FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 72254 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 74746 Views
  • 180 replies
  • 32 Bravos

Resolved! Trouble Transferring My Number

I tried to port over my number when signing up with Public Mobile during the flash deal. However, the port did not go smoothly. I was billed for the sign up and now I have 2 accounts - the current one with Public Mobile and my previous carrier. I sti...

Pattycakes2 by • Great Neighbour / Super Voisin
  • 545 Views
  • 3 replies
  • 0 Bravos

Number didnot Port from Chatr to Public mobile

Hello  publicmobile teami m getting late text message ( exceeding 90 min time frame ) for porting my number. So every time i say YES its not within time frame as per chater customer care rep. Chatr told me to contact Public porting team to manually p...

bornhandsome by • Good Citizen / Bon Citoyen
  • 904 Views
  • 8 replies
  • 0 Bravos

Data plan

I upgraded my son's data plan on my end it says he has data but nothing will work on his phone and the data does not work how do I fix this

Ash1972 by • Great Neighbour / Super Voisin
  • 241 Views
  • 1 replies
  • 0 Bravos

Number transfer

I am transferring my number from CTexcel but I don't see it in the drop down list when I transferred the number.  

qwq2006 by • Great Neighbour / Super Voisin
  • 245 Views
  • 1 replies
  • 0 Bravos

Help! Phone number transfer

Hi,Freedom Mobile has confirmed that my number has been successfully cancelled and released.However, my Public Mobile SIM still has no service after 5+ hours.Could you please manually complete the port or check if my number is stuck in the porting sy...

franciswu by • New in Town / Nouveau en Ville
  • 283 Views
  • 1 replies
  • 1 Bravos

Activation help needed.

I just purchased the service online.During the eSim activation step, the procees failed and the app directed me to contact support.I have sent a private message to CS_Agent but haven't heard back yet.When i login online, the webpage directs me to sca...

Navneet123 by • Good Citizen / Bon Citoyen
  • 920 Views
  • 10 replies
  • 0 Bravos

Number transferring cost

I transferred my phone number to PM today, and I was charged about $50 within three times, two costs of $22.6 for subscription ($40/mo with 50% discount promotion), one of $5.65 for esim card. Is it correct? I thought I only needed to pay one cost of...

Chasen by • Good Citizen / Bon Citoyen
  • 474 Views
  • 5 replies
  • 0 Bravos

Sim card replacement.

Good afternoon, I am a new customer. When I was creating my new subscription I opted to have a Sim card delivered to my home address. It takes about 10 days to arrive. Can I purchase a Sim card from one of your local shops and somehow cancel the requ...

Ricardo9 by • Great Neighbour / Super Voisin
  • 312 Views
  • 3 replies
  • 0 Bravos

Subscription expired

Today 24-01-2026 I ported from Koodo to PM and I completed my payment but after the whole process now the app says my subscription is expired as in on hold. Not able to get through the agent chat system.please help, thanks

Jaav by • Great Neighbour / Super Voisin
  • 241 Views
  • 1 replies
  • 0 Bravos

E sim

How can I swap to eSIM instead as a new customer who just signed up

Britalyssa by • Great Neighbour / Super Voisin
  • 326 Views
  • 4 replies
  • 0 Bravos

How to cancel number transfer

I have activated public mobile and then a day after I mistakenly opted for transfer number option in my app. I also approved the transfer request when Received text msg from old provider. How can I cancel it now @Support 

Nafeesbalti by • Great Neighbour / Super Voisin
  • 638 Views
  • 8 replies
  • 0 Bravos

Resolved! Transfered number from kodoo but no signal

Hi, everything seemed to be going well  but once everything got activated I lost signal and cant seemed to get signal back on my phone, already did reset my network and rebooted phone with no luck, anyone able to help ? 

cr10 by • Great Neighbour / Super Voisin
  • 445 Views
  • 3 replies
  • 1 Bravos

Payment and Support

I made the payment for a promo 20 dollars for 60 originally it was 40 but there is a 50 percent off untill the 26th. I made my payment and followed instructions and downloaded the app. I activated it and transferred numbers now its telling me my subs...

SajidElahi by • Great Neighbour / Super Voisin
  • 424 Views
  • 4 replies
  • 1 Bravos

Trying to set up my wife's plan on the new 50% off for 2 years

My wife set up a new account and trying to get her the new promotion that Public Mobile is offering 50% off for 2 years. She just received her new sim card but in her account it shows the $35 plan.  Is there any way to switch her to the new $40 plan ...

Gary_J88 by • Great Neighbour / Super Voisin
  • 360 Views
  • 3 replies
  • 0 Bravos

Re: Issue transfer number from fizz

Same thing is happening to me, it says that a member of the team will call me short my but no news since noon. Could I have the number as well?

Opsj by • Great Neighbour / Super Voisin
  • 202 Views
  • 1 replies
  • 0 Bravos

Credit Transfers

If I have credits on an account and I want to transfer them to another account, can I? Basically I want to use my credits to pay for my friends monthly fee.Thank you. 

s1492 by • Good Citizen / Bon Citoyen
  • 436 Views
  • 5 replies
  • 0 Bravos

40$ plan activated and 50% promotion not added

I am a new customer referred by one of my friends with 50% off plan. I chose 40$ plan and paid 20$+ tax at the beginning. But that promotion was not added into my account and the account says it is suspended.

Resolved! Tried to add a number to an account

So I recently ported one of my phone numbers into Public Mobile and it went great. I thought, OK, let's bring a second line into this account. Of course I tried to bring that number in. Then I realized, after talking to the automated support, that on...

RayRayRay1 by • Great Neighbour / Super Voisin
  • 511 Views
  • 4 replies
  • 0 Bravos

new customer promotion

Plan activated today.I am a new customer referred by one of my friends with 50% off plan. I chose 40$ plan and paid 20$+ tax at the beginning. But when i log in and look at my subscription and payments it says 40$ for the next month instead of the 20...

hyunho by • Great Neighbour / Super Voisin
  • 286 Views
  • 1 replies
  • 0 Bravos

Resolved! Cannot transfer (port) the number from Telus

When I go to the app to port my current number, I get an error that the number is invalid. It's a valid number. I am trying to contact support. However, I keep getting kicked out of the chat

K_S3480 by • Great Neighbour / Super Voisin
  • 368 Views
  • 1 replies
  • 0 Bravos

40$ plan activated and 50% promotion not added

Plan activated today.I am a new customer referred by one of my friends with 50% off plan. I chose 40$ plan and paid 20$+ tax at the beginning. But that promotion was not added into my account and the account says it is suspended.

Labels
Copyright © 2026 Khoros, LLC