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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No ringtone on some but not all outgoing calls

My wife and I have recently switched to Public Mobile and have found that, when making calls from either my Samsung A50 or her Pixel 3A, we do not hear a ringtone but, instead get total silence. The only way we know that the call has been successfull...

Charging An Account I Cannot Access

I had an old phone number that I attempted to register to public mobile. Once I registered it, I got booted off the number and it effectively disappeared, leading me to have to reset my E-Sim and get a new number (which I now use). Now, annoyingly, I...

Service in Banff National Park

I’m moving back to Lake Louise, Alberta for the summer and wanted to know if anyone had problems with service out in Banff National Park? Specifically just for the townsites of Banff and Lake Louise. Thanks!

how do i cancel my account

I want to cancel my account but there is no cancel subscription option

more than 2 weeks, and my account still not closed!!!!!

I decided to try Public Mobile, I paid my dues and installed the app. Full activation never worked, in more than 2 weeks. The one-time-passwords (OTP) never get to my phone. I have been told by many "service agents" that I am the one to close my own...

ticket 545960-788

wondering if this ticket has been addressed...basically i got a physical SIM card today but none of our phones can read it through the SIM slot. Maybe a defected SIM card. can i get a replacement SIM card?

Refund on Unused SIM Card

So Public Mobile says two business days for delivery of a SIM card... but it's been five and I haven't received it. Had I known, I'd just have gone to a kiosk to buy one. Can I get a refund on this?

Resolved! Disconnected during the port-in process

Hi. I used to be a Public Mobile user, and I'm in the process of transferring to another provider. When I received a msg on Apr 23rd from Public Mobile that you guys have received a request to transfer my number to a new provider, to approve this req...

Price Plan

I received a promotional offer over text with a limited time to respond. There was no indication that the offer itself was a temporary one though. I responded within the time frame to accept the offer and I have been using the price plan successfully...

Text messages

When I text to an Android phone it is not received by them. I can receive a text from them but they do not receive my response.

Roaming Us not working at all

Hello, As my previous message, my plan is not working, im currently in US in Seattle and trying to make calls to canada and when i dial the number the call is ended right away, this is frustrating taking in consideration my plan allow me to receive ...

old eSIM old phone, new SIM new phone issues

UGH!Just got a new phone, installed a physical SIM and made the change in my account. I can receive calls and make calls on my new phone. Text messaging appears to be outgoing only on my new SIM, and incoming to those outgoing texts only come in on ...

Re: Tried to Subscribe...

This doesnt work I am in same situationActivate ESIMStart port requestWait (doesnt complete)Try to login (cant since stupid Eversafe tries sending text to PHONE number instead of letting it continue sending text to email)Contact customer service (ask...

Long distance problem..

I have long distance and I can't make a call.

Why does my data not work?

I just bought a plan for Canada-US Mexico, 60GB at 5G. I bought it while in the US, where I currently am, and my data isn’t working even though I’ve waited, turned my phone off and on, disabled my old plan, and everything. This is very frustrating, e...

Tried to Subscribe...

I decided to try Public Mobile, I had PM around 2020. Back then it was simpler. I paid my dues and installed the app (already not happy that I need an app). And upon activation of the subscription it said it failed and to contact customer support whi...

PUK code

I need a PUK code please. Thanks

sim card says premently block

Hi folks, @MembraneSo as of yesterday my sim is blocked and also i can't even use WiFi ? it says connected without internet? so the problem was with something called a PUK# i think....I don't even know how it came on my screen? it said to enter # i r...

Activation

Hello, I just switch from Fizz to Public Mobile. Received an e-mail for Fizz for the transfer and the payment is done with PM. Everything seems good but am I supposed to receive a confirmation text to put my SIM card in the phone? Thanks!

Cell to cell call from Canata to USA does not connect, however Canada cell to USA land line connects

On April 21, I tried calling 2 different cell phones located in the USA; one in Florida, the other in Vermont. Neither call could be completed as dialed, according to the message. A call from the Canada cell to a USA land line did go through and conn...

Can't log in to account

My wife cannot log in to her account. She has changed her password successfully and received confirmation of this. When she tries to log in it says her email and password do not match. How can she log in to her account?

Resolved! Add-on US Roaming - Talk Text (15 days)

Hi, I purchases yesterday a 15-days add-on for US Roaming Talk Text. I am in US now and started texting a couple of messages since yesterday, went OK. But now, today, Public Mobile message says I only have 5% of the add-on left? WHat is that? Isn't ...

Resolved! VoLTE for Poco devices

hi guys.. Can I use Poco x6 5G with PublicMobile for VoLTE and WiFi Calling? How about Poco M7 Pro? Thanks

Rate Plan Sub Change

How long is required to have a rate plan change? I tried to update to the 60GB (35) CanUSMex rate but was still charged for the 50GB (39).

SIM Card is not working

I just transferred my number from Lucky Mobile to Public Mobile. I have received the notification and email that I have transferred successfully. But now I cannot receive other's call or messages and other cannot receive my call and messages. What is...

Resolved! Where can I see my previous 2GB Bonus Data and 500 International Minutes

Greetings Community,Back in Dec 2022, I received a text from PM:Public Mobile here. To get you in the spirit of the season, Public Mobile is giving you a one-time gift of 2GB of free data and 500 free intl. long-distance minutes. Reply YES2 to instan...

I cannot see my account details and add-ons

Hello,please help me.I January 2025 i was capable to see my account details and the add-ons that i have.presently when i log in to my account those details have disappeared?thank you to help me with this.

Resolved! My data service is in a car, I can't receive a password confirmation text so I can login

Hi,I am trying to login to my account with email and have my password but, the login attempt sends me a message saying a verification was sent to my phone number ending in 77 but, this number is for a SIM that is for Data in my car only. I need to be...

Resolved! sim card not received

more than 15 days and yet not received my sim card

Resolved! Activated a SIM card but phone number not activated

Is there anyone who can help me with activating the phone number on the SIM card?

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