hold for no reason. I tried to pay by the credit card but the payment is not accepted.My credit card is active and I can make payment by credit card. Your system is not accepting my credit or even debit card payment could you p...

Something didnt go right while activiating your subscription

Hi, allI just subscribed to public mobile last week, and received the sim card few days ago. but when tried to active the account, I always got an error message of "Subscription not activated" in the last step (after I chose a phone number), and ther...

SIM card

Hi there,I ordered a sim card online on 21st Feb, but I did not receive it yet. It has been a long time.

Forbidden A1

I recently switched over the public mobile. When I got to the transfer number page, it failed to move my number and I can't login on the Public Mobile App. When I try to use the website to log in, it redirects me to "Forbidden A1" on the page. I chec...

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