Community

Port Number

How do I re initiate a port request. I had the PM sim card in the phone when I did the port, now I'm not getting the text message. I have the old sim back in the phone again. 

My Sim Card did not arrive in more than 3 weeks

My sim card did arrive in more than 3 weeks. What should I do? Is there any other way How to communicate than on-line chat and the Community? Maybe a phone number? Thanks

8B1 - can’t make outgoing calls.

I have been trying to call 3 different numbers and it keeps giving me the error 8B1, and wouldn’t let me connect.I have unlimited Canada/US/Mexico calls and the numbers I’m trying to call are local Canadian numbers. Other numbers that I’ve previously...

Is this a scam?

My mother received the following text from a 4 digit number. None of the other members of my family on Public Mobile did, so I believe it to be a scam. Thoughts? Public Mobile here.We are making upgrades to our network that may impact your voice conn...

sent sms delay

I have had intermittent long delays between the time I send a text and the time it is received by the recipient. It has been several hours in some cases. What is the cause and it this a public issue? I have rebooted my phone and the issue still persi...

Trying to activate

Tried using the app to activate and port number. Says error and to contact customer service. I need a csa.

Haven’t received SIM card after 2 weeks — Can I buy one in store to activate service?

I ordered a SIM card online two weeks ago, but I still haven’t received it. I urgently need to activate the service, and I’m wondering: is it possible to just go to a physical store, buy a SIM card there, and use it to activate the service associated...

Subscription, transfer number and activation

I switched my daughter number to Public Mobile, followed the same process with my cell and lost all functionality unless connected to wiFi, cannot make or receive calls.  Tried going the CS route but that’s useless.  When I login it asks for email an...

International calls

Visited family in states and now get multiple calls a day from local numbers from there through some cities we visited, with dead air voice messages. Tried looking up numbers but no records for them. Only cities they are in. 

Verification

We have been a Public Mobile customer for several years. Recently we changed our phone numbers on the website as we have moved provinces. Today I tried to log into our 2 accounts and discovered that the verification codes are being sent to our old nu...

Sun card

Hello i would change the Sim card to esim if not shipped yet and get credit of $10 paid for sim card since esim is free at subscription. My phone is a umidigi A13 pro  Edit by Dunkman: removed personal information

new phone compatibility (Moto g play 2024)

How can we tell which phones are compatible with public mobiles's network? I need to get a new phone because my old one is having battery issues and the battery life was never great to begin with. I am looking now at the Motorola Moto g play 2024. It...

Transfer number to a new device

I'm trying to find out how, once I get a new device, how i move my current number onto the new device.All articles are about moving my number from PM to another carrier or from another carrier to PM.I am with PM, I have a current device and was told ...

Sim card address problem

When i ordered my sim card, I didn't put the house unit number into the address, but I provided it in the extra instructions. It's been 5 business days, are they unable to find the house?

Payment failed

So I have 34$ in available funds that I prepaid for next month however I’m looking to change my plan to the 34$ 5g 60gb but when I click deduct from funds it keeps saying payment failed

Phone Compatibility

Hi thereI have a Redmi 12C Phone that is unlocked Please, is it compatible with Pubic Mobile Network?My LTE Bands are 1,2,3,5,7,8, and the rest are FDD and TDD bands 

Long distance call?

How to make an international call with a plan that includes 1000 minutes of call?

I changed Sim card

I changed my Sim card because I cannot make phone calls or recieve incoming calls before, And I figured that if I changed my Sim card it might work. I followed the steps and signed in the 19 digits code and now everything isnt working, help me please...

Why is the Telus network down for voice calls ?

[This is the wrong account to ask that question from but it's the only I can get my hands on so bear with me please.]I cannot get any voice calls to work and I have urgent calls to make. I have kept my old phone so I could confirm by swapping the sim...

Switching eSIM to new phone

I’ve been with public mobile for a year now and have an eSIM with my old Telus SIM card still in the phone. How do I switch everything over to my new phone (iPhone pro 16). I read you can’t switch esims over and that you have to get a new one for fre...

Texting not working

I text out ,looks like they have gone out.I'm not receiving &  mine are not getting to my contacts edited by computergeek541:   edited category label as discussion isn't about a self serve account issue

Help

Unauthorized

When i try to access my account it always says unauthorized 

Transffering number issue

I paid for first bill and tried to activate transffering my old number by the PM app but it's not activated they told me you guys can help me here so i was just wondering if i can transfer my number to PM if it's impossible i'd like to get a refund a...

My account link redirecting to main home page

Hi all, when I log into my account using computer browser, and click on "My account" on top right, it is always redirecting to PM website home page. Can anyone let me know how to resolve this? I have also opened a service ticket. Thanks.

Switching to new phone- esim

How do I switch to a new iPhone but I want to use same eSIM  i have in my old iphone.