Community

I can't activate my plan. It's asking me for an esim. But I need to change it to a physical sim.

Its been more than 2 weeks, still waiting for the SIM card

Purchased a plan and ordered 3 SIM cards for family members using the official website on January 24, 2026. It's been more than 2 weeks, and we still haven't received the SIM cards. There is no direct customer support. Very disappointed with their cu...

activation

When I try to transfer my number for activation a pop-up advises me that it is not eligible.  My current provider tells me that it is and I can't get into any other menu to allow me to cancel or restart.  So far the only part of the process that has ...

eSim Activation

so this isn't for MY account, its for my wifes (can't login into her account for explained reason).so we just got a new refurbished s21 5g that is unlocked, so we took her physical sim out of her old phone and put it into the new one and the sim tray...

PUK code

My son was playing with my phone and entered my SIM password incorrectly I will assume is what has occured.I am now being asked for a PUK code.I'm not quite sure what that is and if anyone can offer a solution Thank you

Can I please get a new esim?

can i please get a discount to get an esim? my phone got wiped and i need a new esim thank you!

How do I downgrade now?

Hello, I went to mexico so I changed my subsciption to the CAN-US-MEX plan.  But now I will be returning to Canada and what to go back to my original plan  $19.00 1GB plan.  When I logged in and went to change subscription it does not list it.  How d...

re: esim update after porting

Hi there, successfully ported from Rogers, that is, if you call the Rogers number on my PM service, it goes through, as do texts. However, if I text out, it is still using old PM temp number. Same with calls out. I notice on the Pixel in network, tha...

data usage

How can I find out what the data is actually being used for?  My data is being used at times that I am sleeping and have my wifi in my house is turned on, so there should be no data used what so ever.  This is occurring almost every night and is usin...

Refund $40 canada us roaming

Hi I purchased a $40 canada US roaming options while still in Canada. Upon crossing the US boarder I could not call my friends in canada. Why do you post the roaming add shop ons if it will not work?Because if this I demand refund of the $40. I paid ...

I cant activate my new sim

No access to "My Account"

I'm trying to find out what specific plan I'm presently on but when I sign in and go to "My Account", all I get is "LETS COMPLETE YOUR ACTIVATION".  Also two boxes that read "Resume activation" and "Go to login page".  I'm already activated and have ...

Vonage Porting to (PM) - Where to start ?

Vonage Porting to (PM) - Where to start ?What are the steps to complete this.  Vonage is a VOIP, so I guess it'll be considered a landline porting.* Buy a cell phone* Insert Public Mobile Sim* ?  

Activate my number

May I talk or chat with someone (not a bot) as my transferred number is still not activated after 24 hours?

Transfer number from Koodo without SMS confirmation

Hello,I am attempting to transfer my service and phone number to public mobile from Koodo. I've subscribed to Public Mobile but I'm having issues with the phone number transfer and activation. Part of the phone number transfer includes confirming the...

You are a scammer

I paid three times for this account and was never able to activate it. But you were able to withdrawn the paiement as you wishes. I tried to reach you but it was impossible. I have had to block my credit card to stop you from taking (rubbings) My mon...

NO Voice

NO voice in the USA . Normally not a problem . I am in Naples Florida for the winter . Tried all available providers but no success. I have performed all the possible fixes ..

Phone keeps switching to Emergency Calls Only - Sometimes restores after toggling airplane off/on

Long story short. My service has started to be terribly messed up/near non functional at my house, and often on the road. The phone often shows "Emergency calls only" or No Service, instead of "Public Mobile" in the upper left side of the screen. Won...

Re: Speak to a customer support agent

I am trying to find out of my payment for Public Mobile went through on my Visa card. My other card was compromised and so I wanted to use my Visa 

Porting from Vonage

Hello,  How long does it take to port my phone numbet from Vonage to Public ?  Many Thanks,

Refund Request for Unactivated Mobile Plan Order (Jan 26, 2026)

Dear Public Mobile Support Team, I am writing to request assistance regarding a recent order I placed online. On January 26, 2026, I made a payment and placed an order for the $20 plan (40GB). However, I have not activated the plan, and I have now de...

SIM Card Order Not Delivered – No Tracking Information

Hello,I ordered a SIM card almost two weeks ago, but I have not received it yet. I also haven’t received any delivery confirmation, tracking link, or tracking information so far.Could you please check the status of my order and let me know when I can...

Can’t receive call and messages

I have changed my number to Public Mobile since yesterday evening. I can call and text to others right after activation. But can’t receive call and text from others. 

Canadian data only Add on - not working

I am wondering if any Canadian customers tried to add DATA only and couldn't do that. It looks to me that it is a software issue.

I pay the bill already, why still can't use my phone

Purchasing new eSIM?

I got a new phone recently and tried to transfer the eSIM over, but somehow it doesn’t allow me to do it. And I had to end up purchasing another eSIM on the app. Just want to check if this is normal? Thank you!