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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Plan increase

Hi,Just logged into the new environment for the first time as I wanted to update my payment details (hadn't logged in for a while). Before I even made any changes, "Upcoming Payment" is showing I'm on a $55 plan, while I'm on a $35 plan. Payment was ...

5G Roaming

Will you have 5G service if you roam to the US?

Post a payment

I'm trying to help my mother post a payment I would appreciate your help

Need to pay my bill and get a pin number

I can’t get on my profile or my account to pay my bill. And if I could get on them I can get a PIN number so I don’t have a very hard time to pay my bill every month

trying to pay my bill and i need a pin number

Every month i go to pay my bill i have a very hard time to sigh in to do it.. i also have to change my password every time and still can't get on to pay my bill..i can't get on my profile and my account. I would really like to get it fixed so i don;t...

Resolved! Service not working

@CS_Agent i have no cell service and i think it’s because my mom was confused and disputed the charges last month. She has straightened that out with Mastercard and I have since paid with my own card but I can’t seem to get service

Pin number

How do I get a PIN number to pay my bill.

I need moderator help!

I just joined Public Mobile and ordered an esim and did a phone number transfer from Telus. I responded by sms to approve the transfer but did not get a QR code for my esim so I cannot get help because to submit a ticket they send a confirmation code...

Number transfer issue

Why i am still with my

Unable to access account

I have been trying to login but the one time 6 digit code is going to the wrong phone number. I cannot access the account to change plan type of cancel. I am unable to access any human customer service rep. Please help!

ADDRESS DID NOT UPDATE

MY PROFILE WAS NOT SHOWING 'MISSISSUGA' ON MY PROFILE. SO I HAD UPDATED IT LAST MONTH SO THAT IT COULD REFLECT ON THIS MONTH'S INVOICE. IT IS STILL NOT SHOWING UP ON MY INVOICE.

iPhone XR choppy output.

I have an iPhone XR. I have continual complaints about choppy output for mobile calls. On $15 3G plan. Does it make any difference if my cellular setting is 3G or LTE? Not sure if is an issue because I often call from inside of house on 2 bars?Have d...

Account reactivation

I have been unable to reactivate my account since yesterday. It keeps giving an error message that I should try again. Please fix this it URGENT

Reception output

I have an iPhone XR. I have continual complaints about choppy output for mobile calls. On $15 3G plan. Does it make any difference if my cellular setting is 3G or LTE? Not sure if is an issue because I often call from inside of house on 2 bars?Have d...

eSIM not activating

Previously with Freedom - I receieved on activation error message on my iphone xs and it says not able to activated sim can someone help me.

New promo and Prior payments

Spoiler If I sign up for the 30g for $44 promo, is there are payment rebate for the part of the month I have already paid for since June 10th and I will now have a June 15th date. I do not want to pay for $44 today and lose the monthly fee I have al...

Help!

I cannot open a ticket. The page never loads. But my problem is my plan has auto renewed today, payment gone through but I'm unable to use my mobile data, it's just no available. This is not due to signal issues it is something wrong with my plan. Ge...

Resolved! Network error and not able to do incoming/outgoing calls

Hi everyone, I really need help with this. It has been going on for about a month now and I've tried everything the internet has suggested. My phone will occasionally not work when I'm making outgoing calls. It will either make the loud beeping noise...

Will old SIM card work with 5G?

I have an unused Public Mobile SIM card from 2016 that I got during the fall 2016 $120/12GB/90days promo. If I were to use it to sign up for one of the new 5G plans, will it be compatible with 5G?

Resolved! Autopay?

Hey I have a question. So my auto pay had been cancelled because my card expired and I just paid for this month. However, now I can't seem to find the button on the new website to allow me to continue with autopay. It is a nice service and the 3$ dis...

esim not compatible

i bought an esim but release the phone is not compatible, so i m not able to activate, can i exchange to a regular sim?@ Customer Support Agent

Resolved! How to reactivate my service? I can't sign in to My Account.

My phone is suddenly in SoS mode today, and I'm guessing there is an issue with my account payment. I cannot login to My Account because I can't receive text messages from PM, and when selecting "Resend code" email isn't an option. I tried creating a...

@CS_Agent

can you please help to reimburse the 10 dollars charged on me for ordering a sim card online which takes forever to receive / shortened my usage period from 1 month to less than 3 weeks? I want to go to the telus store and pick one myself. I was told...

Overcharged

I’ve been over charged and I can’t seem to get a hold of someone to get help with this.

Resolved! Static IP

Does anyone out there know if Public offers a static IP service? I need a remote inbound connection to a site that cannot have standard cable or DSL service.

Question about Ontario-Quebec cell service

Hello,I'm in the Ottawa region, and some of my past carriers have had a lot of trouble getting cell service when i'd go to the Gatineau suburbs and park areas, with my friend's videotron services faring much better for google maps, calling, and etc. ...

verification issue

Trying to add a program on my phone and when I try to verify my number it says"It look like this is a virtual phone number (also known as VoIP). Please provide valid non-virtual phone number to continue.

Joining public

I signed up today and ordered a SIM card while registering, the SIM card is expected to arrive next week.Is my billing date today or when I activate my SIM card?In other words… am I paying for service while waiting for my SIM card to arrive?

issue with contacting a number

when I call my son it will ring once or twice then drop off. He has to call me back and sometimes when he does his phone says my number is not in service. Other people my phone phases in and out not sure if related.

Resolved! My cell phone reception is terrible. Calls keep cutting out. My service sucks right now.

Since beginning June 2023 my service has taken a nose dive at home. Incoming callers voices cut in and out. I can’t have a conversation unless I’m within 6 feet of my interior cell phone booster antenna. Used to be able to walk all over my property a...

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