unLock my account with email xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

[ChristinaYin1]

My account under email xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx is locked, and try all the way provided by public mobile. this email xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx is only registered for the purpose of unlock the account xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx, because I can not send private message without login.

Thx

[hTideGnow]

hi @ChristinaYin1 not all AI

if you use the link I provided above, real person will answer and you can ask them to help unlock account, or remove credit card so it won't renew again 

[ChristinaYin1]

Is all the service AI? no really person? how can i cancel my plan without login account

[ChristinaYin1]

but in the private message, i am not allowed to post my account, how public mobile can unlock my account?

[hTideGnow]

hi @ChristinaYin1 

try this link again 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if error, please post screenshot 

[ChristinaYin1]

https://widget.telus.tiia.ai/publicmobile/publicmobile.html  this link is super trash, the answer is so limited that this AI can only know the limited words

[ChristinaYin1]

There is error pop up and i am not allowed to send message. 

[Chalupa_Batman]

Hello @ChristinaYin1 

Please remove your email information. These are not private forums and are public. 

To reach a CS Agent, please do the following.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @ChristinaYin1 support is easy with PM and rhoe agents are nice.  All you need is to message them here 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[ChristinaYin1]

I am thinking to kiss public mobile out of my plan, the service is so bad and the support is only by AI that is why it is so cheap. No support, No service