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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1218 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29925 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41733 Views
  • 185 replies
  • 29 Bravos

Resolved! MMS not working on OnePlus Nord N30 5g

Hi, I recently switched to the OnePlus Nord N30 5g and MMS messaging is no longer working. I've made sure that the APN settings are correct. Is there anything else I need to do?

treehouse by Great Neighbour / Super Voisin
  • 1235 Views
  • 7 replies
  • 0 Bravos

Help porting number

Hi i tried to port my number out yesterday to PC Mobile and it didnt work. I had no service or phone then 6 hours or so later at 9:15 i get an email welcoming me to public mobile as if my number was portes back to here. My subscription expired today ...

Kevlar44 by Good Citizen / Bon Citoyen
  • 799 Views
  • 8 replies
  • 0 Bravos

Email

I set up mine and my sons accounts using different email addresses. Now I can't remember what email I used for his account and I need to change billing information.

Hockeymom2024 by Great Neighbour / Super Voisin
  • 516 Views
  • 6 replies
  • 0 Bravos

Refer a Friend

I am a new customer.  I signed up yesterday using a friend's referral code. I was supposed to receive a $10 bill credit. Where is it?  There is no mention of it on my account.  Why not?

JoeBlow2 by Good Citizen / Bon Citoyen
  • 276 Views
  • 2 replies
  • 0 Bravos

Over charged

HiI've purchase some long distance time but I've been charged twice but I've only made one purchase. How can I resolve this, please?

Jérôme1 by Great Neighbour / Super Voisin
  • 251 Views
  • 2 replies
  • 0 Bravos

Refer a friend

I am new to PM.  I signed up yesterday and I used a relative's referral code.  I was supposed to receive a one time $10 bill credit.  Where is it?  Where can I confirm that it has been applied to my account?  So far I see nothing!

BBoop by Great Neighbour / Super Voisin
  • 240 Views
  • 2 replies
  • 0 Bravos

Resolved! Account pin number

I tried to make a credit card payment in my account profile but only have me the option to redeem payment voucher. When I dialed *611 and chose option to make a payment using my registered credit card it asked me for a four digit account pin that I d...

Avahamilton by Good Citizen / Bon Citoyen
  • 441 Views
  • 3 replies
  • 0 Bravos

Resolved! Charged twice every month on pre-payment credit card

I have $25 1G data plan and signed up for auto credit card payment. Just noticed from my credit card statement that the same payment for this plan was charged twice every month since January 2023. One was charged on 5th of the month and the other was...

NH56789 by Great Neighbour / Super Voisin
  • 443 Views
  • 2 replies
  • 0 Bravos

Resolved! Transfer number problem, then a submit ticket problem

I messed up transferring my wife's number to a new account at Public Mobile. I pulled the sim card before responding to the message from Telus authorizing the transfer. Now I cannot submit a ticket to Public Mobile because the line where the ticket a...

pshad by Good Citizen / Bon Citoyen
  • 481 Views
  • 2 replies
  • 0 Bravos

Resolved! Re: What happened to My Old Reward Credits

Hi @softech, I have been banging my head against a wall for a couple days since I realized my Holiday/ Promo/ Bonus data was being sapped out before the Loyalty Bonus Data (which actually expired yesterday with about 5Gb still leftover and unusable b...

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MajorTalent by Great Citizen / Super Citoyen
  • 691 Views
  • 1 replies
  • 0 Bravos

Resolved! Avatar

How do you add your own avatar to your ID?

Bcranger by Good Citizen / Bon Citoyen
  • 519 Views
  • 2 replies
  • 0 Bravos

SIM are not free?

I have a friend that to port over to PM but he said that only eSIM are free so he hasn’t joined.Can he still get a free SIM with new activation?

BKNS27 by Mayor / Maire
  • 325 Views
  • 3 replies
  • 0 Bravos

Changed billing back to $15.00 but still charged for 50 Gb pan

We have an office phone that only accepts texts from clients, hence the $15.00 / month plan. We temporarily increased it to a 50 GB plan and then switched it back to the $15.00 / month plan.Unfortunately, Public Mobile has charged us twice for the hi...

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Office365 by Great Neighbour / Super Voisin
  • 474 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Plan of 60gb data in Canada and USA

Can you confirm this, as my husband has a phone that isnt VoLTE compatible on Pm but was told could text and have data for Uber etc.  Can you please confirm.  Dont care if he can make phone calls but need data and text.  And confirm if download textn...

KZ1964 by Great Citizen / Super Citoyen
  • 366 Views
  • 2 replies
  • 0 Bravos

Resolved! 2-step authentication

How can I have the security code sent via email instead of text message?

ebow by Great Neighbour / Super Voisin
  • 433 Views
  • 3 replies
  • 0 Bravos

My phone died. there is no way to get new esim

because I can't log into my account because Public Mobile will only send the login code to the phone number in the phone that doesnt work any more. We have spent 2 hours at least to find a work around.  HELP Please

Jim25 by Great Neighbour / Super Voisin
  • 411 Views
  • 4 replies
  • 0 Bravos

Resolved! Plan of 60gb data in Canada and USA

After a frustrating trip to the USA where I couldn’t access either data or voice/text I’m trying to figure out what went wrong. If I remember right this subject was talked about before but due to Public needing a verification to my phone I wasn’t abl...

Emberz by Good Citizen / Bon Citoyen
  • 369 Views
  • 2 replies
  • 0 Bravos

Delete credit card info

How can I delete my credit card info? I also want to ensure my account is cancelled since I have a new provider. Please advise. Thanks

janr75 by Great Neighbour / Super Voisin
  • 402 Views
  • 4 replies
  • 1 Bravos

Can’t sign in

Lost my PM telephone number when I was abroad and using a replacement phone in another country. I can’t sign in to my account as nothing happens at correct sign.  2 factor authentication is using my email instead of lost tel. number to send a code.

RKSp by Great Neighbour / Super Voisin
  • 253 Views
  • 2 replies
  • 0 Bravos

esim cant be installed

Hello, So I was trying to set up my phone with an esim and when I was setting it was, it said that it was possible to do so on my phone ( google pixel 3 ) but when it got to the last step of installing the esim. it seems that it is not possible at al...

jobolido12 by Great Neighbour / Super Voisin
  • 492 Views
  • 4 replies
  • 0 Bravos

Personal hotspot is intermittent

The issue I'm having is that the personal hotspot only works intermittently. Connecting an iphone 11pro , ios 17.5.1 to an M1 16 inch MBP, sonoma 14.6. I've tried tethering/usb - this works sometimes out of the blue. I've tried untethered wifi- this ...

Payment is not being processed

Hello everyone, My service is currently on hold because my payment is not being processed for no reason. It is giving me this message: "Sorry, we're not able to process your payment at this time. Please try again later."I have tried for more than 11 ...

SHAHIDA365 by Great Neighbour / Super Voisin
  • 423 Views
  • 4 replies
  • 0 Bravos

Resolved! Account

My account is blocked because somehow my payment didn’t go through. I’m not able to log back in, so I can’t change my payment information. I need this to be fix today because I use this number for my work. 

1Nihad by Great Neighbour / Super Voisin
  • 545 Views
  • 4 replies
  • 1 Bravos

Resolved! Public Mobile Phone Number Deactivation

Hi,I have a phone number that I want to deactivate. It's on another email account but I can't get into that account because it has 2 factor verification which includes verifying my phone number and I'm not in the country so I can't receive any messag...

sobhannso by Great Neighbour / Super Voisin
  • 449 Views
  • 3 replies
  • 0 Bravos

Resolved! Sending Pictues by Text

Hello,I can't send pictures by text message. Can someone please fix this or any suggestions. I was never able since I made the transfer from Koodo 7-8 years ago, same for my gf. Thx. Denis 

Marija77 by Good Citizen / Bon Citoyen
  • 1044 Views
  • 12 replies
  • 0 Bravos

Subscription change

Hello , I want to go back to my previous subscription from last month of $23. But it’s no longer offered. Can someone please help me switching back?

Bia_239 by Good Citizen / Bon Citoyen
  • 1130 Views
  • 17 replies
  • 2 Bravos
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