Phone number transfer

[LucSa]

Hi,

I recently tried to transfer from Freedom to Public Mobile. When I received the message to transfer my number I replied yes but it seems like there was an issue and Freedom never got it. Now I have a temporary number on Public Mobile and my phone number on my still active Freedom account.

When I try to transfer the number again using the app I keep getting an error message and it doesn't let me do it. Can someone help me with this?

Thanks!

[hTideGnow]

hi @LucSa 

PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage