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Esd23
Great Neighbour / Super Voisin

Hi all

I switch last night to public using the e sim and this morning I’m still showing Fido on my cell do I need to pull my SIM card or is there something else I need to do? 

4 REPLIES 4

This sounds like a phone issue, not a Public Mobile issue. You may wish to Google your phone to see what the fixes are.

@Esd23 

Reboot your phone by powering off then back on and see if that helped.

Esd23
Great Neighbour / Super Voisin

Hello again 1more question, every time I go to do a call out on my pe program numbers this comes up. Last line no longer available any one knows how to get this of I always have to hit call 

 

softech
Oracle
Oracle

@Esd23 

of your Fido sim still working, then port was not completed

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

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