Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I purchased US, Talk-Txt-3GB(15d), and I don't see it available
@CS_Agent Need help. I was automatically pushed signed out today.I am not able to login again.The page kept saying "Please enter a valid phone number registered to your account".I am sure I put the correct email address and/or phone number. But the s...
Hello. I just changed my public mobile number for a new one. Worked instantly but going into settings my old number is still there so signing in to sites with authentication passwords via text are going to the old discontinued number. I've sent a tic...
I am trying to help a handicapped friend. He had his phone stolen. He is with Koodo and tops minutes up every month by getting a $35 phone card. We got him a new unlocked phone from Best Buy. I would like to move him to a Public Mobile Subscription, ...
I m a new suscriber in public mobile , i want a refund because i payed for a sim delivery but i buy it directly on the store by agent advice .He told me that i can have a refund after ( i have the receipt of the store ) ; i paid 20dollars after ta...
Few months ago I decided to change my subcription plan. I got confirmation that it will be changed at the beginning of next cycle. Then my old subscription is renewed and I see again message that new subscription will renew at the next cycle, but it ...
Hi there,I send bulk text messages for work, and now my texts are not working at all— I have unlimited messages, but I wonder if public mobile thinks I’m sending spam ( which I’m not) and has banned me or something. How do I fix this? thanks
Got a new phone. I know what to do with physical sim, but i have eSIM. how to transfer esim ?
Hi I am to trying to update my address, but it is saying is not Valid.
I had 20 GB of data and rarely used my phone but the data disappeared. Why?
I just want to make sure as my sub changes tomorrow and I’m never sure I’m reading this stuff correctly.Am I to understand that I can now call the US, any phone, text etc while I’m in Canada AND while I’m in the US unlimited.Also, I have 75 data that...
We have a SIM card that hasn't been used in since February 2024, so whatever phone number was associated with it is long gone. However, we thought we could use now the same SIM card to assign it a new plan and number, but when we enter the SIM number...
I’ve accidentally purchased the wrong coverage and now I want a refund. How can I get the refund? Is it possible?
I'm in the beaches area of Toronto, and the signal strength has dropped within the past week, for me and my family (I'm on a galaxy S23, and they're on iphones). Just wondering if anyone else is experiencing this, knows what might be going on, and if...
trying to port my number out to another provider. they said it failed cause my PM number is not active anymore. but it is, today (may 10) is the last day of my active plan. please help me to port out my number today.
Hi, I need help transferring my eSIM from my old phone to a new one. I need to transfer the existing eSIM, as buying a new plan is not an option. Would you please assist me?
Hi, I requested a port-in to Public Mobile, and it had expired due to unforeseen issues. No the alternative carrier is requesting a new request be sent over immediately as my phone calls / messages are not being sent or received. To rectify this issu...
Hello, I can't log into my account as I can't access my phone number anymore. I want to transfer my old number but it seems my old number is no longer working. How can I log in.
I know it's been repeated many times but I thought I would ask if Samsung's S25 Ultra is problematic for doing this operation. The current rings to voicemail are just way too long (30 seconds). I tried all the phone dial codes on here. *61* etc. Wh...
According to this article by MobileSyrup that was published today, the three main Canadian providers are all shutting down their 3G networks in 2025: Rogers in July, Bell in October and Telus in December.It mentions that some OnePlus phone users’ cal...
I just accidentally changed my subscription to change immediately insteadnofnatnmy next payment cycle.How do I fix this so I'm not paying double this month?
when i login to my account it wants me to pick a plan and no longer recognizes the plan i already have.
Happy Friday!Mid March 2025 old Samsung DEAD DEAD DEAD (UK bought Galaxy A03s).Bought replacement (bit older), Galaxy A10e.PublicMobile SIM card migrated from DEAD to A10e. All seems working...Not long after, got a call from Restricted. !! Puzzle - N...
My phone has just died. Can I move my sim card to another used phone?
My payment was taken but not credited to account
As the figure shows, the current cycle is Arp 10th to May 10th. According to my experience, the new 60G starts to be consumed when date turns to 10th, not sure the hour it was paid or 12 am.But this time it starts to consume my data from next cycle o...
Hi all, I have a $30 monthly plan 15 go can illimited is there a way to change to a cheaper plan?in my subscriptions, there is only similar plans ore more expensive ones thank you
Living in the UK and phone SIM has deactivated. My phone number is attached to my bank account. My tax return has landed and I want to send it to the UK. All methods ask for phone number verification. My phone for some unknown reason will not enable ...
