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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Skullduggery

cant get access? what happend

Saving Up Points and they're all gone on the new rewards system.

All my points are gone on the new rewards system and I was saving up to use my rewards.Is this a wide spread issue. Can anyone help me?Thank,King of A

No SIM pin

Signed up for a 40 GB plan that included an eSIM. Received message that 'new pin was successfully created and will be required to authenticate identity'. I neither created nor received such a PIN. Where can I find or reset it? No option on 'My Accou...

Why can't I connect to the network

Since this afternoon I haven't been able to connect to the PM network. If I try to make a call it says "Not Registered on Network". I can send texts that take awhile but I can't receive anything or send messages to group texts. I have a ticket in and...

New Activation + eSim = network access but showing "NO SIM" and no wireless bars

HelloUnfortunately a search did not provide an answer and CS has not been helpful.New activationiPhone 13Added eSimRemoved old sim cardLine is tuned on and all other sim's are "No SIM"Have reset Network Settings (x3)I have Wi-Fi turned off and do ha...

trying to porting my number from public mobile to other

Very poor service from Public mobile. I am trying to port my number to other service but not getting customer service from public mobile. What I should do in this case.

Number transfer from Fido to PM

Hi, How do I know that if my number was transferred completely to PM. I received the sms from Fido and replied yes almost 5 hours ago. I'm connected 5g with PM and I have the correct number but Fido service is still working and I logged in my Fido ac...

Wifi button

My phone won't allow me to turn my wifi on

3 QUESTIONS ABOUT (1) EUROPE COVERAGE, (2)CHANGE OF PLAN AND (3) rate the new Loyalty program

QUESTIONS I am going to Europe end of June for two weeks , will my Public Mobile account work in Europe, I was confused when says “unlimited International text"Looking for advise if I should change my plan,I am currently on $15/month , give 250 MB da...

Taxes on bill

Hi team, I changed my address (after quite a few tries) from BC to AB as I have moved provinces. My taxes on my bill are still calculated based off BC. How can I make sure I am charged the appropriate sales tax?

Bills

Hi , I do not have public mobile subscription now. But i had it earlier. How can i access all my previous bill statements. I have the same number as i have earlier, but i am using new provider now.Thanks

Reactivating SIM card

It is saying my SIM card number is invalid and don’t don’t why it’s want to reactivate number and buy higher data deal

Why does the 2 factor authentication system use text messages for the code?

I never realized this before but it seems kind of dumb that the 2FA system uses a text message to give you access to your account. My wife's account isn't working and she can't log into her account to check what is wrong because she can't receive any...

cannot access My Account

I cannot access My Account. I am in a loop of "Let's complete your activation - Resume activation - Go to Login Page".Help!

Resolved! Phone bill/new rewards

I just noticed I was charged the full amount $45.20 for my phone plan this month, I had rewards & loyalty credits that previously lowered my bill to $34.45 for the past few years since I joined in 2019.. Why has my bill suddenly gone back up to stan...

unable to transfer number request

not sure why public mobile is holding my number hostage, cant transfer my number out of public mobile.provided new vendor account name, account number and phone number but public mobile just keeps failing to transfer out.New provider says that my nam...

price hike

i am a customer for years, last month (April 12) paid 10.17, this month (May 12) I was billed 16.95. What is the reason for this increase? I did not change/upgrade anything.

lack of service

Daughter is locked out of her phone account.We went to pay as her service had been suspended and the system would not process her credit cars, there is nothing wrong with her cards!!I used my credit card number and subscribed to a new subscription, w...

Refund for plan and sim card

I just ordered a sim + the 29/month 40g phone plan, I was simply browsing and thought it would take me to the phone number transfer platform to see how I do it. Instead it took my payment. I'm not ready to commit yet, I'm still with virgin and looki...

I was charged twice

I noticed I was charged twice after I changed my payment method. I changed it few days before the payment date. I was charged once on my original payment method and once on the other card. Payment history shows only one payment. Thank you

My phone is showing SOS

I woke up this morning to see SOS only in the corner I’m at my house and I’ve never had a problem with service here before. I have also already tried turning on and off my phone, turned service on and off, took the SIM card out and back in, doubled/t...

Resolved! email address

How can I check my email address is same in both 'community' and 'my account' ?Please help.Thanks.who

Resolved! failed to transpher number

Hello I just tried porting my number and the public mobile app says that it simoply says that something didnt go right when activating my subscription I am unable to contact a customer service agent through the app as I cant authenticate the number a...

Resolved! Just Ported from Bell - Cannot Make or Receive Phone Calls - HELP PLS!

I just got the $34 50gb Can-US plan yesterday and ported my number over from Bell yesterday.But I cannot make or receive any phone calls at all. I need my phone to work as I am travelling for business soon. What do I do / who do I call please? It's v...

Refund

Hi,I don't receive my SIM card for the forfeit 29$ month 40GB,and I want to cancel and refund my money back, tanks.

Resolved! ???

I have moved my number to public mobile today, it said i would have access to data and would have a temporary number in the meantime, but no data and no number.when i call 611 it says my account is suspended because i did not pay, i payed for the act...

Resolved! Missing rewards

Most recent payment had Zero rewards added.This is so upsetting and confusing. None of my referral, autopay, loyalty got applied to payment. I ended up paying full price for the plan. I see then under my rewards option but wondering why full payment ...

Resolved! Re: cannot get a code

did you resolve this problem? i just set up my account and am getting the same problem. not able to speak with an agent. about to give up

Payment Update

How do you update a card ? My father's phone has never been registered online until today when I did it and all the App will do is guide me like I'm setting up a new account. This phone is vital to my father as he is a cancer patient and not having a...

Why are our fees increased?

We are Public Mobile customers since Feb.2021.My (***) account #My wife's (***) account #.We noticed that our monthly fees went up without warning as follows:From $21.47 to $28.25 and From $22.60 to $28.25.Could you please explain these increases.

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