Community

How can I ad my credit card to my existing account

Re: Changed phone number but now need the old one back

Hello, I need to do the same. how did you manage to do this?Thanks

Phone number

Can i pick my own phone number edited by computergeek541: changed category (discussion isn't related to phone hardware)

US data and talk plan

Does anything change? Phone number, settings etc... edited by computergeek541: changed category (discussion isn't related to Community)

Unapproved Payments on My Credit Card

Since January 2026 I have noticed an extra charge on my credit card for Public Mobile charges. I login to MyAccount and I don't have any subscriptions that match this charge. Is there a way to contact Public Mobile to look into this at all? Chatbot i...

The phone number in eSIM was not updated after porting in

Hi there,On Jan 26, I registered with Public Mobile with an eSIM with phone number 437-7xx-xxxx. The same day I transferred my exiting phone number 416-9xx-xxxx to this account.  Calling, text and data are working properly. However, the phone number ...

Stopping service with Public Mobile

How do I notify Public Mobile I am going to use another carrier. My monthly subscription is over on March 04, so I would like to notify Public Mobile of my intentions and stop funding for the next month, which is paid via a credit card that is on fil...

Any stores in Ottawa,Ontario sell the public moblie sim? Also can you change from esim to regular ?

Any stores in Ottawa,Ontario sell the public moblie sim?If so which ones. Also can you change from esim to regular sim?Thanks!

Invalid Subscription Charges

Hi,I have never subscribed to this platform and I noticed on my credit card monthly charges that have been happening for some time now for $34.69. Please let me know how I can stop these charges.Thank you,Shelley

Sim card

When do I insert new Sim card

Payment not processed

Help! I am running out of data and need it for work and school right now but everytime I try to change my subscription to a bigger data plan it says sorry payment can’t be processed right now. I’ve been trying for 2 days. It’s really frustrating beca...

I have just returned from Mexico and cannot text or call a contact who uses an android phone.

How to I reset my phone to be able to make these calls / send these texts. Also, in researching how to do this, I see that my APN username and password are blank.  i am not a very techy person and require support with this. Please help

Why is subscription suspended

It is set to renew but always the day before or day of my subscription is suspended 

Can’t login to app

I don’t know how this thing works..I just bought a new plan and can’t login to the app. It just says something went wrong, try again later. But I need to get in now to activate my account and transfer my number. Thanks 

Cannot activate Sim card

I have a new SIM card but cannot activate it because the service Isint available on the online portal, and when I try to log into the app, it says something is wrong and to try again. I try again to no avail, and even reset my password and reinstall ...

Add-on Purchased with points not showing on Account

On Feb 27, 2026 I used Public Reward points to purchase a US add on. I received the confirmation email:"You’ve cashed in 20 Points for ADDON-Unlimited U.S. Talk, Text and 5GB Data Bundle (15 days).Your add-on will be applied within 24 hours of redemp...

Reset pin

I need to add data to my phone and need to reset my pin

App login

When I try to log into the app it tells me my password is wrong. If I go to the website it works no problem..

Subscription Expired?

SpoilerWhy am I getting this message when I haven’t changed anything in my account and the credit card listed is correct…including the expiration date of 03/31 shown on my card?Why am I getting this message when I haven’t changed anything in my accou...

Monthly Plan

I'm currently on the $23/month with 6G of data, starting in April I have been informed that it will go up to $25/month.At the same time they are telling me that I could switch to another $25/month plan with more data.I'm wondering if this other plan ...

No provider

Phone states no provider yet I am being billed monthly.

Data almost used up in a week

does not match the actual usage, not historically I have used more than 5 GB, currently showing I been using 2 - 5 mb (YES mb) a day.... but somehow sitting at 97GB out of 100GB in 7 days.... got 75% used yesterday and today 95%.

network key for pm phone

please provide network key for pm phone imei xxxxxxxxxxxxxxxx

Data almost used up in 4 days

My data renewed on Feb 22 and on Feb 28 my account says I used 51.43GB out of 60. I checked my data usage on my phone and it says it used 61.57GB and that Spotify used 61.34GB of total used.

data usage

I do not understand why every night after 12:00 there is data used when my phone is on a charger, and I am in bed 

esim could not be installed on a device that was just used earlier

was trying to transfer to a new devicedeleted esim from the old device, the transfer did bot complete now i tried to reuse my old phone but getting an error on appyour esim could bot be installed

Unable to send shorthand y or no to automated messages

When I get messages from yelp or banks that ask to confirm y or deny n, it doesn't send, it fails.I can send text to regular numbers, but not to automated messages. I've been with public Mobile for a decade or so. This has been happening for a while,...