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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Are the promotional offers of better data from the cell number 5213 legit?

Hi there, I get a large number of promo offers for a better cell phone plan for public mobile monthly. Are these offers legit? The number they come from is 5213. I just received one for 40GB of data for $29 dollars a month. Does this include free tex...

Resolved! SMS on a basic flip phone

Hello Community. I've never done SMS. I've never had a smart phone. I have been a PM customer for years using a LG most basic flip phone simply for voice communications.I have no idea if my phone has SMS capability. If it does, I have no idea how to ...

What do the codes in parentheses on the VoLTE phone list mean?

In the list of VoLTE supported phones (below), what do the codes in parentheses represent?iOS 16 makes sense for Apple - it's the operating system version number.But for the rest of the Android phones, those codes are not an Android version number. W...

What is $22 plan for existing customers?

I received a message from public mobile that offers 6 GB at 4G speed for $22.00 per month. Is that inclusive of Canada-US wide unlimited calling?

Forbidden A1

I recently opened a new account and tried to activate my e-sim. However, for whatever reason it said that the account activation failed and when I tried to re-login I just get the message "Forbidden A1" on the top left of my screen. When I try to log...

Number not transfered after 3 days

Hi,Tried to reach customer support but it's been over 2 hours and still no reply. I received my Public Mobile Sim card on June 12 and activated it with the app. It's now been 3 days and I can text and call but when someone tries to text or call me, i...

Top up voucher

My plan ran out and need it asap. I kept trying to redeem my vouchers and kept getting an error. I realized that the store gave me koodo instead of public mobile. I hope i can get the amount credited to my account.

New SIM Card Activation

It's my first time trying to get a SIM card in Canada. I didn’t have other Canadian number. Can’t activate the PM card. I input my code thru registered email correctly, but was then asked to provide another code thru SMS, I couldn’t get it thru PM nu...

ordered on May 31. today it is June 15. not received the SIM

Resolved! cant transfer to new phone

ok i bought an iphone 14 from my daughter and tried to switch over to it . everything went to the new phone until it said it couldnt transfer my service to it , the phone even says no carrier restrictions . is this an e-sim thing ? or is this just a ...

Payment

I would like to know why my payment on May 16, 2024 was $22.60 and today, June 15, 2024 the automatic debit was $28.25?? Also, the payment date has is moving back as the months pass. A while back was billed on the 21st of each month? Now it’s the 15t...

cant log in to my account

i cant figure out which email i used to register my account and when i try to receive an otp through my phone it says the number is invalid. please help

Missing my 300 gb data

Mising 300 gb data giveto me when they changed me from old rewards progrom to not a better rewards program by no mines. An now i dont see the 300gb. An yes i didn't use them up since i didnt use up my month amt. Maybe some customer service agent co...

overcharge

hi, my june payment was 106 + tax, but my prior payment (march) was 90 + tax. why? after viewing invoices of march and june, there doesn't appear to be any extra charges.

Resolved! $22 deal

Is the deal permanent? Does it include unlimited text and call? Thanks!

Resolved! How do I get a ticket?

Hi there, How do I get a ticket? thank you

payment

i bee a costemer for 5 years now and was down to $9 per month...today i misteriously got charged $15.75 ..why??/

Resolved! Account locked

My wife's account is locked, she cannot login to her account nor the community account. She already tried a few times after waiting 1 hour, 3 hours, and one night. Still cannot login.

Resolved! how can I get my cellphone records, specifically, for outgoing call and incoming call records?

how can I get my cellphone records, specifically, for outgoing call and incoming call records for last 2 years?Thanks a lot!

Porting a phone number now no service need tech support number

Hi I got my phone number ported but it's not the next day and still I can't make phone calls or have data but it says I have a public mobile line I saw people right there's a phone number for tech support for issues like this can someone give it to m...

How to get $22 6gb plan

I am currently on a $15 plan. What is the best way to contact customer service to get this plan?

Unable to activate account

Just tried to activate a new subscription and getting stuck on step 6 - unable to activate subscription. Any advice to resolve this issue?

Attempting to leave

I’m attempting to leave public mobile as I got a better deal else where. I’m trying to get all the port requests from public mobile cancelled then I can retry to transfer to Fido

Resolved! Re: [NEW] Scheduled Maintenance on June 16th

I agree. I just stumbled upon this notice. I need to be better informed and not have to log in here and stumble upon a post notifying me of the down times. I'm already a very disgruntled customer. The new site has not been user friendly. Public...

Resolved! SIM Not Allowed, Sudden Service Stop

Located in Vaughan area, had ported to Public Mobile since last month and using eSIM. Service has been spotty at times, but this morning there is a lack of any signal. Using a Pixel 8 Android phone, did not have this issue previously stating SIM not ...

Porting problem

Need to talk to an agent to have request resent. Cannot do ticket, sent agent a msg but no reply. HELP

Service not working properly. Phone line cuts off.

Help please. I have been going from screen to screen logging in so many times not to get anywhere. My problem is that my phone line keeps hanging up during my phone calls. It goes silent mid conversation many times. Just lately it does it by giving ...

Resolved! Fake Roaming IP address

Hey, this has been an ongoing issue wondering what I can do to fix it so currently when I turn my data on my IP address reads that I’m located in Quebec and I’m not I’m located Kingston Ontario !! When I get home and shut my data off it clearly knows...

Resolved! How to opt into Public Mobile Offers (Text messages)

Hello,How can I opt in for Public Mobile text messages on new offers? Thank you!

Resolved! Referral Code For active Members?

I ended up getting my family members to switch over to Public Mobile, but they forgot to use my referral code.Not a big deal I just wanted to know if there was any way for them to use my referral code while being an an active user and wouldn't requir...

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