Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello EveryoneDoes anyone knows which Samsung Galaxy is compatible with Volte? It seems I have to change my phone because I could not place any calls an/or check my voice mail.
Hello, I purchased Public mobile plan online last month when flash sale (good offer 60G, $20/ month for Canada-US-Mexico). It's been one moth past, I have not received the SIM card. I know it takes time. I can wait. I just want to confirm: is there...
I asked another provider to port my phone number to their service. During the process you sent me a text message asking me to confirm this action. In error I did not reply to your text within your timeline. This number is now suspended. I need to cor...
I purchased a USA add on for my plan, but went to the US a couple of times in the last weeks and could not get the add on to work at all… can I have a refund as I could not activate it?
I am on the older $18 a month plan I get 250 at 3G 100 minutes of outgoing calls unlimited incoming calls and texts. If I switch to the new $18 plan what will I give up in the way of the rewards that I'm already getting on the older $18 plan?
I have an account I have had for a while but can’t access my email to get into said account. I’m not sure what I should do I want to get back into autopay because top ups are a lot of work and I can’t access my account information.
Hello, I am looking to obtain my January and February receipts from 2025. Please help!
I received a notification advising my subscription has expired on Feb. 10/26. I have attempted several times to renew it and make a payment but keep getting this message: "Your services are on hold due to the expiration of your subscription. If yo...
I go notice this morning that my Public Mobile account was suspended due to non payment. Fact is the account is up to date except and a payment should be deducted from my bank account (CIBC) either today or tomorrow. I've been trying to get help f...
I have just joined to publick mobile.I did everything according with instructions.My sim card showed as inactive. And every time when i tried to make a phone call a got a message : "Not registered on network"I dried another phone and it didn't work t...
Yesterday bought 15$ roaming . Left Nova Scotia last night. In LA can use text, but when trying to call immediately says call ended ! Any ideas why?
Hi, when I call someone my number doesn’t show up, it shows private caller. pls help thanks
I tried using both my account number and IMEI number to activate my subscription, but it still shows “Subscription Not Activated.”
I am going to Mexico for a week. Will my phone work without an add on. My last provider just charged me on return to Canada or do I need to add Mexico for a week ? I might not even use it around the pool but might need it in an emergency.
Hello, I am contacting you regarding an order I placed on January 25th for the 50% off promotion.I selected a physical SIM card, but I have not received it yet. Because I do not have the card, I am unable to activate the service. Could you please a...
I resently changed my phone and decided to go for an esim . But i find that my coverage is not as strong? Should i go back to physical sim card?
On my last trip to the US, I purchased a 30-day voice/text/data plan. It worked fine when I arrived in the US, but I then took a 21-day cruise and when I returned I had no service. Why did this happen and what can I do about it?
I changed to PM on June 11. Had the eSIM downloaded and installed. Noticed today June 12 I have no internet access. tried restarting phone, removed old eSIM card and turned on / off airplane etc. I am able to submit this using another’s phone hotspot...
Hello, I would like to transfer my phone plan to a different deviceI have an esim on my current phone but when trying to purchase an esim for my new device, I cannot find a way to do so, via the website or the app. I only appear to have an option to ...
Hi! I purchased PublicMobile abonnement and eSIM. I cannot activate it. Nothing works: neither network reset, nor eliminating all possible physical sims. To make matters worse, out of desperation, I ordered the physical sim and the online system told...
I didn't have any data anymore, so I bought extra data with my reward points. In the app it says I have now 15 GB data left, but it is still not working. I turned my phone off and on again, I checked my APN which is right, I turned off and on my data...
how can I find out if my wife and I have the same plan?
Purchased a plan and ordered 3 SIM cards for family members using the official website on January 24, 2026. It's been more than 2 weeks, and we still haven't received the SIM cards. There is no direct customer support. Very disappointed with their cu...
I need a puk sim unlock code please anyone know where I an find it. I have 7 more tries left until the sim card is no longer unlockable...
When I try to transfer my number for activation a pop-up advises me that it is not eligible. My current provider tells me that it is and I can't get into any other menu to allow me to cancel or restart. So far the only part of the process that has ...
so this isn't for MY account, its for my wifes (can't login into her account for explained reason).so we just got a new refurbished s21 5g that is unlocked, so we took her physical sim out of her old phone and put it into the new one and the sim tray...
My son was playing with my phone and entered my SIM password incorrectly I will assume is what has occured.I am now being asked for a PUK code.I'm not quite sure what that is and if anyone can offer a solution Thank you
