Forgot Email, When I enter phone number no text is received

[NickBC]

I forgot my email for my public mobile account. I've had it set up for automatic billing for years, but I never receive any emails to any of my email addresses. I don't have access to whatever email I signed up with. When I go to forgot email, I then enter my phone number and receive a message that says, 'login failure' and no text is received.

I just want to upgrade my plan, but don't want to have to pay for my old plan and a new plan.

[slusagm]

you don't enter phone number to login, you need the email 

did you try Forgot Login there? Or you can ask PM to help 

message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[eddieO]

@NickBC as this is account specific you will need to reach out to a CS agent who will have access to this information. Click the link to open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)