Transfer my phone number Lucky Mobile

[Tforrest]

I’m having difficulty transferring my phone number to Lucky Mobile, as I broke my previous phone and do not have access to it, and therefore, can’t answer any text messages or phone calls or even make any phone calls to approve a transfer. Could someone please help me with this.  I ordered a new SIM card from Public Mobile, but since it has been taking since February 4 to get it, and I still don’t have it, I decided to transfer to Lucky Mobile. But that seems to be a problem as well since I can’t be reached on my previous phone since it’s broken. 

[Phil_Adelphus]

@Tforrest  Normally PM asks that you contact them about sim card delivery after ten business days, lately there have been delays due to the after effects of the Canada Post strike but I'd  hope since you ordered on February 4th that it will arrive in a few more days or even today (mine took a week).  You can also go and buy one at a Telus/Koodo store or order online from Amazon which may be quicker if you have Prime.  Can your new phone do esim, which would be immediate?  Bear in mind that your Public Mobile account also has to remain active in order to port out your number so you shouldn't let it go into suspension in the meantime.

[slusagm]

ask PM to allow the porting request on behalf.  If they agree, ask Lucky to resend the porting request

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[hTideGnow]

hi @Tforrest 

yes, replying porting authentication text from PM is needed for porting.  Not sure if PM agent will accept verbal approval.  Worst case, just get a new PM sim card.

but check with support agent first

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage