Community

Transfer

Is there any way to get hold of a agent? Been trying to transfer my old number from Koodo but just getting errors 

5G Canada US

I am traveling to the US tomorrow.  I just purchased the subscription with 5G for Canada and the US.  (my regular subscription with an add-on doesn't work in the US because it's only 3G).  Will I be able to text, phone and use roaming while I'm in th...

how to buy a payment voucher

Us roaming

Does my plan that includes unlimited international calls mean i can use while I am in the usa

VOICEMAIL

cannot retrieve voicemail from my phone. It always says call failed

No calling or texting

Please help this is the third time I have had to reach out about this issue within the last month and you have taken my money and not resolved the issue and I am again without service. My calling and texting is not working. I can call a number but th...

15 day esim trial question

Hello I just signed up and activated the free 15 day esim trial and I'm wondering if the 10gb during the trial is a limit or if its unlimited at reduced speeds. 

Cancel Service

I cancelled my service on August 23 and am still getting charged.  Was advised all I need to do was to unsubscribe.  However, I am still getting charged and my phone is active.  Please advise on how I can get this phone number and service deactivated...

@CS_Agent in our Community I’ve been charged 34.50 on my MasterCard by mistake from Public Mobile.

I’ve been charged 34.50 on my MasterCard by mistake from Public Mobile.

Use of the AT&T network while Roaming

Hello Everyone I'm not sure if this has been covered yet but i found it quite annoying to be restricted to T-Mobile only while in the USA. I fortunately found a fix that at least worked for me. I travel to the USA quite frequently so reliable service...

MyAccount : complete login doesn't seem to send me to my account

I just completed the public mobile login, successfully but I still don't seem to be sent to my accountIf I click on the MyAccount link again, I get the

$10 credit in July 2023

Hi,I was just wondering where in my account can i find my $10 credit that i was refunded in July? I would like to use it towards my next bill.Thank you kindly, 

I need help

I am an old customer of public mobile and need help with number of changes including moving old number feet to a new account. Porting a number to my old account and since I'm now a day late changing my plan I need an agent with much experience as wou...

I registered recently for a plan and used a referral code. I did not receive the 10$ credit, why?

I created an account with email. I was able to login .Then I changed the password and cannot login.

Hi Guys.On password recovery page I am getting: Enter the phone number or email associated with your EverSafe ID to receive a security code. Please enter a valid email address registered to your account.I do not have my phone registered with Public M...

Wrong Billing cycle during activation

I activated my service with PM. I purchased the 3 month in advance plan. My credit card was charged on September 11th 2023. The bill cycle on my profile says June 23 to September 26. This is wrong. Now I have no service and they want to pay again. He...

Activation problem

Hi there. I had trouble activation my e sim  after purchasing my plane and paying for it .I had to change my region on App store and I've lost all my subscription To download the app.Now Im trying to acctivate but it keep sending a code to unknown ph...

Services on hold & misdirected payment?

Hi, My account says that my services are on hold and subscription is expired. So I payed $39 for another month and my account is saying it’s just a top-up?!? Please help!I was recently issued a new credit card, so maybe this was the cause of my servi...

I need at to true expert

I am 4+ year customer and I need a number of things done. I also need them done right the first time. I'm taking about new account, moving numbers and importing a number  Who could please help me ? 

Extra unauthorized charges to my visa

I have been charged about $600 on my credit card for extra data or whatever since July. I have not ordered extra. When I try to chat with someone it says to submit a ticket. Then an error comes up. I believe I have been ripped off. Some of these char...

Overpaid

 I was charged extra money for my mobility phone.

can't activate my sim card

Hello,I am having trouble activating my sim. every time i click on to activate my sim it ask me to login and when i do it says wrong user info.. i triplled chekced that my input is correct. I need help, otherwise how can i get a refund? 

PRoblem with signal

I have an unstable connection sometimes, does it6 happen to you guys?

E-SIM charge is a money grab

PM should not charge for E-SIM, especially since they can't be transferred like a regular SIM.  It doesn't take any extra resources for them to assign one.  This is unacceptable.