Forgot Email, When I enter phone number no text is received

[NickBC]

I forgot my email for my public mobile account. I've had it set up for automatic billing for years, but I never receive any emails to any of my email addresses. I don't have access to whatever email I signed up with. When I go to forgot email, I then enter my phone number and receive a message that says, 'login failure' and no text is received.

I just want to upgrade my plan, but don't want to have to pay for my old plan and a new plan.

[slusagm]

at this step, it will send you an email to the correct email. But you have to check all your email to see which one received that.  

if you cannot find it, ask PM, use the link on my earlier reply 

[NickBC]

[slusagm]

you don't enter phone number to login, you need the email 

did you try Forgot Login there? Or you can ask PM to help 

message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[eddieO]

@NickBC as this is account specific you will need to reach out to a CS agent who will have access to this information. Click the link to open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)