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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 91 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 178 replies
  • 21 Bravos

Issues in transferring number from freedom to public mobile

Hey Public Mobile community! Appreciate any help you guys can offer on the following:- I was with freedom mobile until last month. I requested to transfer my number to public mobile.-  However when public mobile sent me a confirmation text to my free...

Tianaatapattu by Great Neighbour / Super Voisin
  • 8 replies
  • 1 Bravos

Resolved! Switching from 3G to 4G or 5G

Hello everyone,  I am considering upgrading my current plan. I currently have a 3Gb plan at 3G every 30 days. My question is if switch to another plan at 4G or 5G, will I lose the monthly discount I have? I have been a member since 2019 and I have 4 ...

karen_z by Good Citizen / Bon Citoyen
  • 10 replies
  • 2 Bravos

Resolved! Can't reply to any post

Last week I had trouble with one of my accounts so I had to contact the moderators. I had to make a new community nickname so after it got resolved I asked about getting my old nickname back.  They switched it back but now when  I see a post and clic...

GR by Mayor / Maire
  • 2 replies
  • 2 Bravos

Can't hear each other on calls

For some reason when I receive calls from certain people (seems to be telus/public mobile customers)the phone rings but we can't hear each other. Some times when I restart the phone it works but it's been happening a lot. It's this a sim card issue d...

HeatherPe by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Activation and app issues

I can't seem to get to the self serve portal on the public mobile app. The farthest I've gotten is to add my username and password which just reroutes me back to a blank login page. I am trying to activate my subscription (which I've already paid for...

mobileuser333 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Sending safeID to old number

Did I seriously give up my old network to join this dumb ? 3 days trying to get into my account you’re sending codes to a number that’s 30years old …  no live chat no phone number 

tomkw1975 by Good Citizen / Bon Citoyen
  • 14 replies
  • 2 Bravos

Resolved! Rewards

I've added on 3 gigs of data before in rewards and they never expired. This time it shows they expire after 30 days. Can this transaction be canceled? 

DH60 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! Will a get an automatic price reduction at renewal time?

I am on the $55/50GB per month ($165/150GB 90-day subscription).I see that the price of this plan is now only $50 per month on a 90-day subscription. Will I automatically get this reduced price at renewal time of do I have to schedule a plan change?

geeloo by Good Citizen / Bon Citoyen
  • 4 replies
  • 1 Bravos

Resolved! Text message

Anyone getting text using code 5169 seems suspicious 

Dano14 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! Lost Phone, account doesn't show my phone number

--> Lost my phone--> Tried to get a new phone while keeping my phone number--> Told I need my account number to port my number over--> Tried to login to get my account number (I've been a customer for about 8 years)--> The new "Telus login" (or whate...

DK_L by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos


I have been with public for a number of years now and bought extra data as well as accumulated data from Christmas promos etc. I had 7.62g saved and never used it until now. I used all my monthly data and needed more. It showed I was using 2.62gs but...

Freckles by Great Neighbour / Super Voisin
  • 2 replies
  • 2 Bravos

Resolved! Lost SIM Card

I lost my SIM card, I already bought a new one. I would like to set it up so I can keep my plan and phone number. I can’t log in to my account because I can’t receive the the confirmation texts. 

Lori8 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Canada -US 5G 40 gig Data Plan

Hi, I am new to PM and just signed up for the Canada-US 5g 40 gig data plan. We will be travelling to the US next week and was wondering if I have to be aware or do anything other than make sure data roaming is turned on.I appreciate any support from...

brianc5 by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Resolved! E-SIM Activation Failed

I'm a new customer activating a new plan with an E-SIM on an iPhone. It was stuck on activating for a long time then said activation failed. I don't have an option to re-attempt the SIM activation.Best of all, I cannot contact support either. The bot...

robbybobby by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos


My current monthly bill charge is pending on my visa. I’m currently paying $35 a month for only three gigs. You are now offering 20 gigs for $39 I would like to upgrade to this plans asap.

W-Lyn by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

I have two accounts and can’t access one of them

I have two separate accounts (one for work, one personal) with different log in information and different subscriptions. I can access my work account without issues, but if I try to log into my personal account it links me up to my work account and I...

Mila_Wuj by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Esim activation error

I am unable to activate my esim on iPhone 11 it keeps erroring and saying to close tact my carrier. I am in the process of transferring my number however could that be the issue?

lewkel067 by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Resolved! Data working but calls and text not working

Data is working but not text nor callsI've restarted my phone, checked my SIM status, ensured I'm not on airplane mode and still no luck. I tried adding a 1 in front of the numbers and haven’t recently changed phones. I used all my data this month bu...

ArthurA by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Upgraded plan

I upgraded my plan 4 days after payment.Why haven't I received a credit for my old plan payment?

GDOGP by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

iphone se 2020 unlocked?

I'm looking at an Iphone from Facebook Marketplace and am wondering if Public Mobile unlocks these phones?If it's not unlocked will Public Mobile do it or should I ask them to? thanks 

I would like some help with confirming my email address?

most of the questions in the lounge I can’t answer because it tells me to confirm my email address but I didn’t get any email like that to confirm my email address, I was wondering if I can get help from an agent to fix this for me.. I tried incognit...

Proxima by Model Citizen / Citoyen Modèle
  • 1 replies
  • 0 Bravos

Resolved! 5G

Everything is working except the 5G. I Can make calls/texts. LTE is working as well. I have reset network settings. 

Otter3 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Finally got the phone working but can’t get incoming calls

So after finally reaching my other provider I got the phone working my profile shows my transferred number can make calls and send and receive text messages but can’t get any incoming calls ?? Does it take awhile for the number to transfer ? It’s bee...

Emmahomer by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

data & minutes

hi.  my wife has an old doro flip phone and only uses it for emergencies.  i have an iphone and we'd like to transfer her international minutes and data to my account.  is that possible?thanx

bwd1 by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos
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