Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I changed my phone plan and set the auto-renewal. However, it's charged my credit card double on my payment. How could I get back the double charge amount?? I can't find the remaining balance on my account. Please help
My phone number stoped working 10 months ago. And I did not do anything about it. Is there any way to get my phone number back at service. How can I get my phone number back and make it work again?
what can i do ? i am in in canada now
Hi it won't let me do anything I tried changing my credit card and it won't let me I called the 611 to try to get reconnected and it still won't let me it keeps going from one thing to another then I try to change the subscription and it won't let me...
I’m having issue with the eSIM activation, I can only use wifi-calling since I live where we have no cell service. who can turn wifi-calling "on" on your end so I can receive SMS texts messages via wifi-calling?thx
Hi, My phone was misplaced or stolen, and now I can't log into my account to cancel my subscription. When I get into my account, it wants me to set up an account again. cant seem to talk to anyone and every answr i get is go into your account and can...
For a few weeks now I am unable to get signal inside my house or inside my car. This never used to happen and I thought it was my phone. So I bought a new phone and it still happening. My husband is also having similar issues. we have been with publi...
On the Public Mobile website I noticed a plan that seems to have 3 GB/month (https://subscribe.publicmobile.ca/en/on/activation/plans/3GB-4Gspeed3). Out of curiosity I took a look in my account and noticed that if I were to switch to the "same" plan ...
Hi there. Hope you are well.I need some urgent assistance with resetting my other account. I cannot sign in or reset my password.Regards,Quinshin
How can I add another cell phone to my account?
Hi everyone,I have the $34 50GB Canada-USA plan since Black Friday 2023, and I'm currently in New York City, USA. Unfortunately, I can't use my data and my reception is extremely spotty, making it practically unusable.I've read through all the answer...
Received notification payment could not be processed. Credit card is fine. Re-entered c.c. details and payment went through (I can see in my bank app). Public’s system is not recognizing payment. Public has cutoff my service! Normally payment bil...
After 11 loyal years I'm saying good riddance to Public Mobile. I've been paying $45 a month for 15 gig plan. They were to upgrade me to 20 gigs and never did. No rewards for loyalty. Only to new customers. Bye public Mobile.
How to remove auto pay in my public account?
I am trying to port out my number but PM has neither sent me an SMS confirmation nor did they respond when I opened a ticket.
When I sign in to the app it wants me to choose a plan and I already have an active plan and will not allow access to my account.
Hello, anyone knows how to delete my credit card information? I remember I selected “unsubscribed”, the system automatically roll back to subscribed when I log in next time.
Bought a plan for my iPad and installed the eSIM and cannot complete the installation, message conformation code not sent to the iPad.
My phone seems to be confused after having a number ported. Phone "info" lists old number. Public Mobile account lists ported number. Both seem to be attached to outgoing messages.
I paid for the $35 a month 50 gig subscription. But my data is way too slow.
I'm trying to login and when it sends code I don't receive it, I need help to temporarily change number.
My plan changed to 4g on June 20/24 but I do not have the ability to select a 4g cellular network. My only options are 3G or LTE (same as before). My I-Phone XE does support 4g. Am I accessing 4g through LTE or doing something wrong?
When I receive a group message it only shows the sender and I get a error message saying "some messages not downloaded in messages". In the person's message there is a download symbol that when checked does nothing.
I'm on a 4G plan with 6G and I want to change the plan to a 4G with 10G. When I attempt to do that and choose the option "Change upon renewal", I get "Change Failed: please try again later or use a different payment method." Is there something wrong ...
Any updates on wifi calling? Partner is going to drop this service since issues at cabin with receiving calls and calling out. I’ve had feedback from other customers. Do not wish to add more apps to get wifi service Thanks for your time
I am really confused. When I go to change my plan the plans available that I can choose from are all monthly but above them all in header it says to save buy a 90 day subscription. The confusing part is while it shows the monthly options there is no ...
Hello Everyone,I'm trying to regain access to my PM account. I've lost the login credentials and can't recall them. My attempts at recovering the login info through the "forgot-password" function have failed. I'll need to contact a CS_Agent.I've been...
Before PM changed everything online and no physical store anymore, I was used to buy some PM vouchers for my friends as gifts. but now it seems to nowhere to buy this. Even though I want to find a physical place to top up my account, there is no way...
Have not received a message to install my new SIM card. Data not working.
