Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do I upload a power of attorney to be able to port a number
How can I negotiate my subscription plan , I am presently on 15G for 40 dollars , I’d like to keep the 15G but reduce the 40 dollars I pay . I don’t necessarily need more data
Hi. I was trying to transfer my number to PM from Fido but I did not reply to the Fido text within 90 minutes. Fido says I need to reach out to PM to reinitiate the text.
can i use my canadian cell number in europe and what are the costs?
Having trouble getting my service activated
Just at attached credit card to account. How long before payment goes through?Billing date
I've been with PM for many years, and have not ported my number. Never had a problem until today. I have been unable to receive texts and calls, but am able to send texts and make outgoing calls. I have opened a ticket for the issue but have not hear...
I’m having an issue transferring my bell number to public mobile. I never received the text from bell so called them and the manually approved the transfer. Right now I can call and text out but I’m not receiving calls or text. The number in questi...
I am needing an agent to request my number to be ported again because I failed to respond to the port request within the 90 min time frame.The one Agent I am speaking to through private message doesn't understand what I am asking so what is my next o...
I currently have the $25 a month plan with 1GB of data. Super happy with my texting and calling and generally very satisfied with Public I would like a wee bit more data as 1GB doesn't last too long...BUT don't want to pay $40 a month....any sugge...
Does anyone know if the new plan identified as Canada/US with 75G data is cross border data? That is, can we use the 75G data in the US?
Issues in transferring virgin mobile to PB
I'm trying to change my credit card details and get a can't do it at this time message.i can't get a ticket to load to chat to customer service. Starting to wish I'd never heard of public mobile ...help
I followed the steps to reset my password, I get the message that a temporary password has been sent to my phone, but the temporary password never gets received. I read elsewhere that I can have it sent to my email, but that option never appears eith...
I lost my phone and now cannot login as it sends the verification code to the lost phone. How can I login into my account without verification code and without voicemail (as I never used voicemail).Thanks
Hello! I just purchased the US Canada Plan so that I can use my phone in the States. I am wondering what I need to do to my phone when I arrive in the US? Do I have the data roaming on or off? Do I need a different SIM card? Just wondering how t...
I accidentally locked my sim card and don't know where too get a PUK code..
This isn't a support forum for other cariers.
I recently changed my subscription and now my 'youmail' voice to text doesn't work. Do I need to turn off voicemail and set up call forwarding again? How do I do this?
hi, im currently subscribed to $34 30gb plan. will have some US trips this year and would like to have the US plan. is there a chance that I can transfer my plan to $34 50gb CAN/US?
Hey I just saw an article on mobile syrup saying that the PM 5g plans now include USA roaming? Is that for all 5g plans? Or just new signups? I have the 50gb 5g plan.
if I can not download app on my phone can I still use the SIM card for that phone?
I have done all the trouble shooting. It is still not working.
I made a port request over 5 hrs ago. I'm able to make calls but haven't been able to receive calls. Calls are still going to my old provider
@CS_Agent Hi thereI was looking at the freedom mobile us and cad 34$ plan and noticed that public mobile has a comparable plan but not available for current subscribers. I would like to stay on public, can you please change my plan to the 34$ for 50...
This started on Saturday iphone 8. I can send sms and outgoing phone calls but cannot receive either. Connected phone to itunes, restarted device etc but no luck. I got family showing up here thinking the worst cause I wasn't answering calls I didn't...
I can call out. But when people receive my calls it’s from a different number. If they call that new number they get me. Text messages come to my old cell number? It’s like the number transfer did not complete properly. I am now left with two numbers...
Hi, I purchased $24 plan . Downloaded the PM app and picked "transfer number" option in the activation process.I picked koodo from the list , entered my IME number, and at the end I got the message :"Subscription Not Activated""Something didn't go ri...
I logged into my PM account and clicked "community" at the top and got redirected to a page that asked me to complete my profile and add a user name. Problem is, I have already been part of the community for years and already had a profile. It would ...
