Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I started my Public mobile plan in January 2026 and selected a new phone number through the Public Mobile app, using a eSIM card. However, I soon realized that I need to keep my original phone number. So I transferred my original number through the ...
Hello, I would like to cancel my existing account and stop the payment. I cannot log into my account as I purchased that plan for my mum for one month only and she has already left a country. so I do not have an access to the phone and cannot receiv...
I just switched to PM. I had no issues before. Now I can't make or receive calls in rural area. In the city is fine. I have a Samsung S21. My husband has a S20 and it works fine. Previous carrier was Fido. We both swited over yesterday. I can...
Is there anyway to transfer my old phone number for a new Public Mobile account if my old phone number was a Rogers number with a Rogers 20 digit SIM?
My apartment entry system calls my cell when someone tries to buzz my suite. I receive the call but immediately after answering it, the call disconnects. The guest hears the message “6b1 The number you have reached is not in service”. We switched ...
Can’t call from cell phone 855-952-5280, this is number for my electrical company customer service. Works on land line but not cell phonesay call can’t be completed to try again, but works on land line
I tried porting out my number. But it seems to be stuck. Not getting an SMS to respond to.
As the title said, I made my purchase on 2026-01-26. It has been 11 days since, 2 days past the 2026-02-04 expected delivery date.I would like to buy the second SIM from Amazon (https://www.amazon.ca/gp/product/B0CD896ZZH), but I have no intention of...
can’t change email without original email…help
My Ticket status??
I would like to get an e-sim, as the requested physical Sim not yet received.
Will not connect to online data
Hi, I haven't received my sim, it's a few weeks overdue.I can t contact a human agent and the chat bot isn't allowing me to submit a ticket? I need my sim to activate the deal from begining of January for 20$ 5g 60gb
need reset esim
Hi Public Mobile Support,I would like to request the subscription cancelation and a full refund for my recent order. The reason for my request is that the SIM card has taken much longer than expected to arrive. Furthermore, after reading numerous rep...
UPDATE: it appears it takes over a week, with partial working service to finally get an answer. The porting from BELL to PM was not properly done. Of course there was no human connection regarding the issue. But it’s finally corrected 8 days later....
I was transferring my number from Fizz and I received the message from Fizz to confirm the number transfer and replied ‘Yes’, but then I received a message from Public Mobile that I have entered a wrong ESIN/MEID number, how can I update the informat...
I never received my sim card that I purchased. Its been more than the 7 days. The other 2 Sims came immediately but not the last one.
I did that already but it won't save. It does not seem to like my postal code. But its the same one.
I got a sim card did the e-sim swap from public esim to a public sim card.It's been 4 hours and the card is still not active so i have no service. Tried the restart several times and still nothing? How long should this take?
I’m trying to call a Canadian number from Mexico. I’ve triad the following way of dialing:1 <area code> <7-digit number>001 <area code> <7-digit number>+1 ….. 00+1 …..using an iPhone 17 with a PM eSIM I have googled and asked ChatGPT but no luck so ...
I ordered two tickets but only received one, and the one I rexeiced cannot be activate , Can I apply for a refund in this situation.
Where do I go to deactivate my account. I’m having a very hard time navigating
Same here. Toronto. Been 2 weeks!
How to get a specific number if it's available edited by computergeek541: changed category (discussion isn't related to Community)
How do I update an expiry date on a credit card? edited by computergeek541: changed category (discussion isn't related to phones/device hardware)
Hello , I haven't received the physical SIM card yet.
It’s 10 days past, and I still waiting for my sim card, is there any other way that I can buy PM sim card and have more clearly information for transporting?
Hello,I ordered my physical SIM card on Saturday, January 24, and I still have not received it. I have tried reaching out multiple times through the contact form, but there has been no response or update on my order.Despite several attempts to contac...
Submitted two number port requests, accidentally signed up for account that I intend to port.Can make outgoing calls but unable to receive them.
