Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Call out and Call in

I don't know why my phone can't call out and receive call?

Resolved! Locked account

I can’t login, even though I have the correct email correct password. I even entered a correct code that was sent to the number I have through public mobile and for some reason it’s saying unauthorized it won’t let me into the account I’ve tried to c...

Puk code

sim locked need puk code

Cant login. Need activation

I just need my account number and do not want to pay for a new subscription.

updating card information

I tried updating my card information and the website says it the card has to end in a specific 4 digits and I can't update it to a new card with a different last 4 digits. Do I have to unsubscribe or something?

Transfer number from Public Mobile to Fizz?

I am in the process of transferring my number with Public Mobile to a different carrier, Fizz. The transfer request has been submitted and I've received a text from Public Mobile that asks me to confirm that I sent the transfer request. Problem: when...

Re: how unsubscribed account become subscribed ....

I had the same thing happen to me today. I set it to "unsubscribed" a couple weeks ago and yet it still processed a payment and charged for another month. Still shows "unsubscribed". What a bunch of clowns!

Re: updating my credit card information

credit card expired

US phone calls issue

I am unable to make calls in the US. I have the travel plan add on. Texting and data are working

Resolved! Re: Sim pin

I just tried 1234 when using the 611 trying to make a payment. 1234 did not work. Does anyone know if there is updated information on what our pin is as of Nov 12 2025?

Phone number associated with my account

I can't access my account because it has my old phone number in it. I changed my phone number roughly 1 year ago but it still trying to send me code to old phone number. Frustrating and getting ticked off big time

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

I did not receive a QR code when purchasing my services and I received a confirmation email that does not have the QR code

Resolved! Service not working

I activated my service, but I still cannot make or receive calls or text. What do I need to do to make it work?

Resolved! SIM to eSIM

I currently have a PM Account using a SIM card. I plan on buying a new phone that only has an eSIM. Can I transfer my PM plan from a SIM card to an eSIM and still keep my current plan. If so, how is it done.thanks in advance…..

Need help porting in number for flip phone

I need help porting in a number for a flip phone. I have an active subscription and a working phone with the old service provider, and I have an active Public Mobile account and a SIM card.Is there a PM agent in the community who can help me?

Resolved! Phone plans

Phone plan Canada-US-Mexico, does this mean you can use your phone in Mexico too or just call Mexico?

Re: esim not installed on activation

I'm having the same issues... Did you get your esim thing resolved? and if yes how?

2nd line

HiIs there any discount or family plan sharing if I want to get a second line?Thanks

Unlimited data?

how do you see what the note is at the end of sentence 1

remplacer ma carte sim

Contact Live Person

I recently lost the debit card that is used to pay my monthly fee. It took 3 days for a new card to arrive.Before I had a chance to make the change to my account and add the new debit card, I received noticefrom Public that my account was essentiall...

SMS can’t send after porting my number

I recently ported my number from Telus mobility to public mobility. I can make calls receive SMS and receive iMessage but outgoing SMS fails. I am using an iPhone 15 with eSIM. Can anyone suggest effects?

Resolved! Do I need a new SIM when upgrading from 3G to 4G plan?

Hi everyone,I have a Samsung Galaxy S10e, which supports 4G LTE. I’m currently on a 3G speed plan, but I’m planning to upgrade to a 4G speed plan.Do I need to replace my SIM card when I switch plans?My SIM card was purchased in October 2022.Thanks in...

updating my credit card information

My account tab doesn't take me to a page where I can see my current plan, update credit card information ect. It only takes me to a page that allows me to shop for plans. I already am a customer and need to update my credit card. Note that my husban...

Lost phone. Need 2 activate new SIM card

Lost my phone. Bought a new SIM card. Can’t get into my banking or my email without it verifying two step to my phone number which I can’t access. I’m just trying to activate this card on my new phone so I am able to access my own personal accounts. ...

I used my rewards to add Long Distance mintues after email confirmation still not activated?

I used my rewards points to add on long distance international mintues I received confirmation but still I am unable to get them activated?

reward points

what happened to all my points? I have 2 different accounts, and noticed on my primary phone I have only 24 points after just redeeming 20 points on the secondary phone, same amount now as my secondary phone. I had a large amount of points on my prim...

Will Basic Flip Phone Work in the US?

Hello,I have an LGC441 flip phone with basic canada wide voice plan. Works fine.I fly into US from a vacation shortly. With all the airport drama, I'd like to have a working phone in case of travel misery.If I bump up subscription to Canada and Unite...

Resolved! October 7th draw for $250 Visa card

The draw for the $250 Visa gift card was initially supposed to be awarded by October 7th but no announcement has been made. Do we ever get to hear who the lucky recipient was ? Would be nice to know who won so we could congratulate them.

Service

My phone number has not transferred from telus

Community

Forum Posts