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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2440 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17693 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28756 Views
  • 184 replies
  • 27 Bravos

Unlimited plan

Hi, my plan has unlimited minutes but when I am trying to make a call its saying my minutes are out. Please help

Keerthi by Great Neighbour / Super Voisin
  • 379 Views
  • 7 replies
  • 0 Bravos

Resolved! Referral bonus kick in not appearing

Hi,I referred my brother to PublicMobile and we activated yesterday. How long does for the referral bonus to appear in my billing cycle, and for him to get the 10$ credit? I have read a previous post saying it should be immediate, so not sure. I have...

fotjon by Good Citizen / Bon Citoyen
  • 467 Views
  • 6 replies
  • 0 Bravos

Resolved! About Reward

I have pay bill with pre authorized payment. Why I don’t get the reward credits every month?

Harriet2023 by Great Neighbour / Super Voisin
  • 536 Views
  • 10 replies
  • 0 Bravos

Resolved! US roaming

If I add on US roaming to my plan will I have to top up my account at the same time or will my auto pay look after this automatically? 

ajfedinaz by Good Citizen / Bon Citoyen
  • 478 Views
  • 4 replies
  • 0 Bravos

Resolved! Plan changed without my authorization

I just noticed that effective January 2nd, 2023, my son's plan was changed.  It is now a 15GB/$40 plan instead of the $15 plan he had since joining Public Mobile.  What happened?  Who authorized this?  He doesn't have login info to change the plan an...

BNY by Great Neighbour / Super Voisin
  • 546 Views
  • 8 replies
  • 0 Bravos

Resolved! Account suspended

I just received a text saying my account has been suspended because payment wasn't made.  I have always used auto payment.  Why is this happening? 

RhodaHoward by Great Neighbour / Super Voisin
  • 270 Views
  • 3 replies
  • 0 Bravos

Resolved! Over Payment

I paid my bill today on auto pay. I changed to a better plan and was charged $42.00 when I should have been charged only $2.00 on the GST???? How do I get my refund?

Peter57 by Great Neighbour / Super Voisin
  • 266 Views
  • 4 replies
  • 1 Bravos

Resolved! forgot username and password

i need to change my banking information because my payment could not go through but i forgot all my login information

robertwilson by Great Neighbour / Super Voisin
  • 352 Views
  • 3 replies
  • 1 Bravos

Resolved! 35/month plan - curious wording - forcing me to points?

I'm on the old 32/month + rewards plan I'm looking at the 35/month  because it is 4G vs 3G .Concerned about the line where it says 3x points - Is it forcing you to points on this plan?.This is the only plan that mentions pointsDaveismissing

daveismissing by Great Neighbour / Super Voisin
  • 495 Views
  • 5 replies
  • 1 Bravos

Confused with USA 3g turndown

I just switched over the PM. $40 for 15 GB on 4g network. Pretty good deal so I jumped on it. I didn't even think of us roaming. I don't go to the states often but I do have family there so I might. I've been reading up on a lot of posts about the 3g...

dordorjuu by Good Citizen / Bon Citoyen
  • 673 Views
  • 8 replies
  • 1 Bravos

public points...

I received the following text-message today: "Public Mobile here. On March 2, 2023, we incorrectly applied additional rewards credits to your account. These additional credits have since been removed, but you can rest assured that your existing rewar...

Resolved! 2 step verification

Can I change 2 step verification from SMS to email? I travel and change SIM cards in various countries, so I can’t have the SMS code go to my Canadian #.

Longacre59 by Great Neighbour / Super Voisin
  • 612 Views
  • 5 replies
  • 1 Bravos

Resolved! Plan special rates

If someone signs up for the $40/month plan, does it stay as $40 ongoing?How often have the rates gone up?

Resolved! Change of payment information

I can't change my payment credit card to a new one. Every time I try to update it to a new card it just gives me an error message. Yes all information is correctly input, I've tried it 10 times at least. Is anyone having the same issues?

Ceramicman by Great Neighbour / Super Voisin
  • 460 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM CARD ORDERED NOT RECEIVED

Last FEB 18, 2023, I ordered online SIM card and paid $11.00. To date 7 March 2023, I haven't received yet the SIM card.  Order 326940.  Please contact me at  my email xxxxxxxxxxxxxxxxxx   ASAP. 

Gameboy1213 by Great Neighbour / Super Voisin
  • 598 Views
  • 7 replies
  • 0 Bravos

Change or manage billing

Can’t seem to change the payment method have tried 6x and no luck it gives me an Oops something went wrong try again later. 2 days in a row.Do you have to change payment method/ credit card info on the monthly billing date? 

Lfredin by Great Neighbour / Super Voisin
  • 309 Views
  • 3 replies
  • 0 Bravos

Resolved! Text messaging picture

I can’t seem to receive pictures through text messages. I have been with public mobile since November without any issues at all. And just starting today… can’t get pictures. Is there a setting or something that I’m missing? Any advice would be great!...

JSernecky by Good Citizen / Bon Citoyen
  • 606 Views
  • 7 replies
  • 0 Bravos

Resolved! new Galaxy phone

I want to buy a new S22 Plus phone at Walmart, but was told I can't stay with Public Mobile, have to switch provider to Telus or Koodo.  Is there a way to get around this?  Definitely want new, not reconditioned phone.

djtrumpler by Great Neighbour / Super Voisin
  • 793 Views
  • 11 replies
  • 1 Bravos

transfer

I cancelled my virgin mobile account and then tried to activate my public mobile with my virgin mobile number but my phone is not working.  Do i need a new phone number or can I still use the virgin mobile number?

Cole19 by Great Neighbour / Super Voisin
  • 467 Views
  • 8 replies
  • 1 Bravos

Resolved! Call issues

Is there an issue with phone calls right now? No one has been able to hear me for about a week.

beckyharper79 by Great Neighbour / Super Voisin
  • 800 Views
  • 10 replies
  • 1 Bravos

no internet connection in US

(A)I've paid for data roaming in US. Now I am in the US, I've enabled 'data roaming' in my cell phone, but my phone shows "no internet connection' when I tried to google.(B) I am not sure if it is related to the APN. Anyways, I've tried to add New AP...

Lanelane by Great Neighbour / Super Voisin
  • 542 Views
  • 7 replies
  • 1 Bravos

Resolved! Did not receive card

We ordered SIM cards but have not received them. address ***** Karen ***** Edited by moderator *****

dankarengie by Great Neighbour / Super Voisin
  • 313 Views
  • 3 replies
  • 0 Bravos
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