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I tried all these options, they don't make any differenceI posted the issue to the customer support , thanks

thanks, I just posted a message to the message customer service using the link sentAppreciate it!

I used a different browser, for the sake of it I installed the app too and tried it, same resultI am an old customer, at least 5 years nowI might have 2 phones set on the same account - I am paying for my father phone as well, this can be the issue h...

I used a new browser, same resultI am not a new user, I've been with public for at least 5 years

Thanks for the quick replyI am an existing customer ( few years ) So what happens: - try to login, I am told there is a code sent to a number - this is not the number I am using now, it's probably my dad's phone I set up using the same account- ask t...