Unable to activate eSIM

[Valdene2000]

I was changing from a Telus account to a public mobile account and everything went fine till we tried to activate the eSIM and it says unable to activate eSIM 

[computergeek541]

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@Ervy wrote:

1. Before removing the old Telus SIM card, you should have received a text message from Telus asking you to confirm that you’re porting your number over, and you have to reply “yes”.

2. Once that’s completed, you need to remove the old SIM card and restart your phone, that way your phone understands to use the PM SIM card (physical or eSIM, whichever you choose).

After restarting your phone, your phone should connect to the PM signal, and you should get a text message from PM telling you that you should restart your phone… clearly there’s a little glitch with their customer journey map that they might or might not be aware of.

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The eSIM card not being activated is unrelated to number porting.

[Ervy]

1. Before removing the old Telus SIM card, you should have received a text message from Telus asking you to confirm that you’re porting your number over, and you have to reply “yes”.

2. Once that’s completed, you need to remove the old SIM card and restart your phone, that way your phone understands to use the PM SIM card (physical or eSIM, whichever you choose).

After restarting your phone, your phone should connect to the PM signal, and you should get a text message from PM telling you that you should restart your phone… clearly there’s a little glitch with their customer journey map that they might or might not be aware of.

[computergeek541]

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@Valdene2000 wrote:

I was changing from a Telus account to a public mobile account and everything went fine till we tried to activate the eSIM and it says unable to activate eSIM 

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Which model phone do you have?  There have been some cases of the Public Mobile activation system informing customers that the phone was eSIM compatible even though it wasn't.