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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2630 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4766 Views
  • 36 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 37957 Views
  • 149 replies
  • 37 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 49339 Views
  • 182 replies
  • 30 Bravos

Resolved! activating Esim without an app

I just bought a monthly plan- my Apple ID though is still UK-based as I just moved back and can not change country/region until my subscriptions expire so I was unable to download the Public Mobile App on the app store as it is not available on the U...

nazem by Good Citizen / Bon Citoyen
  • 392 Views
  • 4 replies
  • 0 Bravos

Unlimited data plan

Hey gang,Public mobile used to offer an unlimited data plan with throttling traffic after 5G (or 4G) assigned plan traffic usage. I used to have it, but had to switch, now it is no longer available. Is there a chance they bring it back soon or my bes...

Alex861 by Good Citizen / Bon Citoyen
  • 404 Views
  • 3 replies
  • 0 Bravos

Payment

I change my payment debit method and they are not taking my payment. Cannot use my phone

Nowlala by Great Neighbour / Super Voisin
  • 306 Views
  • 5 replies
  • 0 Bravos

Signed up for the BF $35 Plan but was put onto the older $36 plan.

I signed up for a new line on Nov 21st after I noticed that the $35 Black Friday deal was including US and Mexico and 5G speeds. I clicked on the deal, signed up, got my esim started. Phone and data are working fine. The problem is that when I checke...

Yameson by Great Neighbour / Super Voisin
  • 458 Views
  • 6 replies
  • 1 Bravos

Coverage Question

I just ported over from Telus to PM. Coverage map clearly shows I'm in a 5G supported area (Ottawa area). After activation and port, my phone is showing 3G at my home, and speed tests on cellular run at 10mb down and 1.5mb up. Is this what I signed u...

scope11 by Good Citizen / Bon Citoyen
  • 340 Views
  • 3 replies
  • 0 Bravos

Customer Service

Is there a way to talk to a real person? I transferred my number 2 days ago and my text, call and data haven’t been working and I can’t seem to be able to reach anyone after 2 days. I can’t make a ticket or whatever because there keeps being random e...

Amelie22 by Good Citizen / Bon Citoyen
  • 313 Views
  • 3 replies
  • 0 Bravos

My questions marked as SPAM

HiNot sure why my question posts marked as spam ?Had some questions before switch to PM, and looks like i can't go through even with simple questions on the plans.Please advise.Thanks.

alegator_23 by Great Citizen / Super Citoyen
  • 1180 Views
  • 13 replies
  • 1 Bravos

Resolved! eSIM with Family Accounts

I'm interested in moving my families phone plans over to PM. I see that there is a free eSIM option, and our phones all support this. My question is around signing up and obtaining the eSIMs for these family member phones. How would I go about the po...

scope11 by Good Citizen / Bon Citoyen
  • 586 Views
  • 6 replies
  • 0 Bravos

About Activation

Hi all, I would like to subscribe to a plan for black Friday online, can I first subscribe online and then get the card in person immediately? or I go to the Telus store nearby to do the whole activation process?

Kelvin_123 by Great Neighbour / Super Voisin
  • 408 Views
  • 5 replies
  • 0 Bravos

Got charged after porting out

I got charged $20.60 after porting out. For that charge, I don’t get any sms, email or any other notification, and since I am not unsubscribed, I can’t see any payment transaction of my account online. I think there is a mistake on the charge and wou...

Sammykwan by Good Citizen / Bon Citoyen
  • 436 Views
  • 7 replies
  • 0 Bravos

Resolved! Paid twice get a refund on wrong plan

New customer. Just signed up and paid. Then realized I signed up wrong plan and changed plan to higher one and got charged again for that.  Can I get a refund of first amount paid.  All happened in a matter of minutes. Help

Dean99 by Good Citizen / Bon Citoyen
  • 455 Views
  • 5 replies
  • 0 Bravos

email and password do no match

How to do to log in my account if I get message that email adress and password do not match Thanks 

elsa21 by Great Neighbour / Super Voisin
  • 300 Views
  • 4 replies
  • 0 Bravos

Resolved! Postal Strike Sim Delivery ?

I did a quick search and I only saw threads from 2016. With the postal strike is PM sending out Sims via another carrier or simply waiting for it to be over ? Thanks for your time. 

Darren21 by Good Citizen / Bon Citoyen
  • 1142 Views
  • 7 replies
  • 1 Bravos

No SIM card then back to LTE

My phone keeps saying SOS no SIM card and then goes back to LTE ? Why is it doing this ? It’s not the first time it’s done it either ! 

ChrissyChay by Great Neighbour / Super Voisin
  • 346 Views
  • 5 replies
  • 0 Bravos

Different Accounts Offered Different Plans

My friend's account has this offer, but I do not see it on my account as an offer.Does anyone know why?  How is that fair?He has the $15 250MB plan.  I have the $25 1GB plan.

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Ponder by Good Citizen / Bon Citoyen
  • 438 Views
  • 6 replies
  • 0 Bravos

Realme5 pro - data works not calls since 1 week

Hi,I have been using public mobile with realme5 pro for more than 6 months but since 1 week I am unable to make or receive phone calls. I can use data and signal strength is good. Phone auto registers on public mobile. It's not sim issue because same...

SourabhJain by Good Citizen / Bon Citoyen
  • 902 Views
  • 15 replies
  • 0 Bravos

Black friday

Are there any Black Friday offers for existing subscribers?

4vb by Great Neighbour / Super Voisin
  • 336 Views
  • 5 replies
  • 0 Bravos

incorrect data charge

Hello, I am wondering if this has happened to anyone and how to fix it. In Sept I upgraded from 1 gb to a 6 GB data plan as I needed a bit more and that was the best deal (cheaper than what I was currently paying) I make sure my apps are set to data ...

andreaz25 by Great Neighbour / Super Voisin
  • 202 Views
  • 1 replies
  • 0 Bravos

Resolved! Public Mobile Points When Using Vouchers?

Hi, 2 questions regarding public mobile points1 Do you still get 5% public mobile points on the portion paid using vouchers?2 Do you get 5% public mobile points on the portion when redeeming points?thanks

tsunami604 by Good Citizen / Bon Citoyen
  • 489 Views
  • 5 replies
  • 0 Bravos

Resolved! Verizon phone

Would a Verizon S22 ultra phone work on public mobile?Thanks

j1moolee by Good Citizen / Bon Citoyen
  • 264 Views
  • 3 replies
  • 0 Bravos

Sim card question

Hi, I was a public mobile user before (5 months ago) and I have a physical SIM card, my question is:if I want to go back to public mobile, can i use the previous sim card instead of buy a new one?thanks a lot!

Joey21 by Great Neighbour / Super Voisin
  • 435 Views
  • 4 replies
  • 0 Bravos

$23 plan including 100 long distance mins

Hi,I saw this $23 plan come with 100 LD mins per month.  But it didn’t mention about the call display, call forward or voice mail etc. Does this $23 plan including all these features or not?  There is a $23 plan previous very similar, the only differ...

Jsmart by Good Citizen / Bon Citoyen
  • 409 Views
  • 4 replies
  • 2 Bravos

Referral - Additionnal lines

Good evening everyone,I tested the serice and am happy with it. I have 4 lines to port over. Mine, my wife's and 2 kids. As I am paying for all 4 and also managing all the lines, I was wondering what was the best way to proceed to get the most benefi...

RPH by Great Neighbour / Super Voisin
  • 367 Views
  • 5 replies
  • 0 Bravos

Resolved! Give rewards to family member?

is it possible to give some of my rewards (points) to my teenage son? I pay his phone bill. I would like to give him some of my rewards so that he can use them. Anyone ever had luck with doing this? 

Nicnick by Great Neighbour / Super Voisin
  • 333 Views
  • 4 replies
  • 0 Bravos

Resolved! Data add on

I bought 3GB data add on with the points I've collected but since my add on has been added onto my account it hasn't been working and wondering how to get it fix this problem, I've also restarted my phone, it's also been over 24hrs and still not work...

Cody92 by Good Citizen / Bon Citoyen
  • 771 Views
  • 11 replies
  • 0 Bravos

Resolved! Data Coverage in Mexico

Hi everyone, just wanted to see if anyone has had a chance to try out the new data coverage in Mexico recently - I know it’s routed back to Telus but just wanted to confirm. Thinking of upgrading my plan to the $35 CAN US MEX deal for Black Friday bu...

JZ3 by Good Citizen / Bon Citoyen
  • 2060 Views
  • 14 replies
  • 0 Bravos
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