Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hii signed up with public mobile and eSIM didnot activate on my phone so I deleted it. I went and bought a physical sim. Now when I try to do a sim swap it sends a otp on the phone number which I can’t access because it’s not working. Can you help me...
I am a new customer who activated a new line today. I have been attempting to activate this line since the promotion period, but due to severe system delays and technical errors on your side, I was unable to complete the process until now.I have a cr...
Hello,I paid for Public Mobile service but I cannot complete activation because I am unable to download the Public Mobile app.My Google Play Store country is set to South Korea, and the app is not available in that region. I am also unable to change ...
Hello, one of my friend recently cancelled his credit card inadvertently. His Public Mobile account was setup for pre-authorized payments from this recently cancelled credit card. He would like to retain his Public Mobile account but use a differen...
Ported my number from Fido to Public Mobile on Friday. I opted for an eSIM during the porting process. Since the port was completed: I can make outgoing calls, Mobile data is working.However, I am not receiving any incoming calls, I am not receiving ...
I never fully completed an account with public mobile. I stopped the process but my credit card has been charged. I would like to have this charge stopped.
Hello, I recently switched my service over and transfered my phone# but my transfer is not complete, no one is able to call me, i am not able to send or receive text messages. Using eSim
Hi. Although I have purchased a monthly plan, my phone didn't support the e Sim, Although it passed the initial e Sim screening. I am trying to reach out for help for 3 days but no response. Will I get the money back?
Hey there,i want to renew my plan today without changing the plan. Is there any way? To do it?
I would like to know how to contact customer service directly for Public mobile? I have been trying for a couple of days now. I even click on the link at the bottom and it brought me to another page that says private, but I don't know how to contact ...
Good Morning,I am looking for a specific phone number that is locked to Public Mobile and not in use.How can I obtain this number with a plan
How is the coverage in GTA particularly brampton. My area coverage is showing -120dbm. As far as i know anything around -120dbm is bad coverage and risk of call dropping. I ported this sunday. So far its going well but i will check at work tomorrow f...
I am porting from Lucky Mobile to Public Mobile since Saturday night. I can call people but I cannot receive incoming calls nor send/receive texts up to this time.I have confirmed with Lucky Mobile today that it has not been successfully transferred ...
Hi, I ported on Sunday from Chatr. I got their sms and replied YES.I activated my e-sim. I can make outgoing calls. I have access to data but anything incoming goes straight to VM.I restarted my phone, tried airplane mode on and off, changed my netwo...
How do I change my phone if needed for security reason? Do I pay for it ? If yes, how much do I pay ? edited by computergeek541: changed category (discussion isn't related to Community)
I got a new iPhone and was trying to get an eSIM but by mistake I downloaded the eSIM to my old phone. I did not activate it coz it's the old phone and now the old and new phone both are not connecting to the Public Mobile network?! What can I do to ...
I paid money but my service is not working
Hello!I ported in from Fizz over 12 hours ago and my incoming calls don't work. Outgoing is okay. I think my text messages are hung up as well. Please advise @CS_Agent
I just switched my phone service from Fizz to Chatr Mobile, getting a sweet deal of $20 for 60GB. My mobile data works fine on my new Public Mobile line, but I can't make calls or send texts right now.Since I really need these services for work, coul...
Hi, I was previously with Public Mobile. I cancelled my subscription, ported my number to Fizz, then ported the same number back to Public Mobile the same day.I activated a new Public Mobile subscription on a new account using eSIM.Current situation:...
Please help with transfer number.
My wife is traveling in the Dominican Republic. She has the Canada/US/Mexico plan. She doesn't have any SIM card or plan for the Dominican. But she is receiving some text messages from friends in Canada. Is she going to get a huge bill when she gets ...
Just ported over to Public Mobile for the $20/60GB plan yesterday. Setup eSIM but there's no service (can't text, call, no data). TELUS Sim has already been deactivated so I can't use the old sim to call either. Can any mods help me with this? Alread...
I want to share my experience in case others are facing a similar issue and to ask for advice:I recently activated a new Public Mobile account and chose an eSIM.During activation, my device was successfully verified as eSIM-compatible within the Publ...
I am an existing customer, have been a customer for more than 2 years now. since yesterday, my phone will not connect to the public mobile network. I keep getting "no connection" and "emergency calls only". I had barely used 10% of my data allotme...
I just signed up for Public Mobile a few days ago, and none of my messages are going through to people who do not have iPhones… anyone experienced this or have a solution for this? thanks
I’m transferring my number from Rogers, but I’m not receiving the port request message.Can you please resend the port request or help coordinate with Rogers?
I have been logged out of my account and am unable to pay for my subscription, and have been submitting tickets for the last couple of days, and am still waiting for a response. This has been quite insane.
I can make phone calls but can't send or receive text messages. Any ideas.
After checked the community, it looks like I am not the only one who got double charged during the new plan activation.- Firstly paid 20$ to buy the plan- Then logged into the app and found the plan was expired and paid 20$ again to reactivate the su...
