Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was locked out of my self serve account back in July, I think, and have not been able to access it since. I need to change the expiry date on my visa so my payments can come out automatically. Please tell me how to contact someone at PM and what ...
Is there any roaming available for Europe?I travel to Europe every year and might need to be able to receive text messages to my Canadian phone number for 2FAs once in a while. Would this possible on Public Mobile?
Hi. I've just activated, with a PublicM mobile provided number. I want to use this for a few weeks, and then if all is good I'd like to port my existing Telus number over to PublicM and use that going forward instead Can that be done via self servic...
I have a previous account that was deactivated but I was charged for and I’ve since re subscribed. I would like to get that charge of $44.85 credited back to my credit card. Also, my current account is not working properly. I would like that fixed, o...
can't activate my account. Received a new SIM in mail but it says it is already in use. Will not give me access to any screens until I activate. I guess they need to send me another SIM? AM NOT ABLE TO REACH ANYONE.
Good afternoon, yesterday my friend sent me a referral link and it says I will receive one time credit referral xxxxxxxxxxxx. Can you please help me as it did not go through. I signed up last night and waiting to receive my Sim Card in mail and then ...
I've been having issues with the touch sensitivity on my Realme 7 Pro. It seems like I have to press harder than usual, and sometimes the screen doesn't even register my touch properly. Has anyone else experienced this? Are there any fixes or setting...
Have account signed intold not to insert SIMfollowed process asked to pick phone #told code would be sent to phone # I’d pickedhow can I access code if sim has not been activated!
Hi - I lost my credit card & had to have it cancelled 9 days ago (this is 7th business day) unfortunately new card still not received. I have another credit card & entered details to change my subscription & pay but it keeps saying this on the scree...
Hi,How long can I pause the Public Mobile service without loosing my number? and is there limit of times I can pause it?Thanks,
A month or 2 ago I logged into my account and saw that the 2 sets of 500 international minutes and bonus 2GB data were still loaded in my account unused. These 2 sets were holiday gifts from PM themselves in 2021 and 2022. They sent us texts saying t...
I have the US-Canada data plan. When I travel to the States, do I have to have roaming on for the data to work? Or is it treated normally with no roaming?
I joined Public Mobile and activate the service last night. After insert the SIM, I found that I am not able to use the service and I also cannot access public mobile my account by showing For identity A1. Please help - URGENT!!!
Hi , I have the USA data plan but it does not work when I’m in the USA?
I have a 5g plan data and calling in both Canada and US. But I don't know how it works. I'm going to the states soon and I want to know if it switches over automatically or if I have turn on roaming. If I turn on roaming wouldn't I be charged extra? ...
What happens to the dollar cost of a plan after the 39 day subscription ends? Does the cost of the plan increase? How long is the cost locked in?
Hello, I recently went to buy a sim card for one of my parents from a Telus store. On the public mobile site it says physical sim $5 as of now but the Telus store charged $10. I spoke to the store and they advised me that's what they charge. Just won...
Just dropped down into the USA and … my Add on package of talk/text and data is not working properly. I can make calls but no data and texts limited to non Messenger ones. This happened last time here too. (Worked fine the first time)I have reboo...
Hello! I was away for one month so I suspended my account. Now that I am back, I would like to reactivate my account. My services starts on the 17th of each month. Now we are on Sept. 11th. Should I wait until the 17th or can I reactivate my account ...
can i view my incoming texts history on my computer
Hi! I got a new phone and simplified card and have chosen a new number from the ones public offered. Confirmation emails have come through with the new number attached. The final confirmation where public sends a text to activate the Sim card has not...
Hey all, If anyone can help out. I have a plan which is 3G 1.5 GB from 2019. I am trying to switch to the $39 Canada US 50GB plan. I am assuming it using eSIM. So do I pay for a eSIM from the app and then change the plan? When I go to the change subs...
Hi,It's been 3 days since the start of the billing cycle and the self serve portal says I already used up all my data. The usage tracker ony phone is set up to match the billing cycle and it shows much less and the usage history from self serve porta...
What is the deal with this system! I used a code when I activated my line, and I used my code to add to other people. Now 3 months in and they tell me there are no codes added, and won’t give me retroactive points for the lines. Is thing a common pro...
My SIM Delivery date was today. But it did not arrive.
I have been trying to port my daughters number for a week and have had no luck with any customer service here. After several tries and not getting anywhere I am trying to cancel this plan and get a refund. Doesn't work and haven't been able to connec...
Please check the attached screenshot.I made a purchase to switch from the physical SIM to e-SIM. The switch was successful. But somehow, there're two E-SIM charges in my payment history. I'd like to have one of my $5 back.
For months the issue stopped but the last few days any calls over 15 minutes drop. Has this started to happen to others?
i need my account number for this account
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