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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11130 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22060 Views
  • 181 replies
  • 24 Bravos

Where is my order number

I have received a grand total of 1 email from public mobile regarding the shipment of my SIM card.And of course my card has not delivered, unfortunately to submit a ticket for this problem public mobile requires an order number. The one email I have ...

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KaeyaanRashid by Great Neighbour / Super Voisin
  • 208 Views
  • 4 replies
  • 0 Bravos

Resolved! Verification code

while looged into the public mobile app I tried to register my phone number which requires a Verification code sent via text message. I never recieved the TXT messages. How do I get this to work.

Adi1 by Great Neighbour / Super Voisin
  • 139 Views
  • 1 replies
  • 0 Bravos

Resolved! Porting out

I wish to port out my number to another carrier (for a new device offer) but keep my plan with Public Mobile on my old device. Is there an option to port out but keep my plan going and get assigned another number with PM? Thanks

Naj1 by Great Neighbour / Super Voisin
  • 276 Views
  • 5 replies
  • 0 Bravos

Terms & Restrictions of subscription

The superscript 1,2,3 for the restrictions of a subscription plan need be hyperlinks that link you to the details of the subscription so you can read about it.  It's not easily found anywhere on the customer facing account page.This makes finding the...

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Resolved! Live chat help

Where do I even get help through live chat from a real customer service agent? Every time I click the "text message" icon, I'm just chatting with an AI bot or it just tells me to sign in and submit a ticket? 

jchua by Good Citizen / Bon Citoyen
  • 419 Views
  • 11 replies
  • 0 Bravos

Resolved! Payment method

How can i remove my credit card?

Bolu by Great Neighbour / Super Voisin
  • 143 Views
  • 3 replies
  • 0 Bravos

Resolved! 5G network

I made a request to change from 4g to 5g on my next billing cycle (more data -same price), assuming my 4g phones will still work on the 5g. If the switch is made will my 4g phones still work on the network?

SCHLAH by Great Neighbour / Super Voisin
  • 216 Views
  • 6 replies
  • 0 Bravos

Resolved! missed 90 min Porting issue

I took my SIM card out to Earley. then could not get the code to access my account. I sent a message to the chat agent but still no response. after sending the message I found out it was a porting issue because my SIM card had been changed. the probl...

Corbingale by Great Neighbour / Super Voisin
  • 171 Views
  • 3 replies
  • 0 Bravos

Resolved! Account Balance

I currently have $60 of funds in my account after redeeming rewards. What happens to these funds if I port my number to another carrier?

Naj1 by Great Neighbour / Super Voisin
  • 260 Views
  • 5 replies
  • 0 Bravos

Resolved! ACTIVE MY NEW ESIM

Hello,I have switched my number xxxxxxxxxxxx from Roger to Public Mobile. But Roger informed me that my phone number still in their system and they charged me. I purchased Public mobile esim and downloaded app, subcribtion, confirmed to switched to P...

QUOCBAO by Good Citizen / Bon Citoyen
  • 247 Views
  • 5 replies
  • 0 Bravos

Resolved! Can’t Receive Calls

I have an iPhone 13.  I recently switched carriers to Public Mobile.  I can make calls on my iPhone 13 but I can’t receive calls from phones on other carriers and or landlines.  The calls go straight to voicemail.  I can receive calls however, from p...

Jon79 by Great Neighbour / Super Voisin
  • 244 Views
  • 5 replies
  • 0 Bravos

Resolved! Subscription change but double billed.

Hi,    Recently I changed my subscription during the black friday to 40GB for $34/mnth when I was still on 20GB for $39/mnth (Nov 27 to Dec 27th) billing period. So, will my subscription be changed to $34?Thanks!

ShreyaS05 by Great Neighbour / Super Voisin
  • 130 Views
  • 4 replies
  • 1 Bravos

No available mins

I just renew my plan,why I can't make a call, I am told I have no available mins.But I can text. What's going on

lia920 by Great Neighbour / Super Voisin
  • 84 Views
  • 1 replies
  • 0 Bravos

Resolved! Problem with outbound calls and text

I signed up yesterday with Public Mobile and after numerous issues, I can now receive calls and text but NOT outbound calls and text. 

GGG51 by Great Neighbour / Super Voisin
  • 201 Views
  • 5 replies
  • 0 Bravos

Resolved! Payments issue November

I had changed my plan on November 17th with 34 dollars 20GB plan. However, I saw the black Friday promotion was same price with 40GB. So I switched to it. Today I pay my credit card, I have been charged twice this month which were on November 17th an...

fisher2023 by Good Citizen / Bon Citoyen
  • 195 Views
  • 5 replies
  • 0 Bravos

Resolved! "Subscription Not Activated"

Just tried activating my SIM, including porting my number from Koodo.After step 6, I get "Subscription Not Activated. Something didn't go right.." etc, with a click below for support which puts me into an endless chat bot loop.Please advise on how to...

PhoneDude by Good Citizen / Bon Citoyen
  • 311 Views
  • 9 replies
  • 0 Bravos

Resolved! Referral qustion

I signed up For black friday plan on 1 of my phones and then I signed up for For another black friday plan for my second phone. They each have a separate account. How do I get a referral fee for my second phone plan?

Stevenb1959 by Great Neighbour / Super Voisin
  • 112 Views
  • 1 replies
  • 0 Bravos

Porting not completed

I just switched from Fido about a week ago and I'm using esim for PM. But until now my transfer is not completed, I can't send out or receive SMS, or receive phone calls from numbers of certain carrier. My Fido account is still active, I guess I'm st...

Jessica5566 by Great Neighbour / Super Voisin
  • 152 Views
  • 3 replies
  • 0 Bravos

Seems like my Public Mobile Account was deleted

Hi all,I cannot login to my Public Mobile Account anymore, is there a bug with the website ?When I try to reset the password, I get a"E-mail account not found."Thanks all!

Manius by Good Citizen / Bon Citoyen
  • 124 Views
  • 3 replies
  • 0 Bravos

no verification TXT message

while looged into the public mobile app I tried to register my phone number which requires a Verification code sent via text message. I never recieved the TXT messages.  How do I get this to work.

jasonbaudin by Good Citizen / Bon Citoyen
  • 255 Views
  • 8 replies
  • 1 Bravos

Resolved! Reward is Missing

Hello,I refer someone to PM on November 27, yes, the day the system is down. Even I write down my referral code in her registration. After three days, today is November 30,  I want to get my $1 back and she doesn't have $10 bonus in her account.  I o...

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mindy20 by Good Citizen / Bon Citoyen
  • 190 Views
  • 3 replies
  • 0 Bravos

Resolved! I am a new customer but cannot continue to process my subscription

I created an account and set my plan to the $29 for 10GB. Now I am ready to make payment as my esim was received and I cannot proceed since it is telling me that my postal code does not match my province. This is not true. Can anyone help me?

Yorgo by Great Neighbour / Super Voisin
  • 268 Views
  • 6 replies
  • 0 Bravos

Resolved! Account

Hi,I have multiple numbers from PM and was wondering if I can combine them into 1 account.Thanks.

MDJ5 by Great Neighbour / Super Voisin
  • 122 Views
  • 3 replies
  • 1 Bravos

Call Screening - Pixel 6 - Not working on 5g?

Hello There, Ported over my number from Fido on Nov 16/23 during the Black Friday special.I've been having some issues with Pixel's Call Screen functionI reached out to Google on Nov 17/23 to troubleshot this issue. We could not find any issue on the...

ZeUsername by Great Neighbour / Super Voisin
  • 226 Views
  • 4 replies
  • 0 Bravos

Resolved! cancel subscription

my wife is trying to cancel her subsription.we are in mexico.   the trouble is for her to sign in to her account she has to receive a text message.   although the plan says free texts world wide,  this is NOT the caseso how can she cancel?   A CODE V...

file100 by Great Neighbour / Super Voisin
  • 194 Views
  • 4 replies
  • 1 Bravos

Call Forward on a $15 plan

I know this was already posted but didn’t really see a solid answer.My friend is on a $15 plan and he wanted to know if he call forward (*21*) his cell number to his landline. - Will he be charge from his 100 minute call out if he dials *21*number#?I...

BKNS27 by Mayor / Maire
  • 194 Views
  • 5 replies
  • 0 Bravos

Resolved! 13 business days later no SIM card. How to cancel this?

I have tried multiple times today and yesterday to get a chat agent. Seems impossible. At this point I can no longer wait for a SIM card. I've gone with another carrier. How can can I cancel this and get a refund?

Billdmac by Good Citizen / Bon Citoyen
  • 278 Views
  • 10 replies
  • 0 Bravos
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