02-13-2025 02:29 PM
When I log in either on the app or on the website it acts as if I’ve never been a subscriber and wants me to choose a plan, set up a new sim and provide payment details. What’s going on? I’m still being charged monthly fees and my phone still works.
02-13-2025 03:12 PM
@lytefall sounds like an issue with your Eversafe account. Reach out to a support agent, they should be able to link it up.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)