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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

USA talk and text add on

I have USA talk and text add on. But I tried to make a call to the USA from Canada last nite and it didn’t work ??

Re: Subscription Renewal Timing

so if my subscription ends on Jan 31 , does that mean I can still use the service until 1159pm Jan 31? Or 5pm? Or 1201am as soon as Jan 31 hits , it shuts off my service without a card payment? I see nowhere that gives clarity on this

General topic:- what happens if we do top-up by mistake?

i had 2-3topips i did it by mistake can i got refunded or exchange to my plane?

Resolved! Unsolicited Attachments in Google Messages

In Google Messages, known contacts are sending what appear to be stand-alone attachments that have a download icon and read "HH:MM pm - Tap to download". But, these contacts tell me they're not sending attachments to me. I haven't opened any of the...

unregistered PHYSICAL SIM after removing eSIM

Hello, Looking for some advice on removing a second eSIM then my physical SIM now says unregistered SIM and my has zero network, I cannot dial out or send text message and.go.on the internet. Any help would be greatly appreciated. Thanks.

confirm identity on new phone - failure

I cannot confirm identity on new phone because i do not receive text or phone message. I cannot make or receive calls. Can receive text from another person, but not from Public Mobile. what is wrong?

Help!!! I have been charged for an old number for over 6 month

All attempts to get this resolved or even get a response failed. Please help.a phone number I changed since May last year, only remains in my verification . Never used since then.i discovered that while I was away sick, my current number and the old ...

Full access code

It says it is sending my full access code to my phone number but I'm not recieving it

APN

I need correct APN settings for my Ulefone armor 17 pro. This model is not shown when I use provided link for new APN settings. Other models are shown but menus differ

Sign up failed...

I can truly see how customers find the app frustrating to sign up for the service. I was helping a senior neighbor this evening try to sign up for Public Mobile. It was like a vicious circle over and over again.Download the app an a wiped phone.Selec...

Need phone number

Need phone# to have Apple ID. can't download app without Apple ID. help me please. what to do?

Number Transfer

Hi there, I am having trouble transferring my number to rogers. They sent multiple port request but it doesn’t work. Can anyone help please, thank you.

Resolved! 5G not showing up on Former Telus Galaxy S20

I'll try to keep this short since i've seen it posted here before...but I wasn't able to fix the problem with what appears to be the best solution.I was a former Telus subscriber and my S20 ran in 5G no problem. However, since I got Public, 5G does n...

Resolved! My Account login

When I enter my username and password in the login fields for My Account, I get an immediate "For your security, your account has been locked due to unusual activity. Login attempts exceeded... try again in 1 hour" It was my first login attempt in a...

Resolved! Trying to switch my account to my US credit card and it won't acccept it (zip instead of Postal code

I'm on vacation and my Canadian credit card was breached. My account is due in a few days so I'm trying to change my billing to my US card (which is states WILL work). However, when I put in my zip code, it asked for a "valid postal code". SO I ca...

Phone service when traveling

I'm thinking on going to Dominican Republic will my phone work there the on US roaming add on

Resolved! Paid for two concurrent subscriptions, looking for credit for the cancelled one

I paid for a 3-month 4G/60GB subscription ($102) back in the fall. I downgraded it to a month-by-month 3G/1GB subscription ($25) at the end of the 3-month period, but not before the 4G/60GB automatically renewed for another 3 months (missed the cut-o...

Refund

I have decided to stay with my existing carrier. i have paid and received my sim card but have not yet activated my account.

MMS Stopped Working -- Data working, APN updated

Hello all, I have an older android Essential Phone PH-1 and last week MMS stopped working suddenly. My mobile data is on and continues to work fine, but the phone cannot send or receive MMS messages. I have followed the instructions here to add a...

Move e-sim to the other device

Could you help me to move my e-sim to the other device?

unlimited international texting

If my plan has unlimited international texting, is it free for me to text to someone in China that has Canada roaming and unlimited international texting?

International calls

I got free international calls. To which countries I can call? There is no info about this.

Sim card

Hello, I have a sim card of public mobile. I did not charge it for a while. Now when I go to my account to active that. I select the section’ I have already sim card and when it asks the number on the sim card after putting that it is written that th...

Hi I just put in my new SIM card in my phone. I downloaded the app but not sure what else to do can

1 GB DATA LOST

Hello, I bought 1 GB Data on 22 December 2023 for $15. Without using any of it it was removed from my account. How to get it back?

Loosing connection and can't open a ticket for support

I'm loosing connection intermittent. It comes back when I reset the internet or restart, at least most of the time. But most of the times when I leave home so switch from wifi to mobile it doesn't work and it doesn't connect to internet. Really frust...

Coverage Options in Aruba

I am travelling in Aruba and understand that PM has no coverage there. If I purchase an international sim card will I be able to receive calls, texts etc?

Payment failed

Hi,I already bought the sim card. But when I activate it, the Visa credit card payment failed since yesterday. I tried to use incognito or other browser, but still failed.Could you please help how I can contact customer services as the chatbot wasn't...

Resolved! Automatic Payments...

Hey, I'm considering getting a plan with Public Mobile and I discovered at check out that the payments are automatic, is there a way to disable that after signing up? I have no interest whatsoever in automatically paying. Thanks for your time

Resolved! Cannot access account due to lost phone

I cannot access my account due to my lost phone. I have already entered a code sent via email but am now being asked to also enter a code sent to a phone number of my lost phone.

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