Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My plan says I have unlimited canada-us minutes, does this mean I won't get charged if I'm in america?
I'm trying to call a Canada number while I'm roaming here in the US and i get a message saying I need a roaming plan. However I have tons of international minutes on my account (see below), so why isn't it going through?
How I can get my account number after my service suspended past 90 days
Outgoing calls not working incoming ok.
Calls to US number I get a message that says I have used all my minutes. So far I have used 0 minutes this month. My plan I just upgraded to include unlimited US minutes
I have an active sim in my phone that is currently in use.I received messages to update my credit card information as my card was expiring.When I tried to login my email address was not recognized.I was prompted to setup a new account.I started to do...
I have two public mobile accounts. One for my sons phone and one for mine. When I was setting mind up, I accidentally sent my phone number to his phone. Is there any way that I can transfer the number to my phone from his phone? Thanks
IUpgraded my package. I had the same 4 g. But since I added more data . I can't get very much uploaded and it is really slow. It's only been like this since I Ave upgraded.
I paid $40 last month. Got no service couldn't connect for the month. They want me to pay $19 for this month and they'll give me a half price discount and they'll see if they can get me connected
I forgot my email for my public mobile account. I've had it set up for automatic billing for years, but I never receive any emails to any of my email addresses. I don't have access to whatever email I signed up with. When I go to forgot email, I then...
I have searched and tried trouble shooting myself… wondering if anyone can help me out?
Can you setup roaming in Europe? Also would you be able to receive text messages?
My service
Just signed up and data is not working and cell calls sometimes fail with message saying that service is not activated. Calls work from time to time. Data does not work. Signed up for 4G 20GB plan a day ago and ported my number over successfully.A...
I’m travelling soon to Italy.- Does PM sell any international package for data and calls when I’m in Italy?- If they don’t offer a package in Italy, what settings should I change on my phone when I buy a SIM card from there in order to avoid getting ...
I am trying to subscribe to PM but it will not accept a valid credit card
When will the SIM card arrive? Been 5 days since the plan was activated
Do you have student plans?Please send me the options
Hi all,I ordered a SIM card and a plan on this very website yesterday. The problem is that it is going to take a while for the SIM card to arrive. So, I want to just get the SIM card at a nearby offline place in my city.If I do that, do I have a way ...
For July Month My credit card got charged twice $ 28.75. On my account shows only one invoice.
Hi! I'm trying to downgrade from the 29 dollars a month subscription from the 23 dollar subscription but it's not showing up when I log in. Can anyone please help me to change it to the 23 dollar subscription? Thank you in advance.
I have the $15 planJust noticed that the unlimited Canada wide texting wording no longer exists. Just says unlimited international texting. Beneath that there are numbers - used on the left and numbers not used on the right with a negative. i.e. ...
I have a subscription for data with the 25$ plan on the 3G network. Says I can text and call everywhere in Canada, but if I subscribed in Quebec, can I also use all my data and data add ons in the whole country? Can't find any details on that.
I am currently in India and I wanted to make changes to my account but I am unable to login into the account due 2FA. I keep getting asked for an OTP but I am unable to receive it as my public mobile sim doesn't have any coverage. What is another way...
Every time I go to look at my rewards all I get is an error. Then when as money is extremely tight I look for the 19$ plan cheaper than I currently have and it's gone. So is the $15 plan. No public mobile says are making plans cheaper well actually t...
I tried to contact you in order to buy more minutes, but your ticketing system would not accept my request, even though I filled out everything. I only have ten minutes remaining this month, and I need to call a government office today. That won't ge...
HelloI canceled my subscription on July 14 however I have been billed for the past two billing cycles (2 times, each $38.42). I didn't use this plan or sim card as it was temporary. Would you please reimburse me for the unused plans and make sure my...
Hey there, so I just tried to make a call and it’s saying I can’t make calls because I don’t have an account. I pay with payment vouchers… so I don’t know.
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