[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Us Roaming not working for calls, txt and data
I added us roaming $30 and paid on July 26 2024 but I am now in the US and I do not have any of the service I paid for. WHY. My son did the same Roaming plan addon and his is working. Please I need to solve this.
Call Control
The post on this subject are a few years old.Has there been any change in the status of PM adding the call control feature.I just switch to PM a week ago and the bogus call are through the roof. Today about evrey 15 minutes.Im seriously thinking abo...
New Phone number not updating in eSIM
Hi! I just used the ‘change phone number’ in the PM app and got myself a new number that I like. However my eSIM is not updating to my new number. How can I get this updates?
Resolved! Emergency
EmergencyHello First I use physical sim card for my old phone which is Samsung. But i just got an iPhone so I change to Esim. But now i don't like my new phone so I use my old physical sim card to plug to samsung phone but it still said no network an...
Resolved! Active with prepaid and voucher
Im having trouble with getting this figured out.
SIM activation fails at last step (6)
payment is successful though . Whenever I login it takes me to step 6 screen and no help from chatbot ..pls help solve the issue
Port number from Fonus
I tried to port my number but it said it was not eligible to transfer. Can someone advise if there are any work arounds to retain this phone number?
Resolved! Points
I have 7 points, how can I use it to lower my bill?
plan
hey I don't use that much data does anyone have a 4g plan and does it have good internet quality i am thinking of switching
I need help and support is not answering
I paid 24 dollars for a 6gb plan, my account is showing a 19 dollar plan with 1gb. Even though I was charged $24 on my bank card???
Forbidden A1
I am unable to login to either the app or through the browser.I get the Forbidden A1 every time.My email address is xxxxxxxxxxxxxxxxxx.Please help.
U.S. roaming coverage
Having had issues with using voice & data with the U.S. roaming add-on in the past (I have an iPhone 6s & the old PM 3G plan), I just read the fine print:"1. Subscription plans with 3G .....Speed and signal strength may vary with your device, configu...
Where can I find my statements
I can't for the life of me find my statement or any bills on this. Help!Thank you
Resolved! Help logging in (new account)
Just purchased a sim and installed it. Downloaded the app on android and tried to login after creating the account. The app loops me back to the login page continuously. Tried to clear the browser data but no luck.I am able to login to the account on...
Resolved! U.S. roaming
Hi- I purchased the US roaming 15 day add on but I have used up the data on that and have a few days left of my trip. I think it has switched to my regular data from Canada but will that cost me big time?? Or am I allowed to used that data because I ...
Resolved! 5G not showing
I have an IPhone 12 phone which is 5G capable. I am in a 5G cell zone in downtown Winnipeg, but only have LTE showing. I signed up for 5G, but only get LTE. I have checked settings menu but cannot get it to show up. Any thoughts on how to fix?
Resolved! Unable to connect to internet
New Umidigi phone. Used Public mobile instructions to setup APN. Phone connects to the internet showing LTE connectivity but no internet. Any ideas? Slane
Resolved! What happened to the 100gb plan????
I was literally just about to switch over last night to the $50 100gb data plan, waited until this afternoon, and now it is gone, replaced by some hugely lesser $44 plan with only 80gb.I have been a public mobile subscriber now for many years. I do n...
No Data roll over !!
I previously had a plan with lots of data every month and hardly used it. I decided to switch my plan to one without data hoping to use up the data from the previous plan. But everything went away! Absolutely awful!!
Redeem public point
Hi there , I have total 18.75 points , why i did not get my $15 off in July payment ? please help , thank you.
When redeeming points ....
Does the amount show under payments as a reduction right away? Just want to make sure it goes through as points were already taken.
Resolved! "Your Service Are On Hold"
Hi there, I got a text today that my plan did not renew so I logged on and my home page says "You services are on hold. Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your acc...
Resolved! Canada/US talk-text-data plan with esim
I just switched from one Public Mobile plan to the a new one with Canada/US talk-text-data. Is there anything I need to do to use this in the US or is it just automatic. I ask because it also stated the plsn came with a free esim which made me thin...
Ran out of texts, just need 1 more
Hello,I have the plan that has a limit of 50 outgoing texts per cycle. However, I finished all of them. Yesterday, I received a text that I need to reply to by saying "Yes" as proof of confirmation for something that I'm trying to do. However, it won...
What is 5G UL Speed?
I see this description used in some of the plans in My Account but don't see it defined.
Resolved! Issues logging in.
I created a plan for my child and added the SIM card to my phone by accident. I cancelled the sim on my phone and am trying to add a new sim to my kids phone. I am not able to get into the account as I keep getting the email passcode for evertrust, ...
New plans - Check yours as well
HI All,ok, for those who worry PM cannot let you downgrade plan, it is not true. I have plans that have lower value than my current onehere are some new plans I got today$20 voice only plan (unlimited calls)$30 15GB 4G speed$34 15GB Canada-US (it ha...
New plans are out
I think this is the one that shocks me the most.https://subscribe.publicmobile.ca/en/on/activation/plans/15GB-5Gspeed1I'm a novice. What is UL Speed? Do you need to do anything special to achieve this speed, or is it automatic?
Resolved! No signal after activation
I've activated my number but I don't have any signal and cannot receive the code to my number for the final step of activation.I've tried restarting, airplane mode, changing settings etc. My partner has activated a number at the same time on their ph...
