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Activation problem

Walaa
Great Neighbour / Super Voisin

Hi there. I had trouble activation my e sim  after purchasing my plane and paying for it .

I had to change my region on App store and I've lost all my subscription To download the app.

Now Im trying to acctivate but it keep sending a code to unknown phone number  which I don't have.  Im stuck on a loop here .what to do ?

2 REPLIES 2

Handy1
Mayor / Maire

@Walaa  Use this link to to support to help you get fixed 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

HALIMACS
Mayor / Maire

@Walaa 

On that page where you are prompted to send the code, is there a phrase that reads "didn't get the code?"

Tap that and it should be sent to the email you registered with.

Alternatively, you can reach out to customer support for help.

To contact a Customer Support Agent, send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

 

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