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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Cannot download eSim

Can't download esim and haven't gotten an email with QR code. There's no costumer service available to help. They have already charged me for the service as well. @CS_Agent

Data usage

Why is my phone using data past midnight even so am on Wifi?

Number

How to delete my number as I got a new number and plan

Why can't I use a hotspot? I'm getting a message to contact public mobile.

I'm Canadian and I'm in the U.S.A. trying to connect to my family memebers hotspot. The person with the hotspot has a roaming account with another company. Please Help!

International sms and call

I am currently abroad and realized with PM, we can't receive sms or calls. How can this be solved? I don't mind paying for a plan PM has, but no possible way contacting them, even with the "chat with us" function. Keeps looping with their AI. Solutio...

Questions about the Canada/US $34 plan

1. Is it a prepaid or postpaid plan?2. Can I use the minutes, text, data, etc. from the US the same way I use them in Canada? In other words, if I switch to that plan then move to the US for 5 years, can I continue using it? (Yes, I know that the US ...

Porting esim fido to esim PM

i have iphone 14pro with fido esim. Can i port in to PM esim hassel free?i see too many post about issue while activating esim so concerned about it. also i need to transfer mine and my wife number to PM. Do i have to create 2 different account or i ...

Esim not working after transfer

I'm new user and recently purchase new plan and transferred the number. Esim does not work and qr code is no longer valid. Can you please share new QR code to install the esim thanks.

Subscriptions

Why can I not downgrade to a lower package text only or low 2GB data?

Resolved! Traveling to US question

Hello!I am going to be going to the states soon. I have a US/Canada plan. Am I able to hotspot my friends while in the states or can I just use my own data down there?

What's the difference between the two $34 5G plans with 50GB of data?

I'm trying to subscribe as a new customer but I see two. What's the difference between the two $34 5G plans with 50GB of data? Can you please identify the difference? One says the speed will be reduced to 512kb is this the only difference?

Resolved! Want to transfer from Virgin to Public

Hi,I want to get transferred from Virgin to Public, can the same number be ported?ThanksMakarand

I got charged and I'm not using my account

Hi,I just got charged yesterday eventhough my account is not active and I'm not using it. Can I get a refund and close my account please.Thanks

Renewal

I ran out of data. How do I renew my plan early?Thanks

Canada/ US data

question about the limited time 34$ a month plan with 50GB data within Canada/US. Am I to understand this would give me talk text and data in the US and Canada without roaming charges?when I click the plan details it sounds different - says messagi...

Requesting new SIM card with same number for my son who lost his phone and cannot login

Hello, thanks for any help you can provide.My son lost his PM phone and is unable to login since it asks to send a verification code to his lost phone. We live together so I can provide his password. He also still has access to the e-mail address ass...

Payment taken but service still shows suspended

I have my account on auto renew. Today it attempted to take the payment but failed as I hadn't transferred money into that account. So when I went to log into the Public Mobile app it told me my payment had failed and requested I update my payment ...

Cannot transfer plans

Recently I tried switching from a Telus data plan to a Public Mobile one. My brother, who was part of the shared Telus account was able to switch without a problem, but when I tried, I replied "Yes" to the Telus prompt confirming that I wanted to can...

Resolved! TELUS -> Public transfer question

Real quick - I am in the middle of an activation and I have 2 lines on my TELUS account and concerned because the authorization suggests that the TELUS account will be cancelled. I do not know if anyone has did a partial (ie. Test) of switching to Pu...

HELP WITH ACTIVATION.

I paid for my new subscription afyer selecting eSim. After I was told to continue I was told my phone is not eSim compatible. I can't get back to the option to select a free Sim card to be delivered to my home. When I ask for help from customer servi...

I have been trying to subscribe but the system keeps rejecting my CC information.

I have tried four different cards with the same failure errors.What gives? If this is an indication of your service, it may just be pathetic.

Resolved! 5G issue

My current phone is a Samsung Galaxy S20 FE 5G. I have switched to a 5G plan but still only get LTE.I have checked my area which is Perth Ontario Canada which is supposed to support 5G . I have double checked my setting but hasn't solved my issue.For...

Phone having service issues. Restarting will only help for a while.

My phone says "cellular network not available" or loses access to the Public SIM card. To fix it, I have to reinsert my SIM card, and/or restart my phone. This fixes the issue for a few days, a few hours, or sometimes only 30 minutes before it does i...

URGENT: Can't make outgoing calls

I switched to the US-Canada plan at the beginning of this month and had service when I first moved from Canada to the US. Yesterday, I suddenly noticed I cannot make outgoing calls. When I hit dial, it loads for a moment then hangs up without ringing...

Data

Why a new subscriber cannot access data?

Change phones

I am trying to change from and Iphone (13Pro) to Android but I can't login to my account on the app or a computer because I can't receive any text on the iPhone when it ask for the OTP code. I get a code via email first but then sends & asks for the...

Resolved! Re: Ticket ID:448027-183 Activation unsuccessful G2013-B

Hi Oana, responding to your email regarding my Unsuccessful Activation, please advise

Resolved! Locked Out of my account

Hello,I am currently locked out of my account because I have lost access to the email that I log into all the time.I broke my phone so I cannot log into my account so I created a backup account to ask this question. Can anyone offer me any type of ad...

Resolved! Transfer Phone Number - old # still showing

I became a Mobile Customer with a new cell number. All was good. Then I decided to Transfer my Bell cell # to PM via transfer feature. Line is now transferred, call are coming through but within my settings>cellular under sims it’s still showing the ...

Resolved! Change Phone Number with SelfServe

Hello fellow community users!Hope everyone has been doing great and enjoying the summer! I have some questions regarding changing my phone number with SelfServe in my Public Mobile account, and here they are: 1. after number change, will my old numbe...

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