2 issues. Cannot log-in and new activation set-up issue ("SIM card already in use")

[dayton_604]

Hi just activated 3 lines today. 

The first two activated quickly, 3rd is wacky .

Currently I cannot log in. I input my email and password, then the special code, then after nothing happens. 

Second issue:

In the app it says I still have to finish activating. 

It asks me to input the SIM # which I do, then it says its already activated and I cannot go any further. 

It has been 4.5 hours since I activated this line and nothing works.  (data/text/calls)

Any input on this SIM card issue? Or should we give it more time ?? I tried to reset network settings with no improvement.

(It's not a phone issue as another SIM works on that phone. )

[computergeek541]

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@BKNS27 wrote:

@dayton_604 

I hope you used 3 different email addresses for the 3 lines because only 1 account/1 email address.

If you did then you can contact the Porting Department by phone. I will pm you the number.

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Please do not direct customers to the number porting team for issues that aren't related to number porting.

[computergeek541]

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@dayton_604 wrote:

It asks me to input the SIM # which I do, then it says its already activated and I cannot go any further. 

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As it won't proceed further into the activation, please double check the SIM card number.  If it stil isn't being accepted, this SIM card has been used before and you'll need a new/replacement SIM card.

[dayton_604]

I used 3 different emails, correct. 

[hTideGnow]

hi @dayton_604 

Login problem.  Try using Incognito/private/secret mode on your browser

with your second issue, you are using the app? try uninstall and reinstall the app

For activation problem, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[BKNS27]

@dayton_604 

I hope you used 3 different email addresses for the 3 lines because only 1 account/1 email address.

If you did then you can contact the Porting Department by phone. I will pm you the number.