Sim card

[Davybaby]

I am locked out of .y sim card

[hTideGnow]

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@Davybaby wrote:

Plus I cannotook this I fo up with the simcard locked 

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hi @Davybaby 

even with the sim card lock, you can message support agent for help.  Just click on this link to message PM support agent for help
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Davybaby]

Plus I cannotook this I fo up with the simcard locked 

[Davybaby]

It doesn't work 

[slusagm]

and do you have a Samsung phone? you might want to check with Samsung at  1-800-726-7864 for a device PUK code.

[Davybaby]

O do not remember doing that 

[hTideGnow]

hi @Davybaby 

better try the sim card on another phone first and see if it works

but of course, you can also open ticket with PM support and have them to check if the PUK code they provide can help

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Davybaby]

I have insert the Sim back in the phone to see it 

[Davybaby]

I do not remember doing that 

[hTideGnow]

hi @Davybaby 

did you ever set a PIN for sim card?  if not, it won't be locked out of the blue

can you show us what the message was when asked the PUK? there are different messages and it means different things

[Davybaby]

It is

[Davybaby]

It asked for a digit pin #

Then when I tried it locked 

[hTideGnow]

hi @Davybaby 

you are certain it is a Sim card lock?  what was the error message?  

Try the sim card on another phone to see if it works, that will confirm if the lock is on the sim card or if it is in fact a device lock.  If it is a device lock, PM support won't be able to help

[Handy1]

@Davybaby  If it’s SIM card puk support can help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[slusagm]

PM can help if it is a sim card lock and sim card PUK is needed

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage