@Mary31 wrote:
Hi, I purchases yesterday a 15-days add-on for US Roaming Talk Text. I am in US now and started texting a couple of messages since yesterday, went OK. But now, today, Public Mobile message says I only have 5% of the add-on left? WHat is that? Isn't the US-add on for talk-text unlimited during 15 days?
Hello @Mary31
You have unlimited talk and text while down there. The message may be a mistake. Try refreshing the app. If for any reason your US add on stops working, you can create a ticket for help.
Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
